metricool Reviews & Product Details

Thanks so much for the five stars! We really appreciate you taking the time to rate your experience. If there's ever anything we can help you with or anything you'd like to explore in Metricool, we're here for you.

Thanks for sharing such a detailed review. It’s great to hear that Metricool helps you streamline your posting across platforms and that the analytics and setup experience support your daily work.

About the disconnections, we know how frustrating they can be. These are triggered by the social networks themselves when permissions expire or are revoked for security reasons. While this isn’t something Metricool can prevent, users can reduce how often it happens by following the steps in our article on Best practices to minimize disconnections on social networks. If you’re still running into frequent issues, feel free to reach out to us through the chat so we can look into your case together.

Thanks again for trusting Metricool to manage multiple accounts in one place. Your feedback really helps us keep improving.

We understand how frustrating it can be to forget to cancel a renewal on time, and we’re sorry for the inconvenience this caused. However, managing the subscription is the user’s responsibility. All users have 24/7 access to their account settings to review, modify, or cancel their plan at any time. Metricool’s automatic renewal system is designed to ensure uninterrupted service, and all details about how subscriptions work are clearly explained in our Terms and Conditions and Help Center, both publicly available.

Regarding your comment about connecting Instagram accounts, it’s not necessary to disconnect and reconnect profiles —in fact, we don’t recommend doing so. Metricool is structured by “brands,” and each brand allows you to connect one profile per social network. This means that with any premium plan, you can connect as many Instagram accounts as the number of brands included in your plan—one per brand—without any need to disconnect existing ones.

We understand your disappointment and regret that your experience didn’t meet expectations. While Metricool only provides the service and cannot take responsibility for monitoring individual usage or managing cancellations, our support team is always available via chat to clarify any doubts and ensure you have the information you need.

Thanks so much for sharing your experience! We love hearing that Metricool makes your planning easier and that the best times feature is helping you post more confidently.

We understand your point about having a combined calendar view and have shared your feedback with our team. It’s always exciting to hear insights from our first Metricool experiences. Feedback like yours helps us keep improving the experience for all Metricoolers.Thanks again for trusting us with your content strategy!

Thanks for sharing such a thoughtful review. We’re glad to hear Metricool makes your planning faster and that the calendar view and reports help you work more efficiently with your clients. The free plan does have its limits, but if you ever feel curious, you might want to give Premium a try—it could be a good fit for managing multiple clients. Great to know you’re finding value in using Metricool almost every day!

Thanks so much for your detailed review! We’re glad to hear Metricool gives you the coverage, reporting, and client management you need and that our support team has been helpful along the way.

About approval emails:

- If reviewers have a Metricool account, the creator of the post can choose to disable email notifications when setting up approvals. In that case, reviewers won’t get one email per post—instead, they’ll see a notification icon in their “My tasks” section inside Metricool.

- If reviewers don’t have a Metricool account, the system always sends an individual email for each post pending approval.

Your feedback is super valuable, and we’ll keep working on making the approval process even smoother.

Thanks for choosing Metricool, we’re proud to be part of your workflow.

Thanks so much for your wonderful review! We’re so happy to hear that Metricool helps you stay organized and confident with your content. It means a lot to know you find it intuitive, reliable, and a true all-in-one partner for your work.

We really appreciate your feedback about the stock videos and have shared it with the team. Thanks for trusting Metricool to keep your social media running smoothly!

We're truly sorry to hear about your experience and understand how disappointing and frustrating this situation must have felt.

We’d like to share that, similar to most subscription-based platforms, Metricool follows a model where the terms and conditions — accepted at the time of subscribing — explain how the subscription works, including auto-renewals and billing policies. These terms are in place to ensure consistency for everyone.

It’s also worth mentioning that while we provide access to the service and its full features, we don’t monitor individual account activity or usage. This means the subscription remains active and available, even if there hasn’t been recent login activity, unless the user decides to cancel it from their account settings.

From our support team, we always aim to guide users so they can complete the cancellation process on their side and apply refunds when the conditions are met. Unfortunately, this was not the case here. That said, we were able to show some flexibility by refunding the add-on, as it’s a more recent option added to the plan.

While this doesn’t change what happened, we’re genuinely sorry that the experience didn’t meet your expectations and left you feeling dismissed. Your feedback is very important to us, and we’ll make sure to share it with the team so we can keep improving how we communicate and support our metricoolers.

If you have any additional concerns or would like to discuss this further, please don’t hesitate to reach out

Thanks for sharing your thoughtful review. We’re glad to hear that Metricool helps you manage multiple social networks for your customers without the hassle of building your own connectors. Your feedback on the API and documentation is very valuable, our team is constantly working on improving and optimizing both the platform and the resources we provide.

Thanks a lot for your thoughtful review! We’re glad to hear Metricool is helping you centralize your social media and ad management, it’s exactly what we aim for.

We understand your point about dashboards feeling dense. Just so you know, you can edit report templates to adjust slides, choose what to include, and even customize colors. And if you’re looking for more flexibility, our Looker Studio connector allows you to build fully personalized reports tailored to your needs.

We appreciate your feedback—it helps us keep improving!