Shentel internet and TV services

By Robin Layton Last updated: March 24, 2025

Shentel is a regional provider with plans, pricing and speeds comparable to the larger national providers. Browse Shentel service and choose the right combination of internet and TV plans for your home.

  • Speeds of 300 Mbps starting at:

    $55.00/mo.*

    *Pricing per month for the first two months. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time. May or may not be available based on service address. As of 03/24/25.

    Call to order: (844) 451-2720

Key takeaways

  • Shentel is a cable and fiber internet and TV provider
  • Internet prices start at $55.00/mo. for up to 300 Mbps
  • Internet and TV bundles can save you money
  • Home Wi-Fi coverage is available for a $14/mo. equipment fee

Shentel provider overview

Shentel offers fast gigabit internet speeds up to 5 Gbps in certain locations, along with bundle savings and the option to add unlimited data. However, customers should consider the higher monthly costs compared to other providers.

What we like about Shentel

  • Fast speeds – Shentel internet can deliver gigabit internet speeds, up to 5 Gbps in select areas

  • Bundle savings – Combining services offers some relief to Shentel’s pricing, with select bundles offering monthly savings of $20/mo.

  • Unlimited data – You can add unlimited data to any Shentel internet plan for an additional $30/mo.

  • Free installation – If you order online, you can get free installation, normally a one-time fee of $99.95

Things to consider about Shentel

  • High prices – Monthly costs for Shentel internet and TV are higher than you’ll find from most providers

  • Price increase after two months – Advertised prices are the two-month promotional price for Shentel services. Prices increase by $25/mo. or more afterward

  • Data limits – Most internet plans come with a data limit

  • AMC networks unavailable – Shentel TV does not carry AMC networks, which include AMC, BBC America, IFC, SundanceTV, We TV and more

Shentel Customer Reviews:

25 customer reviews
Read reviews

Shentel internet plans and pricing

Shentel provides fiber or cable internet, depending on locations.

Shentel fiber internet plans

*Pricing per month for the first two months. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time. May or may not be available based on service address. As of 03/24/25.

Shentel cable internet plans

*Pricing per month for the first two months. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time. May or may not be available based on service address. As of 03/24/25.

Shentel cable and bundling options

Shentel customers can save $20/mo. when combining any TV plan with any internet plan.

Premium channel packages range from $10.99 to $17.95/mo.

Shentel cable TV plans

*Pricing per month for the first two months. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time. May or may not be available based on service address. As of 03/24/25.

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Shentel FAQs

Do I have to be home for Shentel cable service to be installed?

If service is being connected where there has been active cable service before, then you do not need to be home. However, if you are having digital cable installed or this is the first time your house has been connected to cable, you will need to be home to let the installer in. Digital service installation also includes a quick lesson on the features of the service and how to use them.

You may need to run a channel scan on your TV. Using your remote, access the TV menu and verify that your TV is set to cable or CATV instead of antenna or air. You can now run a channel scan or auto program from your TV’s menu to have your TV search for the channels you were not receiving.

Check that the problem is the cable service and not your TV set or equipment. If you have basic cable service, follow the applicable instructions to troubleshoot your device. If you have digital or HD cable service, follow these instructions. If the problem continues, contact tech support via phone at (800) 743-6835, email at support@shentel.com or chat on their website.

In some systems, there will be continued service for a few hours. However, in certain serviceable areas, it is not guaranteed your phone and 911 services will be functional if there is a power failure. Customers should take precautionary steps to prepare for this need, if desired.

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Written by:

Robin Layton

Senior Editor, Broadband Content

Robin Layton is a Senior Editor for Allconnect, dedicated to helping consumers navigate the often-complex world of internet service providers. With 30 years of experience in journalism and marketing, Robin empow… Read more

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