I like how Automate is simple to setup and migrate but also how simple it is to develop automation with it. You can use the built in features/steps but you can also call your own custom stuff (eg. sql jobs, powershell/bat scripts, APIs) and make it integrate seamlessly with your Automate task you are building.

Training portal and help is pretty good. The ability to edit the task file in your editor of choice is pretty powerfull as well and comes in handy for tedious stuff. Haven't had any issues whatsoever! Review collected by and hosted on G2.com.

I wish there was a visual way to build tasks. Like a flow chart that you can build and within each flowchart item, the actual steps are there. The bigger the task is, the more cumbersome it is to read through in Automate Task builder. Outside of comments, there isn't a good way to put in documentation or notes with each step. Review collected by and hosted on G2.com.

I’ve been using Automate for a while now and it’s quickly become one of those “how did I live without this?” tools. It’s super intuitive, you don’t need to be a tech wizard to set up workflows, and it actually delivers on its promise to save time. I’ve used it to handle everything from repetitive email tasks to scheduling triggers, and it just works without fuss. The interface feels clean and modern, and I appreciate that it doesn’t bombard me with unnecessary features. It’s not flashy, but that’s what makes it great; it quietly runs in the background making life easier. If your day involves juggling lots of small tasks, Automate is worth checking out. Review collected by and hosted on G2.com.

Sometimes the setup process can feel a bit clunky, especially when trying to connect different apps because it doesn’t always play nice right away. A few times I’ve had automations randomly stop working for no clear reason, which can be frustrating when you’re relying on them. The support articles help, but I wish the troubleshooting was a little more beginner friendly. Still, once things are running, it’s super convenient. It just takes a little patience to get everything dialed in. Review collected by and hosted on G2.com.

It has lot of amazing features but I like the most is it helping us to streamline repetitive task without writing the code as it drag and drop interface with lot of built in action make it simple to create workflow quickly and saves our lot of time and the automate recorder feature is just amazing as they record user activities like mouse click and keystrokes that is helping us to building the accurate automation. It support both ui and api level automation along with that Its credential vault and audit logs ensure workflows are secure and well-tracked. With built-in triggers and error handling, tasks run smoothly even if something goes wrong. Review collected by and hosted on G2.com.

It's a well design and secure platform nothing to dislike with using this software. Review collected by and hosted on G2.com.

Automate makes it easy to create scheduled jobs that can pull data from disparate systems. It can do basic programming for you without much understanding of code but also can be used more advanced coding skills to more in depth programming.

Customer service is excellent and they will always try to assist in whatever goal you are working towards. Review collected by and hosted on G2.com.

When you query a data source it creates a data set in the job. I would like to be able to create multiple datasets from different sources and being to query against both data sets in the system. Instead I need to loop through the first data set and query the second source to get all the information. Review collected by and hosted on G2.com.

I haven't found a process I couldn't improve. It has the ability to run scripts, so if I do not have an automate action to use, I can just implement a script. I appreciate that I can standardize my processes through workflow, so my people do not have to look up the details....the workflow can handle it. Review collected by and hosted on G2.com.

I wish the Microsoft functionality was expanded to Word and PowerPoint. I have a lot of reports and mail merges....That we execute and I had to write scripts. It is easier for my staff to understand the automate actions, versus scripts. Review collected by and hosted on G2.com.

-The interface and ease of use instructions and help documentation is the best and easier to understand comparing with any other RPA team. Review collected by and hosted on G2.com.

- Some of the modules in Automate like FTP doesn't get security updates which are essential for developers to keep using these features in older versions of Automate.

- Ignoring backward compatibility of the product when AUtoamte vendor developed new versions, this force us to stuck in the sane version and not able to upgrade without significant man hours.

- Even after paying for product and support for older versions, the only support we get is customer support answering and suggesting us to follow work arounds, as this is not significant enough for their dev team to provide a fix on investigate for.

- Inconsistency of auto login between versions of windows always puzzled us. Review collected by and hosted on G2.com.

