2025 U.S. Merchant Services Satisfaction Study | J.D. Power
Jan 14, 2025 · Many retail customers—specifically, 41% of credit card users—say they decided not to use a card payment method at a large or small business because of a surcharge.”
Many Small Businesses Add Card Payment Surcharges to …
According to the J.D. Power 2025 U.S. Merchant Services Satisfaction Study,℠ released today, 34% of merchants are adding surcharges for customer purchases made using credit cards.
More small businesses add card payment surcharges as POS …
Many retail customers—specifically, 41% of credit card users—say they decided not to use a card payment method at a large or small business because of a surcharge.”
Study: Rising Credit Card Surcharges from Small Businesses …
Jan 16, 2025 · As a result, satisfaction with the overall cost of payment processing services among small businesses that implement these credit card surcharges is 24 points lower (on a …
More Businesses Adding Non-Cash Surcharges: J.D. Power
Feb 7, 2025 · Many retail customers—specifically, 41% of credit card users—say they decided not to use a card payment method at a large or small business because of a surcharge.”
n. Many retail customers—specifically, 41% of credit card users—say they decided not to use a card payment method at a large or small business because of a surcharge.
Merchant Services Satisfaction Study | J.D. Power
The J.D. Power Merchant Services Satisfaction StudySM measures small business satisfaction with their primary payment processor used to accept card and digital wallet payments from …
U.S. Merchant Services Satisfaction Study Award Information
Jan 14, 2025 · The J.D. Power U.S. Merchant Services Satisfaction Study The study measures small business satisfaction with their primary payment processor used to accept card and …
2025 U.S. Banking and Credit Card Mobile App Satisfaction Studies | J.D ...
TROY, Mich.: 29 May 2025 — As mobile apps and websites have increasingly become the primary customer touch point for the nation’s bank and credit card brands, it’s getting harder to …
An opening for AI: Virtual assistant utilization and customer satisfaction both decline in the 2025 studies. While virtual assistants are increasingly adopted by banks, many have fallen short of …
2023 U.S. Merchant Services Satisfaction Study | J.D. Power
Feb 2, 2023 · Yes, there’s a lot of frustration when credit card readers do not respond to a customer’s dips, taps and swipes—or require a reset halfway through a transaction. According …
2025 U.S. Retail Banking Satisfaction Study | J.D. Power
TROY, Mich.: 27 March 2025 — In an uncertain economic environment in which overall consumer financial health,[1] total deposits, annual household income and total investments are …
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