Learn about groundcover’s different levels of support included in your subscription plan.
Free
Standard
Premium
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For teams of all sizes who like to move fast
Built for organizations that need reliability at scale and for those operating in high-compliance or regulated environments.
On-call availability
Business hours
24x7x365
Response Times
Critical (business critical): < 8 hours
High (degraded service): < 12 hours
Medium (minor disruption): < 48 hours
Low (general issue): < 72 hours
High (degraded service): < 12 hours
Medium (minor disruption): < 48 hours
Low (general issue): < 72 hours
Critical (business critical): < 2 hours
High (degraded service): < 4 hours
Medium (minor disruption): < 12 hours
Low (general issue): < 24 hours
High (degraded service): < 4 hours
Medium (minor disruption): < 12 hours
Low (general issue): < 24 hours
In-app AI Support
Slack Community
Email Support
Dedicated Slack/MS Teams Channel
Dedicated Support Engineer
What customers say about our support
Shimon E.
DevOps Lead
"Setup was very quick and easy, their support team is great and responsive”
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Joe S.
Senior Site Reliability Engineer
“Expert level support and always able and willing to help when needed.”
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Karmanya S.
Software Development Engineer
“Customer service is competent and quick to respond, offering reliable support when required.”
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Lorenzo V.
CTO
"The support via the Slack channel is outstanding, with the team being highly responsive and patient, consistently providing replies in under an hour.”
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Arman T.
Principal Engineer
“The uptime and customer support are great.”
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