The G2 on AlertOps

AlertOps Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the effective alert management of AlertOps, enhancing quick responses and team collaboration during IT incidents. (32 mentions)

Users find AlertOps to be easy to use, allowing quick implementation and custom alerts with minimal training. (26 mentions)

Users appreciate the excellent customer support of AlertOps, noting quick responses and helpful assistance during setup. (20 mentions)

Users highlight the easy setup of AlertOps, appreciating the personalized support and seamless onboarding process. (18 mentions)

Users appreciate the efficient alerting system of AlertOps, benefiting from custom alerts and excellent support. (14 mentions)

Users value the easy integrations of AlertOps, enhancing their incident management and overall team efficiency. (14 mentions)

Users face scheduling issues that can complicate managing multiple shifts and tracking team availability effectively. (7 mentions)

Users find the complex setup of AlertOps challenging, requiring significant time and effort to understand workflows and configurations. (6 mentions)

Users experience notification issues with AlertOps, including late alerts and spammy notifications during high activity. (6 mentions)

Users find the initial setup and complex interface of AlertOps challenging, requiring extensive research for full functionality. (3 mentions)

Users find the difficult setup process challenging, often requiring support and improved documentation for assistance. (3 mentions)

Users find the integration difficulty with AlertOps challenging due to poor UX and limited filtering options. (3 mentions)

Users find the configuration interface confusing, though the support team helps navigate it effectively. (2 mentions)

Top Pros or Advantages of AlertOps

1. Alert Management

Users value the effective alert management of AlertOps, enhancing quick responses and team collaboration during IT incidents.

See 32 mentions

See Related User Reviews

Cameron L.

Small-Business (50 or fewer emp.)

5.0/5

"Alert Ops was really easy to use and very user friendly"

What do you like about AlertOps?

How user friendly it was and offered a lot with custom alerts.

Manuel D.

Small-Business (50 or fewer emp.)

5.0/5

"Perfect service"

What do you like about AlertOps?

The best service alert, the best Support.

2. Ease of Use

Users find AlertOps to be easy to use, allowing quick implementation and custom alerts with minimal training.

See 26 mentions

See Related User Reviews

Cameron L.

Small-Business (50 or fewer emp.)

5.0/5

"Alert Ops was really easy to use and very user friendly"

What do you like about AlertOps?

How user friendly it was and offered a lot with custom alerts.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy to Use"

What do you like about AlertOps?

Schedules are easy to adjust. It integrates well with ConnectWise.

3. Customer Support

Users appreciate the excellent customer support of AlertOps, noting quick responses and helpful assistance during setup.

See 20 mentions

See Related User Reviews

Luis C.

Small-Business (50 or fewer emp.)

4.0/5

"Good program but needs improvement on filtering"

What do you like about AlertOps?

It works well, we haven't had any issues from the system itself. If you can get it to route properly it will be consistent. Customer Support has good

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Better than Pager Duty"

What do you like about AlertOps?

The team is responsive and helps get you setup quickly. Does exactly what we needed

4. Easy Setup

Users highlight the easy setup of AlertOps, appreciating the personalized support and seamless onboarding process.

See 18 mentions

See Related User Reviews

Hunter P.

Mid-Market (51-1000 emp.)

4.5/5

"Review of Alert Ops while using it On-Call"

What do you like about AlertOps?

AlertOps is a great tool for handling IT issues. It helps teams respond quickly when something goes wrong. It connects well with other tools, so you w

dturge T.

Mid-Market (51-1000 emp.)

5.0/5

"Wonderful assistance a service"

What do you like about AlertOps?

The expert in charge of the account of the company I work for has given an outstanding assistance in setting up Escalation policies, workflows and ove

5. Alerting System

Users appreciate the efficient alerting system of AlertOps, benefiting from custom alerts and excellent support.

See 14 mentions

See Related User Reviews

Cameron L.

Small-Business (50 or fewer emp.)

5.0/5

"Alert Ops was really easy to use and very user friendly"

What do you like about AlertOps?

How user friendly it was and offered a lot with custom alerts.

Manuel D.

Small-Business (50 or fewer emp.)

5.0/5

"Perfect service"

What do you like about AlertOps?

The best service alert, the best Support.

6. Integrations

Users value the easy integrations of AlertOps, enhancing their incident management and overall team efficiency.

See 14 mentions

See Related User Reviews

Hunter P.

Mid-Market (51-1000 emp.)

4.5/5

"Review of Alert Ops while using it On-Call"

What do you like about AlertOps?

AlertOps is a great tool for handling IT issues. It helps teams respond quickly when something goes wrong. It connects well with other tools, so you w

Jordan H.

Small-Business (50 or fewer emp.)

4.5/5

"A robust system for emergency contact"

What do you like about AlertOps?

The base integrations are more than enough to get an effective user-based alert system in place. The automatic escalations are great for ensuring no a

Top Cons or Disadvantages of AlertOps

1. Scheduling Issues

Users face scheduling issues that can complicate managing multiple shifts and tracking team availability effectively.

See 7 mentions

See Related User Reviews

Jason R.

