Best Chatbots Software - Page 45
Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. This functionality includes both external, customer-facing requests and internal, employee-facing requests. Chatbots allow users to interact with an application in a conversational manner, whether textually or audibly, to perform certain functions.
Although chatbots frequently utilize some degree of natural language processing (NLP) or speech recognition to understand written and spoken requests, they primarily function with the help of scripted conversations, which is in contradistinction to intelligent virtual assistants which utilize natural language understanding (NLU) to conduct human-like conversations. Businesses can leverage chatbot technology to automate tasks that formerly required human intervention. Based on a request from a user, the chatbot provides the user with an output, which is a response to the request in text or speech form.
Customer support tools, such as live chat software, help desk software, or contact center software, may already have chatbots implemented as a first line of defense when dealing with customers. However, they are becoming more widely used in other applications, such as sales and marketing knowledge bases. Users may even use them instead of a query language to find certain data points in business intelligence software; by simply typing or speaking a request to a business intelligence platform, a chatbot can provide the proper data. Chatbot capabilities are constantly expanding and becoming more frequently implemented in other types of software.
To qualify for inclusion in the Chatbots category, a product must:
Featured Chatbots Software At A Glance
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- Overview
- User Satisfaction
- Seller Details
First-responder AI-powered chatbot for Customer Service.
- Overview
- User Satisfaction
- Seller Details
SalesMonk is the world’s first suite of Outcome-based AI SDRs that help you generate sales meetings on autopilot. A platform for teams seeking exponential revenue growth with a streamlined and tech-po
- Overview
- User Satisfaction
- Seller Details
Scotty AI is a Digital Worker Platform that enables teams to design, build, test, deploy, and manage digital workers, leveraging any AI model, channel, system, or tool, in any cloud and even on-premis
- Overview
- Pros and Cons
- User Satisfaction
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SearchUnify Virtual Assistant or SUVA is the world’s first federated, information retrieval augmented chatbot for fine-tuned, contextual, and intent-driven conversational experiences at scale. SUVA ha
- 100% Mid-Market
3,642 Twitter followers
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- User Satisfaction
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Sensay is an AI-powered platform that creates lifelike digital replicas of individuals, capturing their knowledge, personality, and communication style. These replicas operate autonomously, handling t
- Overview
- User Satisfaction
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Luma Virtual Agent is a pre-trained, conversational attendant that can seamlessly scale on-demand to meet both inbound and outbound requests. Luma VA starts with over 50 skills to get you started, han
11 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Shmooz AI, a business chatbot for customer service on WhatsApp, enhances customer interactions and satisfaction.
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- User Satisfaction
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Enterprise chatbot engine to automate text and voice based virtual assistants.
- Overview
- User Satisfaction
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Cloud-based, AI-driven knowledge management platform.
- Overview
- User Satisfaction
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Sidekick provides intelligent customer service agents allowing businesses to automate most customer service interactions.
- Overview
- User Satisfaction
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SiftAI is an AI-powered sales assistant designed to enhance the efficiency and effectiveness of sales and presales teams. By automating non-sales activities such as data entry, responding to RFPs, and
126 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Simple Phones provides businesses with an AI phone agent that answers calls on their behalf, so they never miss a call from a customer. The agent can also perform outbound calls for following up with
- Overview
- User Satisfaction
- Seller Details
SiteGuide is a chatbot for navigating and answering website inquiries, enhancing user experience and interaction.
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- User Satisfaction
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SiteHeart is an application that helps online shop owners liaise with customers and manage financial activities such as online payments.
- Overview
- User Satisfaction
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Deploy Smart Bot across all of the conversational channels your customers use to provide them with instant, automated support whenever they need help. - Make every customer interaction count: Smart Bo