Returns Policy

We at Character.com are pretty confident that you’ll be very happy with the products that you bought from our online store. We do appreciate that sometimes you might want to return your new products back to us. You can return your purchase to us in its original condition within 30 days of the date you received the products, with any packaging, wrapping, tags and labels intact and attached.

We will issue a full refund for the price you paid for the item.*

Please note that we reserve the right to send back items to you that have been returned to us after 30 days.

If you are thinking of returning an item:

• Ensure that all tags, packaging, wrapping and anything that made up the whole of the original product is all included in the package and in original condition.
• Include a covering note with the package clearly stating your name, address, and order number. Also, briefly state the reason of return and provide contact details in case we need to get in touch with you about your return. 
• We recommend you use a tracked service for your return and keep a copy of your proof of postage until we have confirmed receipt of your return.

Please send items to:

Character.com Returns
Unit 5 Celtic Trade Park
Bruce Road
Swansea
SA5 4EP
United Kingdom

* For orders placed from outside the UK please be aware that currency exchange rates can fluctuate over time. As a result, there may be minor discrepancies in the refunded amount due to changes in exchange rates between the time of purchase and the refund processing. We cannot be held liable for any such discrepancies. 

Any currency conversion fees imposed by your bank or payment provider at the point of purchase are beyond our control and responsibility and we are unable to refund those costs incurred.