Digital services design, mobile, CX, UX and AI — built for
financial services, telco, utility, manufacturing and automotive.
The agility of a digital innovation studio,
grounded in the engineering of Trask.
Trusted by banks, insurers and telcos across Central Europe
close the gap between what your systems can do and what your customers actually experience — with design, mobile and AI built for the complexity of corporate services.
We are ready to take the full journey: strategy, service design, mobile first, CX including AI integration. All owned by one team, carried all the way to delivery. Backed by the engineering knowhow of Trask.
From the first audit to the live product — one team that carries the strategic, service design and technical weight without a handoff gap. We work where complexity is real: regulated environments, legacy systems, ambitious transformation programmes, new digital customer journeys.
We close the gap between what your systems can do and what your customers actually experience. Grounded in real behaviour — user research, service design, funnel analysis and real perception testing.
Your customers carry your product in their pockets — all must work under load, under compliance, under scrutiny. Effective architecture, from iOS and Android native to Kotlin Multiplatform.
b&h is a tight team of senior practitioners — researchers, UX/CX designers, software engineers and strategists who have spent years in financial services, insurance, telco and industry. They bring pattern recognition from real, complex deployments.
AI runs as infrastructure beneath every phase of our work — handling pattern analysis, competitive scanning, first-draft generation and code assistance. That is how our experts stay focused on decisions that require human professional judgment.
Click each phase to see where expert judgment leads — and where AI carries the weight →
Our researchers go where data cannot — facilitating workshops, interviewing real users, reading the room in a regulated organisation. They know what to ask a bank compliance team.
Before the first workshop, AI maps user behaviour patterns, audits competitor products and surfaces recurring pain points across comparable journeys. Our team walks in oriented, not orienting.
Most digital decisions are won by whoever reads the market better.
An evidence-led read of your market, your end customer and the white space. Built to be acted on.
A clickable prototype settles more product debate than a quarter of internal review.
We build the prototype with your team and put it in front of real users. You leave with evidence, not opinions.
Every board is asking the AI question. The work is answering with shippable CX moves, not pilots.
A prioritised AI use-case map across your existing CX — graded by user impact, build effort and regulatory risk.
All three can be standalone engagements or the start of something larger. Either is fine.
b&h specialists at the core,
the full force of Trask’s 1,100+ behind us
I recommend b&h to anyone looking for professional UX with a focus on results and motivating those around them.
Our teams worked closely together to achieve a complete portal redesign that improved the user experience and efficiency in handling service orders.
The entire collaboration process with your team was exactly what it should be – pleasant and inspiring.
A major asset is the intensive communication and shift in mindset that they bring to O2.
With Bell & Hurry, we don’t build castles in the air. They bring us not just an outside perspective, but above all real value.