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Best Social Customer Service Software for Medium-Sized Businesses

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Social Customer Service category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Social Customer Service to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Social Customer Service category.

In addition to qualifying for inclusion in the Social Customer Service Software category, to qualify for inclusion in the Medium-Sized Business Social Customer Service Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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35 Listings in Social Customer Service Available
(4,938)4.4 out of 5
7th Easiest To Use in Social Customer Service software
Save to My Lists
Entry Level Price:Starting at $199.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprout Social is a comprehensive social media management solution designed to help businesses effectively engage with their audiences, streamline content publishing, and derive actionable insights fro

    Users
    • Social Media Manager
    • Marketing Manager
    Industries
    • Marketing and Advertising
    • Non-Profit Organization Management
    Market Segment
    • 44% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprout Social is a social media management platform that allows users to manage multiple social media accounts, schedule posts, and analyze performance.
    • Users like the platform's ease of use, robust reporting functions, and quick customer service, as well as its ability to manage multiple accounts and schedule posts efficiently.
    • Reviewers noted that Sprout Social has limitations due to rules set by social media platforms, resulting in some functions being unavailable and requiring users to log in to the actual social media platform.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Sprout Social Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,054
    Post Scheduling
    723
    Scheduling
    683
    Analytics
    616
    Centralized Management
    588
    Cons
    Missing Features
    418
    Expensive
    265
    High Pricing
    245
    Limited Features
    243
    Improvement Needed
    200
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sprout Social features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Visitor Activity
    Average: 8.4
    8.5
    Mentions
    Average: 8.6
    8.5
    Reporting
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2010
    HQ Location
    Chicago, IL
    Twitter
    @SproutSocial
    117,040 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,755 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprout Social is a comprehensive social media management solution designed to help businesses effectively engage with their audiences, streamline content publishing, and derive actionable insights fro

Users
  • Social Media Manager
  • Marketing Manager
Industries
  • Marketing and Advertising
  • Non-Profit Organization Management
Market Segment
  • 44% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprout Social is a social media management platform that allows users to manage multiple social media accounts, schedule posts, and analyze performance.
  • Users like the platform's ease of use, robust reporting functions, and quick customer service, as well as its ability to manage multiple accounts and schedule posts efficiently.
  • Reviewers noted that Sprout Social has limitations due to rules set by social media platforms, resulting in some functions being unavailable and requiring users to log in to the actual social media platform.
Sprout Social Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,054
Post Scheduling
723
Scheduling
683
Analytics
616
Centralized Management
588
Cons
Missing Features
418
Expensive
265
High Pricing
245
Limited Features
243
Improvement Needed
200
Sprout Social features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.4
Visitor Activity
Average: 8.4
8.5
Mentions
Average: 8.6
8.5
Reporting
Average: 8.5
Seller Details
Company Website
Year Founded
2010
HQ Location
Chicago, IL
Twitter
@SproutSocial
117,040 Twitter followers
LinkedIn® Page
www.linkedin.com
1,755 employees on LinkedIn®
(6,698)4.3 out of 5
Optimized for quick response
4th Easiest To Use in Social Customer Service software
View top Consulting Services for Zendesk Support Suite
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100% Off: $0 for 14 days
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 41% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support tool that integrates multiple channels, including email, chat, social media, and voice calls, into a unified workspace for efficient ticket management and customer query resolution.
    • Reviewers like the user-friendly interface, seamless omnichannel experience, robust reporting tools, and time-saving automation features such as ticket routing and workflows, which enhance agent productivity and customer satisfaction.
    • Users reported that the interface can be overwhelming for new users, the pricing structure can become expensive as the team grows, and some advanced customization features require technical expertise or paid add-ons, which can be limiting for small teams.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zendesk Support Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    340
    Features
    285
    Customer Support
    211
    Helpful
    197
    Ticket Management
    179
    Cons
    Missing Features
    139
    Limited Features
    119
    Learning Curve
    102
    Limited Customization
    95
    Expensive
    91
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zendesk Support Suite features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Visitor Activity
    Average: 8.4
    8.4
    Mentions
    Average: 8.6
    8.3
    Reporting
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    103,862 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,284 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 41% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support tool that integrates multiple channels, including email, chat, social media, and voice calls, into a unified workspace for efficient ticket management and customer query resolution.
  • Reviewers like the user-friendly interface, seamless omnichannel experience, robust reporting tools, and time-saving automation features such as ticket routing and workflows, which enhance agent productivity and customer satisfaction.
  • Users reported that the interface can be overwhelming for new users, the pricing structure can become expensive as the team grows, and some advanced customization features require technical expertise or paid add-ons, which can be limiting for small teams.
Zendesk Support Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
340
Features
285
Customer Support
211
Helpful
197
Ticket Management
179
Cons
Missing Features
139
Limited Features
119
Learning Curve
102
Limited Customization
95
Expensive
91
Zendesk Support Suite features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.5
Visitor Activity
Average: 8.4
8.4
Mentions
Average: 8.6
8.3
Reporting
Average: 8.5
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
103,862 Twitter followers
LinkedIn® Page
www.linkedin.com
7,284 employees on LinkedIn®