I also like the ease of usage of the drag and drop interface of Automate Robotic Process Automation. It enabled us to develop elaborate workflows that are much easier even to our non technical employees. As an example, in a matter of seconds, we could extract data out of the legacy systems, without any coding. Another huge plus on our part is its ability to handle errors. Our bots could now graciously handle an undesirable pop up or slowness of systems. This implies less manual operation and this is excellent. Review collected by and hosted on G2.com.

The first thing that can be improved is the steep learning curve of more advanced functionality. Some time is required to learn all the complex settings. In some cases, it can be also a bit difficult to fix difficult problems. Good documentation but the debugger would use a bit of interaction. Small organizations that need to expand rapidly in terms of prices, may also meet some form of a challenge. Review collected by and hosted on G2.com.

What I personally like about Automate is that, despite being basically a drag-and-drop graphical program in which you write automation flows, somehow, it is extremely developer-friendly, non-developer-friendly, as well. It means that any person within my team will be able to create a new bot and release it within a jiffy without possessing much expertise in coding. In addition, the library of actions (ready-made modules) is very voluminous and it will be possible to reduce the problem of automation of complex Excel report generation or data search on web pages to the process of assemblies of those that are. The fact that it does not need monitoring of activities to carry out the duties and activities that have been assigned on time is also an added advantage. Review collected by and hosted on G2.com.

I will be honest and say that the only thing that I dislike about it is that even though simple automation is easy to do, a little more complex and unique application integrations do still require some learning process to be posed to blend well. Tracing complex workflows can be more taxing than many may expect especially when the unexpected pop-ups or web dynamic elements are involved. Review collected by and hosted on G2.com.

I like that I can build bots just by dragging and dropping blocks, no need to write long code. It also records my clicks and typing, which helps me repeat tasks fast. It works with both screens and APIs, so I can do many things easily. Review collected by and hosted on G2.com.

Sometimes, when the task gets very big, it looks messy and hard to read. I wish it showed steps like a picture or flowchart so it's easier to understand. Review collected by and hosted on G2.com.

It is easy to learn and begin to use. However with the later updates, it becomes increasingly more difficult to use because you have to work around issues with the web browser actions. Review collected by and hosted on G2.com.

I do not like that it does not have a cloud hosting option. It would be fantastic to give people that option if they were to want that. Also, cloud hosting makes it really easy to test out all the features. Having self-service trials on a cloud hosted version would be a lot easier for people to try it out and see how it works.

The big thing lately for us is that Automate is constantly breaking current functionality when it comes to the web browser actions. If you are not using these, you will likely love the product.. But web browser actions doing what you tell them to do is critical for our business use case

Support seemed great at first, but that was due to working with some bad vendors in the past. Now that I have taken a deep dive into support, I've learned that the customer facing support team is fantastic, but nothing seems to happen once things get escalated in terms of the bugs I'm finding. They'll make a hotfix that fixes the one singular issue that I point out, however it may or may not make it into the next release. At one point they made a hotfix and said that it was just for our company's use with the way we use Automate, even though this was in fact was a change they made that broke existing functionality of the web browser actions..

I've also accidentally been tagged in email threads for similar escalated support issues with other companies by senior staff.

Again, first line support has been great, but once a ticket gets escalated and deep in the weeds, there's not been much help other than hotfixes that do not resolve the root issue of releasing changes without properly testing that they do not break existing functionality.

Because of these issues, we have attempted to upgrade from 11.6 to 11.7 (which horribly failed and 11.7 subsequently got pulled and re-released). Then we were testing 22.1 which also got re-released as 22.1.1. Initially we could not upgrade to 22.1.1, but after rebuilding one of our big processes entirely, we were able to get it to work with 22.1.1 and work around the issues that this update has with performance on the execution server.

23.1 was a dumpster fire of broken web browser actions that I very quickly identified bugs on using public-facing websites. 24.1 fixed a few of those, but left some bugs still standing, and broke some new things with web browser actions.

In short, I've been working with Autoamte on escalated tickets for a couple years now. Half of our environment is on 22.1.1 and the other half is on 11.6 Review collected by and hosted on G2.com.