Pizza Hut New Kingston, located in the vibrant heart of Kingston, Jamaica, is a go-to spot for pizza lovers craving a slice of comfort. This location is known for its diverse menu that caters to various tastes, featuring classic pizzas, pasta, and sides that appeal to both locals and visitors. The atmosphere is casual and welcoming, making it a great place to hang out with friends or grab a quick bite after a long day. Many patrons appreciate the convenience of dine-in, takeout, and delivery options, ensuring that you can enjoy your favorite meal wherever you are.
Customers often rave about the quality of the food, highlighting the fresh ingredients and generous toppings that make each pizza a delight. The crust is frequently praised for its perfect balance of crispiness and chewiness, while the variety of sauces and toppings allows for customization to suit any palate. Reviews indicate that the service is generally friendly and efficient, with staff members who are eager to assist and ensure a pleasant dining experience. Some regulars have noted that the location can get busy during peak hours, but the wait is usually worth it for the delicious food.
In terms of value, many diners feel that Pizza Hut New Kingston offers a solid bang for your buck, especially with their special deals and combo offers. The restaurant often features promotions that make it easier to enjoy a meal with family or friends without breaking the bank. Overall, this spot has carved out a niche in the local dining scene, providing a reliable option for those looking to satisfy their pizza cravings in a laid-back environment.
Very slow on the cashiering side and if you order by phone you have to go through a whole lot of automation on the phone then when go in to pick up you have to join the same the line with others that are doing in-store orders there should be a separate line for those who order on line or by phone to just pay and pick up.
Pizza was good but customer service is lacking,more professionalism is needed,too much attitude from workers were observed. Also order was called in 15 minutes before arrival and still had to wait 30 more minutes because persons were late for work.
As always, pizza is great. However I miss the days when New Kingston pizza hut was a restaurant and had nicer tables and a pitcher of drinks. And plates.
Do not go there expected the restaurant style pizza hut that we all knew and loved, they have renovated the place so it has become a normal fast food in and out spot. Very disappointing. 😑
Nice chill spot they don't offer table service any more. But feel free to order and sit and eat even as a group. Best pizza good staff.
Probably it's the best food you can get in the area, except restaurants, but they are way more expensive.
A proper Pizza hut, they serve quality pizza but are truly Jamaican - forgot one pizza out of two ordered. They fulfilled the order to the promise time, still 45 minutes waiting was unpleasant - other people got their orders in 20.
This is the most unorganized pizza place I have ever been to, if you are going to order from here (walk in or delivery) may God bless your venture. They have clear management issues. Just do dominoes
Their new dining styling is plain n more catered to the grab and go. Unlike the more cost laid back homey style which I prefer and love. The cost is fair but the options are limited
The wait is usually extended here so it's best to call in your order and even then sometimes it may not be ready particularly on Fridays/month end. Staff is courteous and pleasant and the pizza is good.cheese sticks are usually cold tho.
The place has changed since I last visit. But the overall change was worth it, more spacious, and now you can sit in without exiting the purchase area. The seating for family are somewhat limited, but overall, nice atmosphere, the phone service was exceptional, called once and got through with my order. The delivery service however needs more work. I absolutely enjoyed my time with the kids.
For the first time in many years I went there and the waiting time was acceptable. Usually the wait is loooooooong. Don't know if it was because I went late Sunday night or improvement in their delivery service. Hope it's the later.
I like the staff especially these 2 cashier guys:Anthony n a next thick dark skin guy can't remember his name both of them is very friendly n i just love that they are easy going no attitude or no bad tone of voice etc..I WOULD RECOMMEND HERE TO ANYBODY NICE PLACE,NICE STAFF,GREAT PIZZA💯✔
Piss poor customer service all the time. They barely ever answer phones and are either short staffed or have lazy workers and based on my visits I doubt the former very much.
The settings was 1/10 for me, the old settings was great, now its like going to buy a patty. No customer service because you have to joint a line then sit yourself down. PLEASE CHANGE THE SETTINGS because this is not cutting it.
THE FOOD IS ALWAYS GREAT 100%.