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(3,589)4.4 out of 5
Optimized for quick response
6th Easiest To Use in Social Customer Service software
View top Consulting Services for Freshdesk
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Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 48% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Freshdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    305
    Features
    199
    Automation
    142
    Helpful
    139
    Efficiency
    135
    Cons
    Missing Features
    107
    Ticketing Issues
    81
    Limited Features
    77
    Ticket Management
    77
    Limitations
    70
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Freshdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Visitor Activity
    Average: 8.4
    8.6
    Mentions
    Average: 8.6
    8.7
    Reporting
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,076 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,175 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 48% Small-Business
  • 40% Mid-Market
Freshdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
305
Features
199
Automation
142
Helpful
139
Efficiency
135
Cons
Missing Features
107
Ticketing Issues
81
Limited Features
77
Ticket Management
77
Limitations
70
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.6
Visitor Activity
Average: 8.4
8.6
Mentions
Average: 8.6
8.7
Reporting
Average: 8.5
Seller Details
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,076 Twitter followers
LinkedIn® Page
www.linkedin.com
9,175 employees on LinkedIn®
(2,378)4.6 out of 5
Optimized for quick response
5th Easiest To Use in Social Customer Service software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

    Users
    • Community Manager
    • Property Manager
    Industries
    • Automotive
    • Real Estate
    Market Segment
    • 45% Mid-Market
    • 29% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Reputation.com is a platform that allows users to monitor and manage customer feedback, reviews, and online reputation across multiple platforms.
    • Users like the platform's user-friendly interface, the ability to respond directly to reviews, the insights it offers, and the convenience of having all reviews in one place, as well as the quick IT support and AI-generated responses.
    • Reviewers noted some issues with the platform, such as slow loading times, unintuitive layout, lack of customization options, limitations in social publishing tool, and difficulties with new features and recent design changes.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Reputation Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    338
    Review Management
    233
    Helpful
    223
    Centralized Reviews
    185
    Reputation Management
    161
    Cons
    Improvement Needed
    77
    Review Management
    70
    Missing Features
    69
    Review Issues
    48
    Reporting Issues
    45
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Reputation features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Visitor Activity
    Average: 8.4
    8.7
    Mentions
    Average: 8.6
    9.1
    Reporting
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2006
    HQ Location
    Redwood City, CA
    Twitter
    @Reputation_Com
    11,009 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    717 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a busin

