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Toolradar Data

CRM Tools Statistics 2026

Live data on CRM software, computed from the Toolradar catalog. Ratings and review counts are aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge).

504

CRM tools published and tracked on Toolradar as of October 12, 2026.

See the best CRM tools All statistics

Last updated October 12, 2026. Reviewed by Louis Corneloup.

Key findings

  • Toolradar tracks 504 CRM tools as of October 12, 2026, 5% of its 11,091-tool directory.
  • CRM tools average 4.31 out of 5 across 407 rated tools and 335,679 reviews aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge).
  • 27% of CRM tools offer a free tier, 138 of 504.
  • 483 CRM tools were added to Toolradar during 2026, 96% of the category.
  • Zeffy is the highest-rated CRM tool at 4.9 out of 5 from 3,091 reviews.

Source: Toolradar catalog, computed live on October 12, 2026.

Headline numbers

CRM tools published on Toolradar

Source: Toolradar catalog, published status

504

Share of the whole Toolradar directory

Source: 504 of 11,091 published tools

4.5%

User reviews across CRM tools

Source: aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge), across 407 rated tools

335,679

Average CRM tool rating, weighted by review volume

Source: aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge); unweighted mean 4.38 / 5 across 407 rated tools

4.31 / 5

CRM tools added to the directory in 2026

Source: Toolradar createdAt, 96% of the category (directory add date, not vendor launch)

483

Pricing mix

How CRM tools split between a free path (free, freemium, open-source) and strictly paid.

Tools that offer a free tier

Source: Toolradar pricing labels, 138 of 504 CRM tools

27%

Tools that are strictly paid

Source: Toolradar pricing labels, 366 of 504 CRM tools

73%
  • Paid 364 72%
  • Freemium 125 25%
  • Free 13 3%
  • Contact sales 2 0%

Where the reviews come from

Review volume for CRM tools by third-party platform.

G2 reviews

Across 366 CRM tools carrying a G2 profile

204,781

Capterra reviews

Across 270 CRM tools carrying a Capterra profile

112,366

Trustpilot reviews

Across 39 CRM tools carrying a Trustpilot profile

13,348

SourceForge reviews

Across 71 CRM tools carrying a SourceForge profile

4,144

TrustRadius reviews

Across 7 CRM tools carrying a TrustRadius profile

995

PeerSpot reviews

Across 4 CRM tools carrying a PeerSpot profile

45

Highest-rated CRM tools

Top-rated CRM tools with at least 500 third-party reviews.

Most reviewed CRM tools

The CRM tools carrying the most third-party reviews.

CRM growth in 2026

CRM tools added to Toolradar in 2026

Source: Toolradar createdAt, 96% of all CRM tools

483

Explore CRM tools

Methodology and sources

Every figure is computed live from the Toolradar catalog, published CRM tools only. Ratings and review counts are aggregated across third-party review platforms (G2, Capterra, Trustpilot, SourceForge) and are not the site's own reviews. Added in 2026 means added to the Toolradar directory this year, not the vendor's launch date. Leaderboards apply a 500-review floor. See how we rate.