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Compare Chargebee and Cratejoy 
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At a Glance
Market Segments
Small-Business (74.4% of reviews)
Small-Business (100.0% of reviews)
Entry-Level Pricing
Starting at $0.00
No pricing available
Chargebee
Star Rating
(918)4.4 out of 5
Market Segments
Small-Business (74.4% of reviews)
Entry-Level Pricing
Starting at $0.00
Free Trial is available
Browse all 3 pricing plansCratejoy
Star Rating
(40)4.0 out of 5
Market Segments
Small-Business (100.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CratejoySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Chargebee excels in "Payment Terms" with a score of 8.9, allowing for flexible billing options that cater to various customer needs, while Cratejoy's payment terms are less customizable, leading to some user frustration.
- Reviewers mention that Chargebee's "Billing Automation" feature, rated at 8.7, significantly reduces manual work, whereas Cratejoy's automation capabilities are perceived as less robust, making it harder for users to streamline their billing processes.
- G2 users highlight Chargebee's superior "Revenue Recognition" capabilities, particularly in "Compliance" (8.7) and "Revenue Types" (8.5), which help businesses maintain accurate financial records, while Cratejoy's offerings in this area are seen as lacking depth and flexibility.
- Users on G2 appreciate Chargebee's "Integration" with various ERP and accounting systems, scoring 8.1, which facilitates seamless data flow, whereas Cratejoy's integration options are viewed as limited, causing potential data silos.
- Reviewers say that Chargebee's "Customer Performance" tracking (8.3) provides valuable insights into customer behavior, which is crucial for retention strategies, while Cratejoy's performance metrics are considered less comprehensive, leaving users wanting more detailed analytics.
- Users report that Chargebee's "Plan Changes" feature, rated at 8.6, allows for easy modifications to subscription plans, enhancing user experience, while Cratejoy's plan management is often described as cumbersome, leading to user dissatisfaction.
Pricing
Entry-Level Pricing
Chargebee
Starter
Starting at $0.00
For ambitious companies who want to launch a subscription model and unlock their growth potential.
- Custom domain
- Multi-language support
- Support for multiple tax regions
Cratejoy
No pricing availableFree Trial
Chargebee
Free Trial is available
Cratejoy
Free Trial is available
Ratings
Meets Requirements
8.7
750
7.8
34
Ease of Use
8.6
769
8.0
35
Ease of Setup
8.1
534
8.0
31
Ease of Admin
8.6
506
8.2
31
Quality of Support
8.5
718
8.1
34
Has the product been a good partner in doing business?
8.6
491
8.5
29
Product Direction (% positive)
8.6
736
7.9
34
Features by Category
Billing and Payments
8.7
214
Not enough data
8.9
226
Not enough data
8.7
226
Not enough data
Revenue Recognition
8.1
197
Not enough data
7.9
181
Not enough data
8.2
191
Not enough data
Revenue Optimization
7.1
159
Not enough data
7.4
164
Not enough data
7.7
197
Not enough data
7.9
195
Not enough data
Billing
8.7
410
|
Verified
Not enough data
8.1
349
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
7.7
245
|
Verified
Not enough data
Dunning
8.6
366
|
Verified
Not enough data
7.6
272
|
Verified
Not enough data
7.7
269
|
Verified
Not enough data
Performance
8.2
343
|
Verified
Not enough data
8.3
378
|
Verified
Not enough data
8.5
387
|
Verified
Not enough data
Reporting
7.7
220
|
Verified
Not enough data
7.6
223
|
Verified
Not enough data
7.9
258
|
Verified
Not enough data
Agentic AI - Subscription Billing
6.0
13
Not enough data
6.0
13
Not enough data
6.3
13
Not enough data
6.9
13
Not enough data
Revenue Recognition
8.5
77
Not enough data
8.4
70
Not enough data
7.9
64
Not enough data
8.5
70
Not enough data
8.4
72
Not enough data
Revenue Performance
8.4
68
Not enough data
8.1
63
Not enough data
8.0
68
Not enough data
8.3
80
Not enough data
8.1
70
Not enough data
Revenue Optimization
7.9
65
Not enough data
7.9
64
Not enough data
8.1
66
Not enough data
7.9
60
Not enough data
Integration
7.9
64
Not enough data
7.9
66
Not enough data
7.3
59
Not enough data
8.4
72
Not enough data
Order Management
7.5
183
|
Verified
Not enough data
8.4
232
|
Verified
Not enough data
7.5
191
|
Verified
Not enough data
8.7
247
|
Verified
Not enough data
Products & Plans
8.2
200
|
Verified
Not enough data
7.5
184
|
Verified
Not enough data
8.4
240
|
Verified