Users
  • Community Manager
  • Property Manager
Industries
  • Automotive
  • Real Estate
Market Segment
  • 45% Mid-Market
  • 29% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Reputation.com is a platform that allows users to monitor and manage customer feedback, reviews, and online reputation across multiple platforms.
  • Users like the platform's user-friendly interface, the ability to respond directly to reviews, the insights it offers, and the convenience of having all reviews in one place, as well as the quick IT support and AI-generated responses.
  • Reviewers noted some issues with the platform, such as slow loading times, unintuitive layout, lack of customization options, limitations in social publishing tool, and difficulties with new features and recent design changes.
Reputation Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
338
Review Management
233
Helpful
223
Centralized Reviews
185
Reputation Management
161
Cons
Improvement Needed
77
Review Management
70
Missing Features
69
Review Issues
48
Reporting Issues
45
Reputation features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
9.0
Visitor Activity
Average: 8.4
8.7
Mentions
Average: 8.6
9.1
Reporting
Average: 8.5
Seller Details
Company Website
Year Founded
2006
HQ Location
Redwood City, CA
Twitter
@Reputation_Com
11,009 Twitter followers
LinkedIn® Page
www.linkedin.com
717 employees on LinkedIn®
(7,150)4.4 out of 5
Optimized for quick response
13th Easiest To Use in Social Customer Service software
View top Consulting Services for Salesforce Service Cloud
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Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Salesforce Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,055
    Features
    925
    Case Management
    900
    Efficiency
    779
    Helpful
    537
    Cons
    Complexity
    501
    Learning Curve
    489
    Missing Features
    404
    Steep Learning Curve
    375
    Expensive
    367
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Visitor Activity
    Average: 8.4
    8.6
    Mentions
    Average: 8.6
    8.8
    Reporting
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    584,727 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    84,574 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,055
Features
925
Case Management
900
Efficiency
779
Helpful
537
Cons
Complexity
501
Learning Curve
489
Missing Features
404
Steep Learning Curve
375
Expensive
367
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.5
Visitor Activity
Average: 8.4
8.6
Mentions
Average: 8.6
8.8
Reporting
Average: 8.5
Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,727 Twitter followers
LinkedIn® Page
www.linkedin.com
84,574 employees on LinkedIn®
(707)4.9 out of 5
3rd Easiest To Use in Social Customer Service software
Save to My Lists
Entry Level Price:$69.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Statusbrew offers 1:1 feature parity with the big leaders at a fair price in the social media management space. It enables growing agencies and businesses to plan and schedule content, collaborate

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Statusbrew is a social media management tool that allows users to schedule posts, monitor customer feedback, and track trends across multiple social media platforms.
    • Reviewers appreciate the tool's ability to manage multiple social channels, schedule posts from both desktop and mobile, and customize posts for each social media platform, along with its robust analytics and user-friendly interface.
    • Users mentioned that the interface can be overwhelming for beginners, certain video formats are not supported on Twitter, and the platform could improve some of their features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Statusbrew Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Centralized Management
    260
    Post Scheduling
    239
    Ease of Use
    230
    Scheduling
    209
    Team Collaboration
    158
    Cons
    Learning Curve
    52
    Improvement Needed
    48
    Learning Complexity
    38
    Limited Features
    34
    Missing Features
    33
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Statusbrew features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    9.7
    Visitor Activity
    Average: 8.4
    9.7
    Mentions
    Average: 8.6
    9.7
    Reporting
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2011
    HQ Location
    Wilmington, Delaware
    Twitter
    @statusbrew
    1,979,686 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Statusbrew offers 1:1 feature parity with the big leaders at a fair price in the social media management space. It enables growing agencies and businesses to plan and schedule content, collaborate