Small-Business (50 or fewer emp.)

5.0/5

"Simplify on-call notifications with AlertOps"

What do you dislike about AlertOps?

It took me a few tries to get scheduling set up the way I wanted, but the schedule templates are a big help

Cory W.

Small-Business (50 or fewer emp.)

5.0/5

"Great app, even better support"

What do you dislike about AlertOps?

My only complaint would be having to do multiple schedules for our different shifts, but that would just be a nitpick at best.

2. Complex Setup

Users find the complex setup of AlertOps challenging, requiring significant time and effort to understand workflows and configurations.

See 6 mentions

See Related User Reviews

Sharad D.

Mid-Market (51-1000 emp.)

5.0/5

"Perfect Support Notification System"

What do you dislike about AlertOps?

Limited outbound integrations Little complicated to setup outbound integrations initially

Jordan H.

Small-Business (50 or fewer emp.)

4.5/5

"A robust system for emergency contact"

What do you dislike about AlertOps?

The automatic schedule rotation was more convoluted than I would have liked to set up and configure. I think some streamlined documentation and some p

3. Notification Issues

Users experience notification issues with AlertOps, including late alerts and spammy notifications during high activity.

See 6 mentions

See Related User Reviews

Matt W.

Small-Business (50 or fewer emp.)

5.0/5

"Useful to keep track of important events"

What do you dislike about AlertOps?

Can sometimes be spammy when many notifications happen at the same time.

Cameron L.

Small-Business (50 or fewer emp.)

5.0/5

"Alert Ops was really easy to use and very user friendly"

What do you dislike about AlertOps?

Getting woken up late at night, also if I assign myself an alert and another pops through with the same messaged it should not alert me merge into the

4. Complexity

Users find the initial setup and complex interface of AlertOps challenging, requiring extensive research for full functionality.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Excellent Overall Solution"

What do you dislike about AlertOps?

Not so much a downside but the platform provides a significantly increased leve; of functionality that will require a significant amount of research t

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Director"

What do you dislike about AlertOps?

Sometimes the interface is a bit complex.

5. Difficult Setup

Users find the difficult setup process challenging, often requiring support and improved documentation for assistance.

See 3 mentions

See Related User Reviews

Jordan H.

Small-Business (50 or fewer emp.)

4.5/5

"A robust system for emergency contact"

What do you dislike about AlertOps?

The automatic schedule rotation was more convoluted than I would have liked to set up and configure. I think some streamlined documentation and some p

Chris R.

Small-Business (50 or fewer emp.)

5.0/5

"Do on-call/standby the right way"

What do you dislike about AlertOps?

The setup was a bit challenging and we did have to work with support. But the amount of customiztion they give you is great.

6. Integration Difficulty

Users find the integration difficulty with AlertOps challenging due to poor UX and limited filtering options.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Capable with some rough edges"

What do you dislike about AlertOps?

The UX is a little rough, and some features are not well explained. For instance, when creating a new integration, the source field will change the na

Brandon B.

Small-Business (50 or fewer emp.)

5.0/5

"AlertOps has improved the efficiency of our after hours outage response"

What do you dislike about AlertOps?

Some changes, particularly those related to API integrations are a little difficult to make without assistance from support. That's not unusual thoug

7. Confusion

Users find the configuration interface confusing, though the support team helps navigate it effectively.

See 2 mentions

See Related User Reviews

Jean-Christophe P.

Small-Business (50 or fewer emp.)

5.0/5

"AlertOps: An Exceptional and High-Quality Solution"

What do you dislike about AlertOps?

The menu are a big confusing at first look but are very easy to use when you learn to use it.

Jacob H.

Enterprise (> 1000 emp.)

4.5/5

"Set it and forget it!"

What do you dislike about AlertOps?

It's not that big of a gripe, because we were able to figure it out, but the escalation settings can be a little confusing. I think this is because ou

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Jason R.

VP of Services

Small-Business (50 or fewer emp.)

5/2/2025

"Simplify on-call notifications with AlertOps"

5/5

What do you like best about AlertOps?

The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

It took me a few tries to get scheduling set up the way I wanted, but the schedule templates are a big help Review collected by and hosted on G2.com.

What problems is AlertOps solving and how is that benefiting you?

We were using a different product and needed to upgrade due to the number of alerts we were receiving. The competitor's next level subscription was very expensive compared to AlertOps, and offered less flexibility with schedules. The direct integration with ConnectWise was a big plus for us. Getting things configured was a little time-consuming, but now that it is configured, using it is very simple. Review collected by and hosted on G2.com.

Verified User in Farming

Small-Business (50 or fewer emp.)

4/4/2025

"Have had nothing but great experiences with AlertOps"

4.5/5

What do you like best about AlertOps?

Ease of setup and a strong implementation team made this an excellent experience off the get go. The auto rotating on call schedules made on call a breeze. The reports made it very clear if someone wasn't meeting expectations of their on call time. Also, how versitile is it. You can use this with just a standable phone system, or integrate it directly into your ticket system. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

Add and removing people sometimes could be a bit daunting. The calender live updates itself and if you lose track of what you were doing, it could end a negitive result with the team. Review collected by and hosted on G2.com.

