Remedy, in its first announcement since being sold last fall by Peregrine to BMC Software, will announce its IT Service Management suite, or ITSM 5.5.

Remedy Help Desk 5.5 integrates problem management functions and adds new Web Service functions. Remedy Change Management now allows work orders to be published as a Web service to facilitate work ...

Remedy, along with ARS, also brings a series of applications that work with the platform, including Remedy Help Desk, Remedy Asset Management, Remedy Change Management, Remedy Customer Support and ...

To address such issues, Koon installed Remedy help desk technology and streamlined processes to make his staff the go-to group for IT problem reporting and resolution. Now his staff fixes problems ...

Adopting the BMC Action Request System and Remedy Service Desk solutions was an essential part in CITIC Telecom CPC’s process for ISO 20000 certification in 2011. ISO 20000 is an international ...

The KMXperts& technology is being integrated into a number of BMC help desk solutions. Among those are BMC Remedy Knowledge Management, an authorizing, categorization, and knowledge retrieval ...

IBM will integrate its Change and Configuration Management database product with BMC’s Remedy Help Desk and Magic Service Desk Suite, according to a statement from BMC.

“BMC Remedy Service Desk has expedited the handling of cases by five to 10 minutes per ticket,” said James Thomas, director of service management. “With an average of 2,500 cases each month ...

The maker of help-desk software said it expects first-quarter revenue of between $64 million and $65 million, and a loss of between $1.6 million and $2.3 million, or five cents to seven cents a ...

New York HHC, a $6.7 billion health care provider, recently consolidated 11 data centers into two. As part of that initiative, the BMC Remedy IT Service Management Suite played an important role ...