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Statusbrew is a social media management tool that allows users to schedule posts, monitor customer feedback, and track trends across multiple social media platforms.
  • Reviewers appreciate the tool's ability to manage multiple social channels, schedule posts from both desktop and mobile, and customize posts for each social media platform, along with its robust analytics and user-friendly interface.
  • Users mentioned that the interface can be overwhelming for beginners, certain video formats are not supported on Twitter, and the platform could improve some of their features.
Statusbrew Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Centralized Management
260
Post Scheduling
239
Ease of Use
230
Scheduling
209
Team Collaboration
158
Cons
Learning Curve
52
Improvement Needed
48
Learning Complexity
38
Limited Features
34
Missing Features
33
Statusbrew features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
9.7
Visitor Activity
Average: 8.4
9.7
Mentions
Average: 8.6
9.7
Reporting
Average: 8.5
Seller Details
Year Founded
2011
HQ Location
Wilmington, Delaware
Twitter
@statusbrew
1,979,686 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
(689)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Social Media Specialist
    Industries
    • Consumer Services
    • Marketing and Advertising
    Market Segment
    • 43% Enterprise
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr Service is a unified platform that centralizes customer interactions from various channels, offering features like AI-powered automation, detailed analytics, and integration with other tools.
    • Reviewers appreciate Sprinklr Service's ability to streamline customer interactions, boost agent productivity, and provide comprehensive performance metrics and real-time monitoring.
    • Users mentioned that the platform can sometimes feel overwhelming due to its extensive features, especially for smaller teams or those new to such comprehensive tools, which may require additional training to fully leverage all capabilities.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Sprinklr Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    213
    Features
    157
    Helpful
    112
    Efficiency
    101
    Customer Support
    70
    Cons
    Missing Features
    67
    Slow Loading
    52
    Software Bugs
    52
    Learning Curve
    48
    Limited Features
    48
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sprinklr Service features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Visitor Activity
    Average: 8.4
    8.3
    Mentions
    Average: 8.6
    8.3
    Reporting
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,479 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,283 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Social Media Specialist
Industries
  • Consumer Services
  • Marketing and Advertising
Market Segment
  • 43% Enterprise
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr Service is a unified platform that centralizes customer interactions from various channels, offering features like AI-powered automation, detailed analytics, and integration with other tools.
  • Reviewers appreciate Sprinklr Service's ability to streamline customer interactions, boost agent productivity, and provide comprehensive performance metrics and real-time monitoring.
  • Users mentioned that the platform can sometimes feel overwhelming due to its extensive features, especially for smaller teams or those new to such comprehensive tools, which may require additional training to fully leverage all capabilities.
Sprinklr Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
213
Features
157
Helpful
112
Efficiency
101
Customer Support
70
Cons
Missing Features
67
Slow Loading
52
Software Bugs
52
Learning Curve
48
Limited Features
48
Sprinklr Service features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
7.9
Visitor Activity
Average: 8.4
8.3
Mentions
Average: 8.6
8.3
Reporting
Average: 8.5
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,479 Twitter followers
LinkedIn® Page
www.linkedin.com
4,283 employees on LinkedIn®
(6,943)4.4 out of 5
Optimized for quick response
View top Consulting Services for Zoho Desk
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50% Off: $7-20/agent/month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

    Users
    • CEO
    • Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 73% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zoho Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    603
    Features
    449
    Integrations
    320
    Ticket Management
    307
    Intuitive
    302
    Cons
    Learning Curve
    251
    Steep Learning Curve
    168
    Limited Customization
    160
    Missing Features
    159
    Limited Features
    137
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zoho Desk features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Visitor Activity
    Average: 8.4
    8.7
    Mentions
    Average: 8.6
    8.9
    Reporting
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoho
    Company Website
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    135,855 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28,103 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

Users
  • CEO
  • Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 73% Small-Business
  • 24% Mid-Market
Zoho Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
603
Features
449
Integrations
320
Ticket Management
307
Intuitive
302
Cons
Learning Curve
251
Steep Learning Curve
168
Limited Customization
160
Missing Features
159
Limited Features
137
Zoho Desk features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.8
Visitor Activity
Average: 8.4
8.7
Mentions
Average: 8.6
8.9
Reporting
Average: 8.5
Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
135,855 Twitter followers
LinkedIn® Page
www.linkedin.com
28,103 employees on LinkedIn®
(535)4.6 out of 5
Optimized for quick response
View top Consulting Services for Gorgias
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Entry Level Price:$10.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

