Refund policy

Return & Refund Policy for TABLEWAR.com

Effective Date: July 1, 2025

At TABLEWAR®, we want you to love our products as much as we love making them. If you're not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

We accept returns on most new, unused, and undamaged items within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused, in original packaging, and in the same condition that you received it.
  • A valid proof of purchase (order number or receipt) must be provided.
  • Products must be returned to us before a refund or replacement is issued.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom or made-to-order products (e.g., custom-printed mats)
  • Clearance or final sale items
  • Gift cards
  • Digital products or downloads

3. Return Process

To initiate a return:

  1. Contact us at sales@tablewardesigns.com with your order number and reason for the return.
  2. We will provide return instructions and an RMA (Return Merchandise Authorization), if applicable.
  3. Pack the item securely and ship it to the address provided in the return instructions.

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.
  • Original shipping charges are non-refundable.
  • In some cases, a restocking fee (typically 10–15%) may apply.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at sales@tablewardesigns.com.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery at sales@tablewardesigns.com with photos and a description of the issue.
  • We will work quickly to resolve the issue by offering a replacement, refund, or other appropriate solution.

7. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  • Check your bank account or credit card statement.
  • Contact your bank or credit card company—it may take additional time before your refund is officially posted.
  • If you’ve done all of this and still haven’t received your refund, contact us at sales@tablewardesigns.com.

8. Contact Us

If you have any questions about returns, exchanges, or refunds, please reach out:

Table War Designs, Inc.

dba TABLEWAR®
Email: sales@tablewardesigns.com
Website: www.tablewar.com