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Reviews on G2 Capterra
7,281 reviews tracked

The Bottom Line

Price
Paid plans only. Compare plans

Key facts

  • Gong is a revenue intelligence platform that records and analyzes customer interactions
  • It captures sales calls and uses AI to provide insights on deals and coaching opportunities
  • Custom pricing based on team size and features

Pros

  • Excellent call intelligence
  • Great coaching features
  • Strong AI insights

Cons

  • Enterprise pricing
  • Complex implementation

What is Gong?

Editorial review
Gong is a revenue intelligence platform that captures customer interactions and delivers insights. AI analyzes calls, emails, and meetings to reveal what top performers do differently. Deal intelligence predicts outcomes and risks. Coaching features improve rep performance. Market intelligence spots competitive trends. The platform that shows revenue teams reality, not just CRM data.

Available on: Web

Ratings Across the Web

4.7 (7,281 reviews)

Gong holds an aggregate rating of 4.7 out of 5 from 7,281 reviews across G2 and Capterra, last checked September 17, 2026.

Ratings aggregated from independent review platforms. Learn more

Key Features

  • Revenue intelligence
  • Call recording
  • Deal intelligence
  • Forecasting
  • Coaching
  • AI insights

Pricing Plans

Pricing checked Sep 30, 2026

Gong plans and prices, checked September 2026
PlanPriceDetails
Starter (1-49 users)

$1,600/year

  • Conversation intelligence
  • Call recording and transcription
  • AI-powered deal insights
+2 more
  • CRM integration included
  • Coaching scorecards
Growth (50-99 users)

$1,520/year

  • All Starter features
  • Volume discount on per-user pricing
  • Advanced analytics
+1 more
  • Team performance dashboards
Scale (100-249 users)

$1,440/year

  • All Growth features
  • Enterprise-grade security
  • Custom integrations
+1 more
  • Dedicated support
Enterprise (250+ users)

$1,360/year

  • All Scale features
  • Maximum volume discounts
  • Custom SLA
+2 more
  • Priority support
  • Advanced API access

Is Gong worth the price?

Fair value

Gong is the dominant revenue intelligence platform, but its pricing is deliberately opaque and expensive.

The product is genuinely best-in-class for conversation intelligence, but the total cost of ownership is 2-3x what competitors charge for similar core functionality.

Hidden Costs & Gotchas

Standard contracts are 2-3 years with annual upfront payment, no monthly billing option exists. Early termination means forfeiting the remaining contract value

Automatic renewal price increases of 5-15% annually unless you negotiate a cap upfront.

Forced bundling

using Gong Engage requires licensing Core for every user, often doubling total per-user cost even if only a subset of reps need engagement features

Full Gong pricing: every plan, hidden costs and alternatives

How Gong's pricing compares

At $126.67/mo, billing unit not specified, Gong is the most premium of its 3 comparable direct competitors.

$22.49
Gong
$126.67

Entry paid plan, monthly. Pricing checked Sep 30, 2026.

Reviews

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4.7/5

Across 7,281 verified user reviews on G2, Capterra

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Gong FAQ

How does Gong help sales teams improve their performance?

Gong captures customer interactions and uses AI to analyze calls, emails, and meetings, revealing what top performers do differently. It offers coaching features to help improve individual representative performance based on these insights. Deal intelligence also predicts outcomes and risks, guiding sales teams to better results.

What kind of insights does Gong provide to revenue teams?

Gong delivers revenue intelligence by analyzing customer interactions to provide insights into deal outcomes and risks. It also offers market intelligence to help teams spot competitive trends. The platform aims to show revenue teams the reality of their customer interactions, beyond just CRM data.

Which teams benefit most from using Gong?

Gong is designed for revenue teams, including sales, sales leadership, and operations, who need deep insights into customer interactions and deal health. It is particularly beneficial for teams focused on improving sales performance, coaching, and understanding market trends through AI-driven analytics.

How does Gong compare to Clari?

Gong focuses on capturing customer interactions and delivering AI-driven insights from calls, emails, and meetings to improve sales performance and predict deal outcomes. While both are revenue intelligence platforms, Gong is specifically noted for its excellent call intelligence and strong AI insights.

What are the primary limitations of implementing Gong?

The primary limitations of Gong include its enterprise pricing model, which may be a consideration for some organizations. Additionally, implementing the platform can be complex, requiring careful planning and execution to integrate it effectively into existing workflows.

How is Gong priced?

Gong is offered as a paid product, indicating that it does not include a permanently free tier for users. Its pricing model is described as enterprise pricing, suggesting it is structured for larger organizations with comprehensive needs.

Can Gong help in identifying competitive trends?

Yes, Gong provides market intelligence capabilities that enable revenue teams to spot competitive trends. By analyzing customer interactions, the platform helps identify patterns and shifts in the market, offering valuable insights for strategic planning.

Source: gong.io

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