    Users
    • Customer Service Representative
    • Customer Service Manager
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 81% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Gorgias is a customer service tool that connects to customer order information and allows users to reply to all channels from one place.
    • Reviewers like the user-friendly interface, seamless integrations with platforms like Shopify, and robust automation capabilities that streamline customer interactions and boost agent efficiency.
    • Users reported that the tool can be slow to load, especially when managing a high volume of tickets, and some automation features could be more flexible or customizable to better fit specific workflows.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Gorgias Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    17
    Integrations
    17
    Customer Support
    13
    Features
    12
    Helpful
    12
    Cons
    Expensive
    6
    Missing Features
    6
    Ticketing Issues
    6
    Lack of Features
    4
    Learning Curve
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Gorgias features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Visitor Activity
    Average: 8.4
    8.7
    Mentions
    Average: 8.6
    8.5
    Reporting
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Gorgias
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @gorgiasio
    3,744 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    550 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

Users
  • Customer Service Representative
  • Customer Service Manager
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 81% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Gorgias is a customer service tool that connects to customer order information and allows users to reply to all channels from one place.
  • Reviewers like the user-friendly interface, seamless integrations with platforms like Shopify, and robust automation capabilities that streamline customer interactions and boost agent efficiency.
  • Users reported that the tool can be slow to load, especially when managing a high volume of tickets, and some automation features could be more flexible or customizable to better fit specific workflows.
Gorgias Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
17
Integrations
17
Customer Support
13
Features
12
Helpful
12
Cons
Expensive
6
Missing Features
6
Ticketing Issues
6
Lack of Features
4
Learning Curve
4
Gorgias features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.7
Visitor Activity
Average: 8.4
8.7
Mentions
Average: 8.6
8.5
Reporting
Average: 8.5
Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,744 Twitter followers
LinkedIn® Page
www.linkedin.com
550 employees on LinkedIn®
(1,476)4.4 out of 5
Optimized for quick response
View top Consulting Services for Genesys Cloud CX
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Case Advocate
    • Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a cloud-based contact center platform that integrates multiple communication channels—voice, chat, email, and social media—within a single interface, providing AI-powered capabilities, real-time dashboards, workforce management, and robust analytics and reporting tools.
    • Users frequently mention the platform's ease of use, seamless integration, scalability, and the ability to support multiple clients efficiently, with real-time insights, detailed information recording, and the ability to standardize reporting across channels being particularly appreciated.
    • Reviewers experienced some challenges with the platform, including a steep learning curve for new administrators, less intuitive email management compared to telephony features, limitations in reporting capabilities, and occasional technical errors and bugs.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    136
    Features
    91
    Reliability
    65
    Helpful
    59
    Intuitive
    56
    Cons
    Limited Features
    59
    Missing Features
    54
    Inadequate Reporting
    36
    Missing Functionality
    35
    Limited Customization
    29
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Visitor Activity
    Average: 8.4
    8.3
    Mentions
    Average: 8.6
    9.1
    Reporting
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,434 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,410 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Case Advocate
  • Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a cloud-based contact center platform that integrates multiple communication channels—voice, chat, email, and social media—within a single interface, providing AI-powered capabilities, real-time dashboards, workforce management, and robust analytics and reporting tools.
  • Users frequently mention the platform's ease of use, seamless integration, scalability, and the ability to support multiple clients efficiently, with real-time insights, detailed information recording, and the ability to standardize reporting across channels being particularly appreciated.
  • Reviewers experienced some challenges with the platform, including a steep learning curve for new administrators, less intuitive email management compared to telephony features, limitations in reporting capabilities, and occasional technical errors and bugs.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
136
Features
91
Reliability
65
Helpful
59
Intuitive
56
Cons
Limited Features
59
Missing Features
54
Inadequate Reporting
36
Missing Functionality
35
Limited Customization
29
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.9
Visitor Activity
Average: 8.4
8.3
Mentions
Average: 8.6
9.1
Reporting
Average: 8.5
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,434 Twitter followers
LinkedIn® Page
www.linkedin.com
8,410 employees on LinkedIn®
(1,066)4.7 out of 5
Optimized for quick response
1st Easiest To Use in Social Customer Service software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform t