Not enough data
7.9
189
|
Verified
Not enough data
Pricing
8.6
238
|
Verified
Not enough data
8.4
237
|
Verified
Not enough data
7.8
205
|
Verified
Not enough data
Revenue Management
8.4
234
|
Verified
Not enough data
7.9
208
|
Verified
Not enough data
8.1
224
|
Verified
Not enough data
8.5
235
|
Verified
Not enough data
Integration
8.7
245
|
Verified
Not enough data
8.1
212
|
Verified
Not enough data
7.7
199
|
Verified
Not enough data
Agentic AI - Subscription Management
6.8
16
Not enough data
6.7
16
Not enough data
7.1
15
Not enough data
6.7
15
Not enough data
6.4
15
Not enough data
Data Management
8.0
55
Not enough data
7.4
55
Not enough data
8.0
57
Not enough data
Analysis
7.9
55
Not enough data
8.0
57
Not enough data
7.6
56
Not enough data
7.6
55
Not enough data
Agentic AI - Subscription Analytics
5.7
7
Not enough data
5.7
7
Not enough data
6.7
7
Not enough data
6.4
7
Not enough data
6.9
7
Not enough data
Usage Metering - Usage-based billing Software
7.4
9
Not enough data
7.5
8
Not enough data
7.1
8
Not enough data
Bill Generation - Usage-based billing Software
6.9
9
Not enough data
8.7
9
Not enough data
8.5
8
Not enough data
Bill Processing - Usage-based billing Software
6.7
9
Not enough data
6.7
9
Not enough data
7.2
9
Not enough data
Integration - Usage-based billing Software
7.5
10
Not enough data
6.5
10
Not enough data
7.4
9
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chargebee and Cratejoy are categorized as Subscription Management
Unique Categories
Chargebee is categorized as Revenue Management, Subscription Billing, Subscription Revenue Management, Subscription Analytics, and Usage-based billing software
Cratejoy has no unique categories
Reviews
Reviewers' Company Size
Chargebee
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Cratejoy
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
31.8%
Information Technology and Services
15.4%
Marketing and Advertising
7.3%
Internet
5.3%
Health, Wellness and Fitness
3.4%
Other
36.9%
Retail
33.3%
Consumer Goods
15.4%
Apparel & Fashion
10.3%
Food & Beverages
7.7%
Health, Wellness and Fitness
5.1%
Other
28.2%
Most Helpful Reviews
Chargebee
Most Helpful Favorable Review
Verified User in Consulting
Creation og companies and subscriptions are easy when it is learned how to do it. Visual it is also nice to look at
Most Helpful Critical Review
Igor L.
Verified User in Online Media
Customer support is painfully slow to resolve issues. Reports generated are inaccurate, and the incompetence of customer support to resolve issues is causing internal setbacks and missed deadlines.
Cratejoy
Most Helpful Favorable Review
Verified User in Health, Wellness and Fitness
The support team and the analytics and insights provided
Most Helpful Critical Review
Verified User in Retail
The fees that you pay are not clearly explained. I ended up missing $2000 in revenue because we signed up for a subscription with Cratejoy that was misrepresented as reducing the fee per transaction. At the time that I signed up in 2019, it was not...
Verified User in Consulting
Creation og companies and subscriptions are easy when it is learned how to do it. Visual it is also nice to look at
Verified User in Health, Wellness and Fitness
The support team and the analytics and insights provided
Igor L.
Verified User in Online Media
Customer support is painfully slow to resolve issues. Reports generated are inaccurate, and the incompetence of customer support to resolve issues is causing internal setbacks and missed deadlines.
Verified User in Retail
The fees that you pay are not clearly explained. I ended up missing $2000 in revenue because we signed up for a subscription with Cratejoy that was misrepresented as reducing the fee per transaction. At the time that I signed up in 2019, it was not...
Alternatives
Discussions
Where is Chargebee based?
2 Comments
AB
Sales and Customer Success is US-based. Implementation, Tech Support, and Service is based in India. Read more
Is Chargebee safe?
2 Comments
KD
(TL;DR yes). Not sure what would be considered unsafe, but it is a very reputable brand from our experience. We've been using them for over a year and...Read more
Why should I use Chargebee instead of building my own billing system?
2 Comments
HP
Building your own billing system is capital and labor-intensive. You need to spend a minimum of $300k just to set it up, and any additional features as you...Read more
Cratejoy has no discussions with answers
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