So you have a question...
I'm having problems downloading the files
FIRST, check to see if your browser is blocking my download from opening. Often people automatically have it set to block downloads or a new window from opening. Head to your settings and allow. Second, most of our files are in pdf form which means you need Adobe Reader to access them. Head over here to make sure you have the latest update. We recommend not installing the extras that come with Adobe- just Adobe itself. If you have Adobe and keep getting an error- try another browser.
Products in the Market are emailed to you with a 24-hour only link. If you missed the deadline, email us and we will happily send you another one. Some of our products are also zip files (compressed). This means you need to unzip it before you can access the file. If you don't unzip it, you'll get an error message. Often zip files will also open in a new window as well. To read more about how to unzip a file, please see this site. Keep in mind it’s easier to unzip a file on a computer than it is on mobile.
Am I allowed to change your graphics to suit my class?
No. A lot of these graphics are custom made for this site only. They are not allowed to be alter or used in any other way. You may NOT post them anywhere else. You would be breaking the law. See more about this site's copyright here. If you have a customization request, however, email me and we can work out a price. Thanks!
Facebook Fan Page and Facebook Private Groups- What's the difference and where do I find them?
Facebook Fan Page- This means you like Chicken Scratch n Sniff enough to show it. We share about our products, tips for playing gospel games, inspiration, news stories about The Church of Jesus Christ of Latter-day Saints, quotes, teaching tips, etc. It'll show up in your daily feed if you like the status updates- if you don't, our posts will disappear from your feed. You can also choose to follow our page as well to help it stay in your feed.
Teaching General Conference- Give and learn from others as you prepare to discuss your next General Conference talk here. Do you have questions, need some guidance on a different Conference talk, want to see how other people are handling their discussions, or want to share your ideas? This is the place to do it! It's private so only those in the group see what you post and it is easier to share ideas. You have to ask to join AND answer all the questions to be allowed into the group. This keeps the group safe from spammers and not nice people.
How do I checkout?
Once you have added your gospel fun to your your cart, click the cart icon in the top right corner then click the Checkout button. Be sure to review your items before checking out.
Do you give refunds?
Please see our Return, Exchanges, and Refund Policy for details.
Do you have any promo codes and where do I enter them?
Stay in the loop for all promotion codes and upcoming sales when you subscribe to our Market Newsletter! All discount codes must be entered during checkout. There are TWO spots you can enter your codes but you only need to enter them once. The first spot you can enter your promotion code is in the “Order Summary” on the checkout page. Enter your code and hit “Apply.” It will automatically show you the discount you will receive. The second discount code box is under the “Payments and Discounts” section at checkout.
Why only a 24-hour download link? How can I always access it?
The 24-hour download timeline prevents misuse. It should automatically send you a new link though if you clicked it too late. If it doesn’t, email us. We are always able to send you a new link to download your items any time (even if bought them last year). You can reply back to the email you received with the download link or email us at Camille@cknscratch.com and we’ll get you a new link within 2 business days.
The best way to always be able to access your new product is to save it to your device. That way you never have to worry and you can print it whenever you want.
Can I send my file to the printers?
Yes! If you desire to get your product printed at a professional copy center, you can upload it to a professional printer’s site to get it printed there. Remember, all end products are for your personal or church use only and can not be sold.
We also offer many print & ship items now to help make your life easier.
Can I email My file to a friend?
Sorry, no. You can print a copy to give to a friend as a gift but you can not email the file. Please remember the following:
You may print your product multiple times for personal use.
My files can not be given to anyone else. You can give a printed copy but not the actual digital file.
In order to own a digital file, it must be purchased.
You can not email a file to anyone else for the purpose of giving it or sharing it with them. It must be purchased.
You can not post my files or the images found with them on a blog, website, a cloud service, or anything similar.
You can not change my files in any way. It is against the law. This includes other languages without permission.
You can not use all or part of my files for commercial use in any way. This includes posting some of our items on your blog.
The intended use of any of my products is for personal use only. Any abuse of this is not allowed.
Why is this site called Chicken Scratch n Sniff?
It’s a long story! Suffice it to say, we did not start out to run a business. 😁 We started out as a mommy blogger way back when and was led to where we are today. We absolutely love sharing with you our creations today and the name has stuck. Embrace the weirdness and let’s have fun together!
I'm seeing horrible ads on your site. What's going on?
We run ads so we can pay for the costs of running this website. With your help, we can keep them uplifting. Unfortunately, some not so favorable ads find ways to sneak in every now and then. We’re sorry you had to see them. Because there are so many devices and ads out there, the best way to keep the bad ads out is with your help. PLEASE use the "Report this Ad" link found under each ad. Fill out the form that pops up with as much information as possible. It's extremely helpful. It might also be a good time to check your internet history and see if there is a reason those ads are being recommended to you.
Not the answers you were looking for? Email US- We'll respond within 3 business days.
Please remember to be as specific as possible- the more details the better. Thanks!