    Users
    • Customer Service Representative
    • Customer Experience Advisor
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 61% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Gladly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    186
    Helpful
    129
    Features
    122
    Efficiency
    98
    Customer Support
    77
    Cons
    Missing Features
    38
    Call Issues
    32
    Technical Issues
    32
    Complexity
    29
    Call Functionality
    26
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Gladly features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Visitor Activity
    Average: 8.4
    9.1
    Mentions
    Average: 8.6
    9.3
    Reporting
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Gladly
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @gladly
    4,132 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    237 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform t

Users
  • Customer Service Representative
  • Customer Experience Advisor
Industries
  • Retail
  • Consumer Services
Market Segment
  • 61% Mid-Market
  • 21% Small-Business
Gladly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
186
Helpful
129
Features
122
Efficiency
98
Customer Support
77
Cons
Missing Features
38
Call Issues
32
Technical Issues
32
Complexity
29
Call Functionality
26
Gladly features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.3
Visitor Activity
Average: 8.4
9.1
Mentions
Average: 8.6
9.3
Reporting
Average: 8.5
Seller Details
Seller
Gladly
Company Website
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@gladly
4,132 Twitter followers
LinkedIn® Page
www.linkedin.com
237 employees on LinkedIn®
(2,366)4.7 out of 5
Optimized for quick response
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Entry Level Price:$25.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

    Users
    • Customer Success Manager
    • Account Manager
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 49% Small-Business
    • 41% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Front Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    304
    Team Collaboration
    242
    Communication
    236
    Features
    202
    Email Management
    174
    Cons
    Email Issues
    122
    Missing Features
    122
    Email Management
    104
    Email Management Issues
    73
    Email Communication Issues
    65
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Front features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Visitor Activity
    Average: 8.4
    9.1
    Mentions
    Average: 8.6
    8.7
    Reporting
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Front App
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @FrontHQ
    9,497 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    505 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-gla

Users
  • Customer Success Manager
  • Account Manager
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 49% Small-Business
  • 41% Mid-Market
Front Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
304
Team Collaboration
242
Communication
236
Features
202
Email Management
174
Cons
Email Issues
122
Missing Features
122
Email Management
104
Email Management Issues
73
Email Communication Issues
65
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.8
Visitor Activity
Average: 8.4
9.1
Mentions
Average: 8.6
8.7
Reporting
Average: 8.5
Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,497 Twitter followers
LinkedIn® Page
www.linkedin.com
505 employees on LinkedIn®
(3,635)4.5 out of 5
Optimized for quick response
8th Easiest To Use in Social Customer Service software
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Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is an AI tool that automates customer support by handling routine inquiries and providing instant responses based on the company's help content.
    • Reviewers frequently mention that Fin significantly reduces their workload by handling a large volume of customer inquiries, freeing up their team for more complex tasks, and continuously improving through past conversations.
    • Reviewers mentioned that Fin struggles with complex, nuanced questions, occasionally providing inaccurate responses, and the setup process can be time-consuming and requires continuous adjustments for better understanding of the product and customers.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Fin by Intercom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    387
    Helpful
    348
    Features
    295
    Customer Support
    229
    Efficiency
    206
    Cons
    Missing Features
    129
    Limited Features
    109
    Learning Curve
    86
    Expensive
    82
    Chat Functionality
    73
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Fin by Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.8
    Visitor Activity
    Average: 8.4
    9.3
    Mentions
    Average: 8.6
    9.2
    Reporting
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,971 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,808 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin by Intercom is the best performing AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale. Key benefits

