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Blackthorn Events Reviews & Product Details - Page 4

Blackthorn Events Product Details

Blackthorn is a comprehensive event management solution designed specifically for organizations utilizing Salesforce® CRM. This innovative software enables teams to leverage their existing data to create, promote, and manage events seamlessly within the Salesforce environment. By eliminating the need for complex integrations, Blackthorn simplifies the event planning process, allowing users to focus on engagement and success metrics. Targeted primarily at businesses and educational institutions, Blackthorn caters to a diverse audience that includes event planners, marketing teams, and administrators. Its versatility makes it suitable for various types of events, ranging from one-off webinars to large-scale annual conferences. The platform’s user-friendly interface and native integration with Salesforce ensure that users can easily navigate the event creation process, manage registrations, and track performance metrics without needing extensive technical expertise. Key features of Blackthorn include secure payment processing, SMS messaging, and real-time analytics, which enhance attendee engagement and provide valuable insights into event performance. The software supports a wide range of event types, including free and paid events, and offers customization options such as CSS styling for branding purposes. Users can also manage sponsors, create auto-generated landing pages, and utilize mass email campaigns to promote their events effectively. The mobile capabilities of Blackthorn further streamline the event management process. Organizers can utilize a dedicated check-in app to efficiently manage attendee arrivals, complete with QR code scanning and badge printing functionalities. Additionally, the platform supports various payment methods, including credit cards, ACH, and invoicing, making it easy for attendees to register and pay for events. The robust reporting features, including over 40 pre-built event reports and dashboards, allow users to measure return on investment (ROI) and gain insights into attendee behavior. Recognized for its excellence, Blackthorn has received multiple awards, including the Salesforce.org ISV Partner of the Year for Education in both EMEA and AMER regions. This recognition underscores the platform's commitment to delivering high-quality event management solutions tailored to the unique needs of its users. With its extensive features and seamless integration within Salesforce, Blackthorn stands out as a powerful tool for organizations looking to enhance their event planning and execution processes.

Product Website

Seller

Blackthorn.io

Discussions

Blackthorn Events Community

Languages Supported

Danish, German, English, Finnish, French, Haitian, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Chinese (Simplified), Chinese (Traditional)

Product Description

Elevate the attendee experience with our events customer portal.

Overview by

Chris Federspiel (CEO @ Blackthorn.io)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Blackthorn Events Integrations

(7)

Verified by Blackthorn Events

Blackthorn Events Media

Blackthorn Events Demo - The Salesforce-Native Events App You've Been Waiting For

Welcome to the most beautiful and powerful events platform for Salesforce

Blackthorn Events Demo - Connect Webinars & Registrants to Salesforce

Connect your webinars and registrants to Salesforce easily and take advantage of the platform's robust reporting

Blackthorn Events Demo - Connect Your Campus

Join Higher Education customers like University of Texas, University of Arizona, Carnegie Mellon, and more by using Blackthorn Events to connect your campus

Blackthorn Events Demo - Payments and Billing

Take payments and manage billing using our Blackthorn Payments app (included with Blackthorn Events)

Prove your return on the investment in your events through our easy, out-of-the-box reporting

Blackthorn Events Demo - Don't Take It From Us

Don't take it from us...take it from the 120+ customers who have given us the honor of being the highest-rated events app on Salesforce!

This video is a fresh take on what’s always been true: Blackthorn brings event planning, payments, and messaging right into Salesforce—so you don’t have to rely on disconnected tools. Same focus. Clearer message.

Official Downloads

(1)

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Adam D.

Small-Business (50 or fewer emp.)

3/4/2024

"Extremely Intuitive and Easy to Implement"

5/5

What do you like best about Blackthorn Events?

The app is extremely intuitive and easy to use. Our staff has no issues building events thanks to the events builder. The email sender has been fantastic and allows us to send reminders and post-event surveys extremely easily.

The ability to modify the data dictionary has been great as well.

Their support is also very responsive and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

There are a lot of things you need to remember to do before publishing events, which leads to some confusion among our staff that don't create many events. Review collected by and hosted on G2.com.

What problems is Blackthorn Events solving and how is that benefiting you?

Blackthorn integrates into our Salesforce instance and allows us to create additional automation off of the attendee status of events that stakeholders/program participants paticipate in. Having an easy to search events calendar on our experience site for our program participants has made some of our events more attended. Review collected by and hosted on G2.com.

Response from Katie Campbell of Blackthorn Events

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Hi Adam, thank you for your glowing review! We are working on making the app even more intuitive, especially for those infrequent users you mentioned. I'd love to hear more detail if you have time to reach out: katie.campbell@blackthorn.io (Director of Product)

Anas A.

Small-Business (50 or fewer emp.)