What problems is AlertOps solving and how is that benefiting you?

AlertOp's was set up tied into our ticket system, so when a particular system notification hit our IT Inbox, AlertOps would send out alert notification to everyone that needed them. It was used for live routing for our after calls. And we also used it as an off platform backup notification voicemail that alerted our cyber team that a cyber event was going on and we couldn't trust the internal phone system, or teams platforms. Review collected by and hosted on G2.com.

Verified User in Industrial Automation

Small-Business (50 or fewer emp.)

5/4/2022

"AlertOps has been a great solution to our On-Call alarm management and routing."

5/5

What do you like best about AlertOps?

The flexibility that comes with live call routing, as well as the escalation policies for ensuring that an Alert is taken care of. These features have eliminated the wrong person being notified and have made the alert management process mush smoother than in the past. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

A minor negative is the scheduling feature, it could be better for our specific application. It does everything it needs to do, but requires a few extra steps to accomplish our specific need.

Overall effective and would likely be preferred for most standard use cases. Review collected by and hosted on G2.com.

What problems is AlertOps solving and how is that benefiting you?

We have had numerous problems with answering services through the years. We have had consistent problems with them relaying messages in a timely manner, as well as getting a hold of the correct person. Live call routing has eliminated this problem, and the on-call technicians really like being able to actually speak to the person that is calling in. We have found that a lot of information was not relayed when using a traditional answering service, our technicians are very happy with AlertOps. Review collected by and hosted on G2.com.

dturge T.

Major Incident Manager / Problem Management process Specialist

Mid-Market (51-1000 emp.)

2/26/2025

"Wonderful assistance a service"

5/5

What do you like best about AlertOps?

The expert in charge of the account of the company I work for has given an outstanding assistance in setting up Escalation policies, workflows and overall explanation of how the system works.

He has knowledge above and beyond and has a natural talent to translate it and make clear for new users.

The number of features offered is wonderful and the ease of use of the system is great.

The assistance group for questions on the website of AlertOps, answered quickly and resolved the issue as quickly as it was reported, the follow up service was amazing and personalized. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

So far I have only experienced upside to using AlertOps in my daily work routine. Review collected by and hosted on G2.com.

Justin C.

Systems Administrator

Mid-Market (51-1000 emp.)

1/20/2025

"Excellent Tool with an Excellent team!"

5/5

What do you like best about AlertOps?

We spent the better part of Q3 last year auditioning Schedule/Alerting tools for one of our IT Teams. After Finding AlertOps I stopped looking, its affordable, there team is incredibly helpful and patient in the set up process and implementation, and since getting things fully set up and running we have had 0 issues!

Can't recommend them enough! Excellent Deployment experience. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

We have had 0 actual issues operating or running on the AlertOps Platform, Sometimes there is a delay in the webcal feed funneling to Outlook Calendar...but I Suspect that's probably a Microsoft issue. Review collected by and hosted on G2.com.

Laura S.

Customer Care Manager

Mid-Market (51-1000 emp.)

11/14/2024

"Excellent!!"

5/5

What do you like best about AlertOps?

This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

I have not found 1 single dislike with AlertOps They have been with us the whole was as we onboarded Review collected by and hosted on G2.com.

Gabe S.

Director of Customer Care

Small-Business (50 or fewer emp.)

1/16/2025

"AlertOps is excellent"

5/5

What do you like best about AlertOps?

We needed a system to send alerts from Meraki, Auvik, UpTime Robot, and generic email notifications to ConnectWise Manage as tickets. AlertOps was the only system that could handle this and I've been very satisfied with their platform and support. They helped us with the setup and even came up with a solution for a special need of ours. Highly recommended. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

There are some limitations in the UI and some functionality is not always intuitive, but their documentation is very thorough and their support is very responsive and helpful. Review collected by and hosted on G2.com.

Erc H.

IT Manager

Small-Business (50 or fewer emp.)

12/16/2024

"Does Exactly What is Needed"

5/5

What do you like best about AlertOps?

It is easy to configure

Multiple team setup

Can route calls through a team instead of an individual

Customer Support is easy to get ahold of and work with

It is easy to integrate with all of our systems

Used daily for server monitoring

Support Team helped us with the setup of the system making it easy to implement Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

The phone app could use some improvements to make it easy to see who is on call for each team Review collected by and hosted on G2.com.

Daniel H.

Director of Managed Services

Mid-Market (51-1000 emp.)

11/26/2024

"Great product and great team!"

5/5

What do you like best about AlertOps?

From start to finish, we worked with a great team that was there to help us through our transition. Top-notch customer support! The tool will be a success for our team. It's easy to use and gives us more insight. It was super easy to set up with the help of the AlertOps team! The integration with our tools was simple. Our management team uses this daily and hopes to get our engineers up to speed so that they can use the functionality! Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

Nothing at the moment. We are using it daily so time will tell, but we are happy right now with the product! Review collected by and hosted on G2.com.