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is an AI tool that automates customer support by handling routine inquiries and providing instant responses based on the company's help content.
  • Reviewers frequently mention that Fin significantly reduces their workload by handling a large volume of customer inquiries, freeing up their team for more complex tasks, and continuously improving through past conversations.
  • Reviewers mentioned that Fin struggles with complex, nuanced questions, occasionally providing inaccurate responses, and the setup process can be time-consuming and requires continuous adjustments for better understanding of the product and customers.
Fin by Intercom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
387
Helpful
348
Features
295
Customer Support
229
Efficiency
206
Cons
Missing Features
129
Limited Features
109
Learning Curve
86
Expensive
82
Chat Functionality
73
Fin by Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.8
Visitor Activity
Average: 8.4
9.3
Mentions
Average: 8.6
9.2
Reporting
Average: 8.5
Seller Details
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,971 Twitter followers
LinkedIn® Page
www.linkedin.com
1,808 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CommBox is an enterprise-grade AI omnichannel customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, di

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 44% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CommBox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    5
    Automation
    4
    Customer Support
    4
    Ease of Use
    4
    Helpful
    4
    Cons
    Complex Platform
    2
    Complexity
    1
    Complex Setup
    1
    Cost
    1
    Delay Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CommBox features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Visitor Activity
    Average: 8.4
    7.5
    Mentions
    Average: 8.6
    8.9
    Reporting
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    CommBox
    Year Founded
    2013
    HQ Location
    Glil-Yam, Hasharon
    LinkedIn® Page
    www.linkedin.com
    112 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CommBox is an enterprise-grade AI omnichannel customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, di

Users
No information available
Industries
No information available
Market Segment
  • 44% Mid-Market
  • 36% Small-Business
CommBox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
5
Automation
4
Customer Support
4
Ease of Use
4
Helpful
4
Cons
Complex Platform
2
Complexity
1
Complex Setup
1
Cost
1
Delay Issues
1
CommBox features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.2
Visitor Activity
Average: 8.4
7.5
Mentions
Average: 8.6
8.9
Reporting
Average: 8.5
Seller Details
Seller
CommBox
Year Founded
2013
HQ Location
Glil-Yam, Hasharon
LinkedIn® Page
www.linkedin.com
112 employees on LinkedIn®
(1,535)4.5 out of 5
12th Easiest To Use in Social Customer Service software
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a customer service tool that offers functionalities such as live chats, ticketing, and customer support automation systems.
    • Users like LiveAgent's user-friendly interface, its ability to bring all support channels together, its ticket management capabilities, and its seamless integration with other tools and social media platforms.
    • Reviewers mentioned issues with LiveAgent's mobile functionality, stability issues when the platform is crowded, difficulties with customization and branding, and challenges with the storage and search options for tickets, documents, and emails.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • LiveAgent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    49
    Features
    40
    Customer Support
    39
    Helpful
    32
    Efficiency
    30
    Cons
    Missing Features
    11
    Lack of Features
    9
    Learning Curve
    9
    Not Intuitive
    9
    Steep Learning Curve
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • LiveAgent features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Visitor Activity
    Average: 8.4
    9.0
    Mentions
    Average: 8.6
    9.0
    Reporting
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    489 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    60 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a customer service tool that offers functionalities such as live chats, ticketing, and customer support automation systems.
  • Users like LiveAgent's user-friendly interface, its ability to bring all support channels together, its ticket management capabilities, and its seamless integration with other tools and social media platforms.
  • Reviewers mentioned issues with LiveAgent's mobile functionality, stability issues when the platform is crowded, difficulties with customization and branding, and challenges with the storage and search options for tickets, documents, and emails.
LiveAgent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
49
Features
40
Customer Support
39
Helpful
32
Efficiency
30
Cons
Missing Features
11
Lack of Features
9
Learning Curve
9
Not Intuitive
9
Steep Learning Curve
8
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
9.2
Visitor Activity
Average: 8.4
9.0
Mentions
Average: 8.6
9.0
Reporting
Average: 8.5
Seller Details
Company Website
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
489 Twitter followers
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®