2/5/2024

"Event organizer with tools that you should take into account for your future planning."

4/5

What do you like best about Blackthorn Events?

The tools provided for event planning are very good, the interface from the beginning is easy to use, the tools are very powerful and allow you to run events in an orderly manner, the organization for communication with attendees participating in the organized events is also excellent, the reports provided and the analysis of each event managed with the platform are complete, it does its job very well. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

It is an expensive program with a technical support that does not provide quick solutions, I think they should focus on providing better solutions to the failures in their next updates. Review collected by and hosted on G2.com.

Response from Chris Federspiel of Blackthorn Events

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Thank you for your review Anas. For the technical support, we have big changes we're making now. We're rolling out dedicated-account team members, emergency phone support, and have started daily office hours for how-to. Email me and I'll get you more info? chris@blackthorn.io

Cori S.

Enterprise (> 1000 emp.)

1/16/2024

"Manage all the events you need to organize for your company from the comfort of this platform."

4.5/5

What do you like best about Blackthorn Events?

It is my favorite event management tool, the panel is very intuitive and can be navigated easily and safely, from the control panel I can manage the entire workflow and even provide support to all employees of our academy. It is perfect for planning events, from the platform I can manage email invitations for example to the departments of our organization. The setup was very fast. I like the customization I have within the platform, I have access to many filters, visibility controls and ability to manage tickets and alerts. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

The management for email campaigns leaves much to be desired, the support team lacks personalization when it comes to solving problems, poor calendar option, poor integrations. Many functions that fail or get stuck, some automatic options such as email do not work properly. Review collected by and hosted on G2.com.

What problems is Blackthorn Events solving and how is that benefiting you?

We started using the service because we can manage events directly from Salesforce, we are a faculty that holds many conferences, technology events, events for students and with this tool we have access to the creation of credentials for these events, manual processes are a thing of the past thanks to the use of this event management tool, with the integration with Zoom we can even make online events where our participants can view and interact with the presentations that we expose. Review collected by and hosted on G2.com.

Response from Katie Campbell of Blackthorn Events

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Thanks, Cori! I'm so happy to hear you're been able to take advantage of our many customization options. I think you'll be happy to see the changes we've made to support, which are designed to address the issue you raise here. Would you be open to sharing more detail on the functions that fail or get stuck? I'd love to hear from you: katie.campbell@blackthorn.io (Director of Product)

ashraf H.

Software engineer

Small-Business (50 or fewer emp.)

3/21/2024

"Organize your event whith Blackthorn Events"

4.5/5

What do you like best about Blackthorn Events?

The interface is intuitive and fun to use, it has been a great help to manage events from planning to post-event surveys, communication with event attendees is reciprocal the customer support is equipped with the tools and knowledge Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

The cost of the program may be somewhat high compared to others, but the functionality of the program is exceptional and well worth the expense Review collected by and hosted on G2.com.

What problems is Blackthorn Events solving and how is that benefiting you?

Reduced the time used for the organization of the event, the creation of surveys during and after the event is an excellent tool to know the opinions of the attendees, optimized the storage of data since everything is in one place and with easy access saving time and money for the company Review collected by and hosted on G2.com.

Response from Katie Campbell of Blackthorn Events

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Ashraf, thank you for being a customer and for the glowing review! I'm glad to hear the app is making your company more efficient. I'm always open to feedback if you'd like to reach out: katie.campbell@blackthorn.io.

Lutz H.

Enterprise (> 1000 emp.)

3/4/2024

"organize events efficiently."

4/5

What do you like best about Blackthorn Events?

it has never been so simple and fast to make an event, no matter the complexity, number of speakers or if it will be free or paid, the way blackthorn facilitates the process is incredible, it is an intuitive interface with simple tools to run, and the technical support part gives you an almost immediate attention, i recommend it. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

It is really difficult for me to highlight any negative aspect of the product, since any doubts that may arise will be easily solved by the technical support team. Review collected by and hosted on G2.com.

Response from Katie Campbell of Blackthorn Events

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Lutz, I appreciate your positive review of the app! Since you list no negative aspects, I'm curious to know what we can do to earn a 10/10 review from you? Please reach out. I'm katie.campbell@blackthorn.io. Thank you!

Aditya W.

Salesforce developer

Mid-Market (51-1000 emp.)

9/17/2024

"Excellent product with great customer service"

5/5

What do you like best about Blackthorn Events?

Blackthorn events is a one-stop solution for event management system. Easily customisable tool and can meet any business needs. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

Very frequent release cycle, to which Blackthorn has confirmed they will be changing their upgrade cycle by alligning to Salesforce releases. Review collected by and hosted on G2.com.

