About
Over 20 years experience within the telecoms industry. I have held roles such as Customer…
Activity
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📞 Upgrade your business communication with ABC Service's Digital VoIP Phones! 🌐✨ Say hello to enhanced productivity and cost-effective…
📞 Upgrade your business communication with ABC Service's Digital VoIP Phones! 🌐✨ Say hello to enhanced productivity and cost-effective…
Liked by Carl Graham
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It was fantastic to be at the Leicester Business Show with the Triangle Networks team, exploring how better connectivity across the East Midlands can…
It was fantastic to be at the Leicester Business Show with the Triangle Networks team, exploring how better connectivity across the East Midlands can…
Liked by Carl Graham
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Another fantastic #commsvision event — it just keeps getting better every year! A huge thank you to the superb team at Comms Dealer and all the…
Another fantastic #commsvision event — it just keeps getting better every year! A huge thank you to the superb team at Comms Dealer and all the…
Liked by Carl Graham
Experience
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Education
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Sir William Romney
More activity by Carl
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📞 Revolutionise your business communication with ABC Service's Digital Phones & VoIP solutions! 🌐✨ Say goodbye to outdated phone systems and…
📞 Revolutionise your business communication with ABC Service's Digital Phones & VoIP solutions! 🌐✨ Say goodbye to outdated phone systems and…
Liked by Carl Graham
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Fantastic event on Thursday! Relaxed atmosphere and great people! Cannot wait for the next!
Fantastic event on Thursday! Relaxed atmosphere and great people! Cannot wait for the next!
Liked by Carl Graham
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Thanks to Sam Giggle & the rest of the Nebula team for the invite to Twickenham today for England vs Australia 🏉 Although not the result England…
Thanks to Sam Giggle & the rest of the Nebula team for the invite to Twickenham today for England vs Australia 🏉 Although not the result England…
Liked by Carl Graham
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📞 Upgrade your business communication with ABC Service's Digital VoIP Phones! 🌐✨ Say hello to enhanced productivity and cost-effective…
📞 Upgrade your business communication with ABC Service's Digital VoIP Phones! 🌐✨ Say hello to enhanced productivity and cost-effective…
Liked by Carl Graham
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Starting Comms Vision 2024 at Gleneagles the right way with BT Wholesale. #CommsVision2024 #PreEventActivities #RocketMan
Starting Comms Vision 2024 at Gleneagles the right way with BT Wholesale. #CommsVision2024 #PreEventActivities #RocketMan
Liked by Carl Graham
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Cysylltu Cymru/Connecting Wales
We are thrilled to announce a successful go-live Cyngor Sir Ynys Môn | Isle of Anglesey County Council, with 100 NICE CXone Essentials Agents across 9 teams and 500 non-contact centre users on Microsoft Teams. This is a significant step towards enhancing their customer service and communication capabilities. We are particularly proud of the ‘Welsh First’ and dual language setup, ensuring both Welsh and English-speaking citizens receive excellent service. Our team went above and beyond in supporting complex number porting, ensuring a seamless transition. One of the key challenges in this project was number porting, but after rigorous planning we received the following praise from the Anglesey team “The Connecting Wales team went above and beyond in supporting complex number porting, ensuring a seamless transition’. Phase two of this project is set to launch in July, where we'll add further digital channels such as email and quality management. These additions will further empower Isle of Anglesey Council to provide omnichannel support, ensuring that citizens can reach out through their preferred channels. Quality management will help maintain high service standards by providing tools for monitoring, evaluating, and improving agent performance continuously. At Connecting Wales, we're proud to support Anglesey Council in this digital transformation journey. #DigitalTransformation #CustomerExperience #NICECXone #MSTeams #ConnectingWales #FourNet #GoLive
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Risc IT Solutions Ltd
We had a brilliant time yesterday on our 'Dialling into the Future: Hosted and VoIP Solutions Deep Dive' webinar. We explored: 📈 Why businesses are moving to hosted solutions 📞 Options for Hosted IP Telephony 💻 Options for Teams Telephony 👉 And ended answering some brilliant questions from our attendees! Thank you everyone that joined us and, of course, to Mark Lawton for hosting. Make sure to follow us here on LinkedIn to stay up to date with our future webinars #webinars #hostedtelephony #sme #businessgrowth
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Managing Director at Shuretech Ltd | Ice & Ball Hockey Player/Coach | Great Britain Captain | Property Investor
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