Senior Hardware Test Engineer

Senior Hardware Test Engineer with 30 years of experience validating server, storage, and cloud infrastructure. Expertise in Linux, performance benchmarking, root cause analysis, and AI-driven automation for accelerated test reporting. Track record of partnering with ODMs, vendors, and cross-functional teams to deliver production-ready hardware backed by data-driven, million-dollar purchasing decisions.

Technical Skills

• Platform & Systems: Linux (database workloads), bare metal servers, GCP/Azure/AWS

• Validation & Analysis: Performance benchmarking, bug discovery/tracking, debugging and root cause analysis, AI-assisted performance analysis

• Automation & Scripting: Python, Bash, use of open-source tools

• Collaboration: Vendor/ODM management, stakeholder engagement, cross-functional coordination

• Tools: ServiceNow, Team Foundation Services (TFS)

Professional Experience

ServiceNow  | Kirkland, WA
Senior Hardware Test Engineer  | Sep 2018 - Present

Configuring server and storage hardware and running automated benchmarks. Leading multiple concurrent projects including server platforms, local NVMe storage, Pure storage appliances, NICs, and Intel Xeon and AMD EPYC CPUs. Preventing performance regressions and stability issues before production deployment.

• Completed 34 projects in 2025.

• Automated processes and analysis tools in Python and Bash, leveraging AI for code creation and optimization

• Played key roles in cross-functional investigations across hardware, firmware, and software layers to characterize and resolve production-critical issues

• Authored benchmark analysis reports influencing multi-million-dollar purchasing decisions across servers and storage

• Acted as an SME for AI-driven analysis and visualization of complex data for inclusion in test reports

• Utilized the ServiceNow platform for issue tracking, test effort execution, and recording benchmark artifacts

Microsoft  | Redmond, WA
Senior Hardware Test Engineer  | Dec 2013 - Mar 2018

Ensured product quality by managing test case execution, triaging and tracking bugs to closure, and communicating progress to stakeholders.

• Drove high product quality through in-house and Original Design Manufacturer (ODM) validation of Windows Cloud Server hardware, supporting on-time product releases

• Served as the hardware validation point of contact for Taiwan-based ODMs and industry partners including Intel and Mellanox

• Enhanced ODM test execution by reviewing test plans, providing feedback, and sharing best practices

• Expanded the TFS test case library by hundreds of cases, significantly raising validation coverage and enabling systematic regression testing

Dell  | Round Rock, TX
Senior Test Engineer  | May 2012 - Dec 2013

Managed test efforts for hardware, firmware, and software. Supervised test teams of up to 10 engineers. Negotiated phase transitions and coordinated with internal and external partners.

• Collaborated across internal teams and ODM partners to meet business objectives within rigid product release schedules

• Designed a requirements management process in TFS to enable comprehensive testing and root cause identification before release

• Improved quality by leading test efforts for enterprise-class servers and storage products

• Partnered with PowerEdge support teams to improve validation support agent readiness

Earlier Roles (1996 - 2012)

Progressed through 10+ engineering and analyst roles from Technician to Test Engineer II, building expertise in hardware validation, test execution, and cross-team collaboration across enterprise server and storage environments.