It’s a step up for our Service Desk teams and engineers that use Amazon connect, to have the transcribed summary notes transferred into the service now ticketing system. The addition of engineer skills and multiple cues and transfer options is helpful. Review collected by and hosted on G2.com.

Initial learning curve takes a fair amount of tweaking, but it does appear that there are options and support needed for the functionality desired. Review collected by and hosted on G2.com.

its a Tools that let you see current performance, Because it's cloud‑based, we don’t need to invest in servers, telephony hardware, maintenance and its very cost saving Review collected by and hosted on G2.com.

For basic use things are OK and you can use easily, but as soon as you want to do somthing brefily you need good technical AWS skills and there support team is not much frindly first time Review collected by and hosted on G2.com.

I like that Amazon Connect is very easy to set up and scale based on business needs. The cloud-based approach means we don’t have to worry about heavy infrastructure, and the integration with other AWS services makes it powerful and customizable. The reporting and analytics features also help track performance and improve customer experience. Review collected by and hosted on G2.com.

Sometimes the initial configuration and customization can feel a bit complex, especially for teams new to AWS. Review collected by and hosted on G2.com.

Everything is captured and transcript is readily available. Review collected by and hosted on G2.com.

retrieving information can be a bit manual. Review collected by and hosted on G2.com.

The design of Amazon Connect is simple and easy to modify the contact flows. Along with bringing onboard new users the setup is relatively easy. Integrations with different CRM are also easy and simple to support. Review collected by and hosted on G2.com.

There needs to be a feature to complete certain actions on mass, such as creating queues, predefined attributes etc. These should be able to digest a csv and create in mass instead of having to force us to create them manually one at a time. Review collected by and hosted on G2.com.

Amazon connect which helps in customer business services to run seamless Review collected by and hosted on G2.com.

limited features, complex integrations, and potential cost unpredictability Review collected by and hosted on G2.com.

It is easy to use and implement with a bundle of features and security and could easily be plugged in with other AWS services Review collected by and hosted on G2.com.

It would be great if a free tier account is provided for developers or a free of cost call simulation ability. Review collected by and hosted on G2.com.

Amazon Connect is easy to use with lots of tabs to choose from to easily navigate what you need. It has significantly made working more organized and easier to monitor. This platformed allow me to manage tasks efficiently and totally relate with the saying" what gets measured gets managed". Review collected by and hosted on G2.com.

There are times when the sign in would require you to repeated do the process. This added step can take precious time when logins should be straightforward. Review collected by and hosted on G2.com.

Ability to integrate with different systems, easiness of such implementations and everyday use. Review collected by and hosted on G2.com.

Reporting is something that can be worked on and improved. Review collected by and hosted on G2.com.

i like that it's pretty simple to use. i think anyone, even someone that's not good with technology could still use this pretty easily. once my company gave me this system to use, i caught on to it pretty quickly and had no issues using it. I have not used this with any of the other companies that i have worked for, which is a surprise to me because this is so much easier than other systems that i have used in the past. Review collected by and hosted on G2.com.

i havent found anything that i dislike about it just yet, everything seems to be pretty good so far. One thing is I am not sure if it is my internet or if it is the system it self, because i had this issue in the office as well. but sometimes my amazon connect will disconnect from my connect and sell for some reason, which can be pretty frustrating. i am assuming that it has some thing to do with the internet instead of the service but either way it is not really a big deal to me at all especially since it does not happen very often. Review collected by and hosted on G2.com.