Let’s go through how DECT works, its advantages, disadvantages, and how it compares to using Bluetooth devices in a call ...

SEE: Discover seven surprising use cases for call center ASR. When choosing a system, businesses must decide between on-premise and cloud IVR solutions. On-premise IVRs run on internal servers, giving ...

Five9's financial performance has worsened, with reduced revenue growth, widening operating losses, and downgraded forward ...

Learn more about GoTo Connect, the VoIP phone system from the business software company, including its features available and pricing options.

Recent investments in contact center AI are reshaping the industry with better response times, issue resolution and enhanced customer service experiences.

Glasgow-based Simul8’s simulation software helped Air Canada avoid further disruption after a difficult first attempt at a ...

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The Oct. 31 briefing also covered a Thanksgiving meal distribution event, a Red Cross blood drive, where to find relief ...

Buoyant appetite for data center power generators underpinned a 23.3% year-on-year jump in Cummins Inc.’s profit in the third quarter, trumping weak demand for heavy-duty truck engines.

But, the health system's Q3 earnings were dampened by a continued increase in payer denials and coding downgrades as well as ...

Jefferson Health wants to do away with the often tedious final step of a medical appointment: the checkout. Patients normally ...

The state has been held up as a model for its system of reviewing maternal deaths ... Thirty-five women are suing a Beverly ...