Response from Katie Campbell of Blackthorn Events

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Hi Aditya! Thank you for your 5-star review! I appreciate the feedback on our release cycle. Please continue to reach out when you spot aspects we can improve. I can be reached at katie.campbell@blackthorn.io.

Lacy F.

Small-Business (50 or fewer emp.)

12/14/2023

"BTE works great out of the box!"

5/5

What do you like best about Blackthorn Events?

As an advanced user, I love how easy it was to install, you can customize nearly every feature to fit your organization. My staff loves how easy it is to create events using the wizard. You're literally up and running in a few minutes. The built in reports are a great place to start - but being able to customize them is an added bonus. We have used it for 13 different events this year, and could not have done them without BTE. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

There are so few things that I dislike - the way they have engineered BTE almost anything you don't like can be worked around. There hasn't been anything that has prevented me from doing my job. The handful of things I've created a work around for will probably be fixed in future updates because they really pay attention to what their customers need. Any time I have contacted support, they have been very responsive and helpful. Review collected by and hosted on G2.com.

Response from Katie Campbell of Blackthorn Events

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Thank you for your kind words, Lacy! I'm thrilled to hear our app is meeting your needs and supercharging your small team. It sounds like you've been able to provide feedback to our team along the way, but if you ever need an additional advocate, you can reach me at katie.campbell@blackthorn.io.

Andria W.

Director Medical Education Technology Solutions

Mid-Market (51-1000 emp.)

12/13/2023

"Great onboarding process and resources!"

5/5

What do you like best about Blackthorn Events?

Everything from Sales to implementation was wonderful! The sales team was great in helping us understand their products and selecting those that best fit our needs. The transition to the onboarding team was incredibly smooth and quick. I've been in IT for nearly 20 years and I have never experienced a vendor with such a robust onboarding program. They do an amazing job of faciliting numerous meetings to help configure and learn their products. We had support every step of the way. The transition from onboarding to our account manager was also very smooth and we felt very supported as an organization. The products so far are working great! We are using event management, texting and soon mass emailing. We hope to expand use of Blackthorn with other areas of our college in the future. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

There are a lot of objects and permissions that come with this so that takes a bit to navigate and understand. Review collected by and hosted on G2.com.

Response from Katie Campbell of Blackthorn Events

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Andria, we really appreciate your glowing review! I'll make sure your kind words make it to our Sales and Onboarding crew. We are continually improving our Event Builder in hopes that it will prevent the navigation challenges you mention. If you find room for improvement or you have specific suggestions for the Builder, I hope you'll reach out to me at katie.campbell@blackthorn.io (Director of Product). Thanks!

Lukas G.

Freiberufler - Werbung und Marktkommunikation

Mid-Market (51-1000 emp.)

11/20/2023

"Great Onboarding Experience"

4.5/5

What do you like best about Blackthorn Events?

The Onbpoarding with Jared from Blackthorn was a blessing. We had a though timing to get Blackthorn installed and with the perfectly structured timeline and tasks it was easy to fullfill this. The whole onboarding process and setup of the system was very fast. You need some time to get into the bunch of things that are possible, but this is the Salesforce world we alle now. We use our Event system now very often and are happy that we made the decision to go with Blackthorn. The support during the Go-Live was very quick and customer friendly. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

There is not much negative that I can say about this topic. We just started working with the tool and had some feedback to Blackthorn regarding some features. They will hopefully solve the problems we have and find some great solutions for our feedback. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

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Hi Natasha! Thank you for the 5 star review and the positive feedback for how Blackthorn Events has made your event management more efficient and effective. I have added your suggestion of being able to select the 'from' sender from a list to our enhancement ideas board. If you have any additional context or other product suggestions, please feel free to send them our way! michelle.petrel@blackthorn.io

Goanar P.

Talent Acquisition Specialist

Enterprise (> 1000 emp.)

4/16/2024

"Events without complications"

5/5

What do you like best about Blackthorn Events?

Intuitive and fun interface, easy to set up and run, customer support attentive to your concerns to provide solutions, easy to use integrated tool package Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

Since using Blackthorn Events, I have not had any negative experiences Review collected by and hosted on G2.com.

What problems is Blackthorn Events solving and how is that benefiting you?

We constantly organize events to recruit personnel required by our clients, previously it was a process that demanded time and money to create it since we acquired Blackthorn Events we automated processes such as registration of attendees, making it fast and uncomplicated, not only creates face-to-face events but also virtual ones Review collected by and hosted on G2.com.

Response from Katie Campbell of Blackthorn Events

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Hi Goanar! Thank you so much for your positive feedback. I will be sure to pass on your kind words to our Support team. If you have any suggestions to improve the app, I'd be happy to hear from you at katie.campbell@blackthorn.io.