Place is nicei like the inside decorit can get pretty busy at times,best to make order on phone before turning up, Unless u have time for appetizers and drinks
2 stars are just for cleanness , otherwise pizza taste so bad. We ordered full mix pizza ,which was for Jamacian $2000. they put minimum toppings on each slice, looked no where near to there pizza showed on advertisement.
If you're trying to just have decent pizza you can pass by the place. If you're looking for the decor and experience that was previously there. Look elsewhere. Wait times are also abysmal over the phone and delivery is spotty.
I usually pick up, so I tend to make my order before heading to the store. I must say, the wait is never long and the efficiency in service is good at this store.
This store has a customer friendly atmosphere, clean and compact, depending on the time of day. Not the best aesthetics as the central dining looks more like a school classroom. An interior design redo could be more appealing.
Well I really love the pizza! Piping hot and delicious. However I really felt underwhelmed at the decor. I remember when they just opened the in house dining area at this location, it felt like a breath of fresh air for affordable dining, I used to refer my friends there for dates. Now it just feels like a regular fast food get up. Your order number being shouted when your food is ready. Guess that's where the money is at these days.
The new design is focused on providing speedier service. The dining room that was available was removed but the new space provided is adequate for small groups and casual eaters. Pizza hut pizza's are still the best on the island
Pizza didnt taste so great. Poor customer service. Atmosphere was good tho.
The pizza is great, didn't have to wait too long. You guys have to try the Super Supreme
Really quick service. Tasty lunch at a great price!
The ambiance that was before is no longer there and it's now Like a grab n go pizza hut. #disappointed
Not enough sauce on the pizza. In store dining ambiance is too spartan. Everything else is fine.
Recently renovated. Nice n spacious. Service needs some improvement tho.
Staff is very friendly, food is up to all standards. Only took one star off because thy are slow. The place was nearly empty and yet the wait was 15 minutes. It's every time like this. So yes, speed up service and next time its 5 star
Fast food as you know it. They deliver, you can eat in and carry out. Normally a significant crowd on weekend nights and during the corporate lunch hour periods. They have some budget friendly menu options and the regular pizza menu line up. As far as quality goes, Pizza Hut is probably the best you'll do in terms of fast food pizza in Jamaica.
Parking will be an issue most time as the restaurant is located on the always busy Knutsford Boulevard strip. Your best bet is to park on a nearby avenue if you're not lucky enough to get an available parking on the strip itself.
Great pizza, however they don't serve you anymore there
Piazza is consistently great. Store changed to pick up and eat or take out onlythey stopped serving customersliked that before
Had to call three times before the phone was answered on a Sunday. Pickup however was quick and straightforward
Favorite pizza but it takes 30-40 minutes to get one. Domino's takes less time (15 minutes). Can call and order then pick up. Inside the restaurant is clean with no insects visible. Staff mostly courteous.
Poor parking facility. Pizzas are done to order so it's best to call in your order st least 10 mins before you go to prevent the long wait.
If you can get home delivery that's the better option, they do facilitate card payments just the same.
The service here was not up to par.. The tables and seats were dirty and when I asked the manager if someone can clean the table she stated that if someone needs a clean table they gotta ask when that shouldn't be the case. They only had Pepsi 2l soda which weren't refrigerated because according to the manager Serita they were busy. For a pizza hut facility they need proper training and managerial skills to continue with the name Pizza Hut
I despise the new design. It's no longer a restaurant. It was dirty n not intimate like how it was before. Whosoever told management that this was a good idea was out to sabotage n it worked. Until u change it back to what it was, I will no longer be a customer.
They upgraded the space the ambiance is so much more inviting to sit and eat now.
However there was a staff sitting right at the ordering counter eating THAT was distasteful!
As usual, the best vegetarian pizza. Very comfortable seating. Wonderful staff.
The food is good and served fresh. Ambience is also a plus
Desent food, good prices and reasonable service, although the waiter said "your order should be ready in about 10 min." and he brought it on the table after 25 min. - still not bad for Jamaica ;-)
Dine-In Experience. The food came really fast! nice and hot, done to perfection.
Great service, reasonable prices, great food, friendly staff. What more could I ask for?
Nice dinning experience, the waitress was very pleasant and attentive.