Best Chatbots Software - Page 37
Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. This functionality includes both external, customer-facing requests and internal, employee-facing requests. Chatbots allow users to interact with an application in a conversational manner, whether textually or audibly, to perform certain functions.
Although chatbots frequently utilize some degree of natural language processing (NLP) or speech recognition to understand written and spoken requests, they primarily function with the help of scripted conversations, which is in contradistinction to intelligent virtual assistants which utilize natural language understanding (NLU) to conduct human-like conversations. Businesses can leverage chatbot technology to automate tasks that formerly required human intervention. Based on a request from a user, the chatbot provides the user with an output, which is a response to the request in text or speech form.
Customer support tools, such as live chat software, help desk software, or contact center software, may already have chatbots implemented as a first line of defense when dealing with customers. However, they are becoming more widely used in other applications, such as sales and marketing knowledge bases. Users may even use them instead of a query language to find certain data points in business intelligence software; by simply typing or speaking a request to a business intelligence platform, a chatbot can provide the proper data. Chatbot capabilities are constantly expanding and becoming more frequently implemented in other types of software.
To qualify for inclusion in the Chatbots category, a product must:
Featured Chatbots Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- User Satisfaction
- Seller Details
Etiya’s Chatbot is an AI-supported, advanced conversational tool that simulates human conversations, and it is designed to optimise customer service and operational efficiency. It can seamlessly integ
1,225 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Evie is the world's best AI Recruitment Coordinator helping recruiters take over the time-consuming work of interview scheduling while keeping the human touch. Marta Brockwell, Talent Acquisition Con
- 100% Small-Business
147 Twitter followers
- Overview
- User Satisfaction
- Seller Details
EXPA.AI is a set of messaging-first deep learning-based products for businesses to accelerate growth throughout the complete “customer lifecycle”. The “AI Bot Builder” allows businesses to build a cha
- Overview
- User Satisfaction
- Seller Details
Finn AI’s built for purpose banking chatbot provides optimized, out-of-the-box support for over 500 of the most common banking tasks and queries. Our proven, effective solution delivers the best ROI i
- Overview
- User Satisfaction
- Seller Details
Turn Google Forms into conversational AI chat bots, and easily embed them on your website.
- Overview
- User Satisfaction
- Seller Details
Frankly enables users and communities to access and interact with your organisation in a new and engaging way, in a variety of languages and interfaces.
- Overview
- User Satisfaction
- Seller Details
Fundamento is an enterprise-focused contact center automation solution powered by AI that ensures companies consistently achieve excellent business outcomes by saving costs dramatically with reduced A
- 67% Mid-Market
- 33% Small-Business
1,101 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Communication solution that makes it easy for businesses to connect with their customers. With our chat widget, customers can quickly and easily get in touch with a business directly from their websit
- Overview
- User Satisfaction
- Seller Details
WhatsApp AI Chatbot In 5 Minutes, no code, just upload your files. Most chatbots on the market are a one-size-fits-all solution. We strongly believe this is not sufficient in the long-term, a lot of
- Overview
- User Satisfaction
- Seller Details
GptPanda: Your AI-Powered Slack Assistant Artificial intelligence based on ChatGPT, which will help you with any question without leaving the workspace. GptPanda will be the best assistant for your te
- Overview
- User Satisfaction
- Seller Details
GreyLabs AI is an advanced speech and text analytics platform designed to help businesses extract actionable insights from customer interactions, including calls and emails. By leveraging cutting-edge
- Overview
- User Satisfaction
- Seller Details
Grace is a task-specific voice bot that can handle multi-turn customer interactions in a natural and friendly way. We are making Grace for hybrid workforces, allowing voice bots and expert agents to t
- Overview
- User Satisfaction
- Seller Details
Gustabot enhances WhatsApp interactions with an AI-driven custom API interface.
- Overview
- User Satisfaction
- Seller Details
Hala.ai is an AI platform (AI framework and Conversational UI) for businesses that use business software (SAP, Microsoft Dynamics, QuickBooks Online, and others). Our solution aims to automate routine
- Overview
- User Satisfaction
- Seller Details
HaveFunnels is an omnichannel customer-engagement platform that unifies every conversation your business has—across WhatsApp, Instagram, Facebook Messenger, web chat, email and SMS—into a single AI-po