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Blackthorn Events Reviews & Product Details - Page 5

Blackthorn Events Product Details

Blackthorn is a comprehensive event management solution designed specifically for organizations utilizing Salesforce® CRM. This innovative software enables teams to leverage their existing data to create, promote, and manage events seamlessly within the Salesforce environment. By eliminating the need for complex integrations, Blackthorn simplifies the event planning process, allowing users to focus on engagement and success metrics. Targeted primarily at businesses and educational institutions, Blackthorn caters to a diverse audience that includes event planners, marketing teams, and administrators. Its versatility makes it suitable for various types of events, ranging from one-off webinars to large-scale annual conferences. The platform’s user-friendly interface and native integration with Salesforce ensure that users can easily navigate the event creation process, manage registrations, and track performance metrics without needing extensive technical expertise. Key features of Blackthorn include secure payment processing, SMS messaging, and real-time analytics, which enhance attendee engagement and provide valuable insights into event performance. The software supports a wide range of event types, including free and paid events, and offers customization options such as CSS styling for branding purposes. Users can also manage sponsors, create auto-generated landing pages, and utilize mass email campaigns to promote their events effectively. The mobile capabilities of Blackthorn further streamline the event management process. Organizers can utilize a dedicated check-in app to efficiently manage attendee arrivals, complete with QR code scanning and badge printing functionalities. Additionally, the platform supports various payment methods, including credit cards, ACH, and invoicing, making it easy for attendees to register and pay for events. The robust reporting features, including over 40 pre-built event reports and dashboards, allow users to measure return on investment (ROI) and gain insights into attendee behavior. Recognized for its excellence, Blackthorn has received multiple awards, including the Salesforce.org ISV Partner of the Year for Education in both EMEA and AMER regions. This recognition underscores the platform's commitment to delivering high-quality event management solutions tailored to the unique needs of its users. With its extensive features and seamless integration within Salesforce, Blackthorn stands out as a powerful tool for organizations looking to enhance their event planning and execution processes.

Product Website

Seller

Blackthorn.io

Discussions

Blackthorn Events Community

Languages Supported

Danish, German, English, Finnish, French, Haitian, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Chinese (Simplified), Chinese (Traditional)

Product Description

Elevate the attendee experience with our events customer portal.

Overview by

Chris Federspiel (CEO @ Blackthorn.io)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Blackthorn Events Integrations

(7)

Verified by Blackthorn Events

Blackthorn Events Media

Blackthorn Events Demo - The Salesforce-Native Events App You've Been Waiting For

Welcome to the most beautiful and powerful events platform for Salesforce

Blackthorn Events Demo - Connect Webinars & Registrants to Salesforce

Connect your webinars and registrants to Salesforce easily and take advantage of the platform's robust reporting

Blackthorn Events Demo - Connect Your Campus

Join Higher Education customers like University of Texas, University of Arizona, Carnegie Mellon, and more by using Blackthorn Events to connect your campus

Blackthorn Events Demo - Payments and Billing

Take payments and manage billing using our Blackthorn Payments app (included with Blackthorn Events)

Prove your return on the investment in your events through our easy, out-of-the-box reporting

Blackthorn Events Demo - Don't Take It From Us

Don't take it from us...take it from the 120+ customers who have given us the honor of being the highest-rated events app on Salesforce!

This video is a fresh take on what’s always been true: Blackthorn brings event planning, payments, and messaging right into Salesforce—so you don’t have to rely on disconnected tools. Same focus. Clearer message.

Official Downloads

(1)

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G2 reviews are authentic and verified.

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Jill H.

Mid-Market (51-1000 emp.)

12/18/2023

"Great product, even greater people!"

5/5

What do you like best about Blackthorn Events?

Blackthorn Events helped fill a gap that we had in our CRM. We had been using free sites to create and manage events but it was difficult to integrate them into Salesforce. Blackthorn Events runs perfectly on the Salesforce platform and it has streamlined our event creation, evaluation, and follow-up. I'm not sure how we worked so long without Blackthorn Events.

Also, the onboarding/implementation team, namely Jared Kirk, was phenomenal! Jared knows the product extremely well and has an enthusiasm for working with people that is rarely seen these days. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

If someone wasn't very familiar with Salesforce, the product could be intimidating. Review collected by and hosted on G2.com.

Response from Katie Campbell of Blackthorn Events

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Thank you, Jill. I'm glad to hear Jared provided a phenomenal onboarding experience and our app is meeting your needs! If you have ideas for improving the app, I hope you'll reach out to me: katie.campbell@blackthorn.io (Director of Product)

Angela L.

Mid-Market (51-1000 emp.)

12/14/2023

"Great Customer Support"

4.5/5

What do you like best about Blackthorn Events?

Blackthorn has so many ways to customize events, including tailoring it to your company branding and preferences. If you are willing to jump in and learn, it's very easy to learn and pick things up quickly. Additionally, Blackthorn provides excellent support and learning tools to help with the entire process. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

There are so many ways to customize and so many things to learn, that it can feel overwhelming trying to figure it all out. This just means keep trying and use the Blackthorn support when you have questions. Review collected by and hosted on G2.com.

Response from Katie Campbell of Blackthorn Events

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Thank you, Angela! I'm glad you've jumped in and learned to leverage the full power of Blackthorn Events. We're always looking for ways to make the app easier to use, so I hope you'll reach out if you have more feedback. I'm katie.campbell@blackthorn.io (Director of Product)

Nathan M.

Salesforce Admin

Mid-Market (51-1000 emp.)

1/7/2024

"Best events platform on the market"

5/5

What do you like best about Blackthorn Events?

The platform was extemelly easy to implement out of the box. While our Salesforce has a unique implementation that really pushed the limits of what the integration was capabale pf, the Blackthorn support team were with us every step of the way to deliver a perfect solution. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

After our implementation, the support team were a hit and miss with answerings our support requests to a satisfactory standard. Thankfully, I am able to report that this has improved signifcantly in the last few months with a crackdown by their CEO. Review collected by and hosted on G2.com.

Response from Katie Campbell of Blackthorn Events

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Wow! Thanks for the great review, Nathan. I'm glad to hear that the Events app has been easy to implement and has met the needs of your organization. I'll pass on your encouraging report to the customer success team. If you have ideas on how we can continue to improve our app, I'm all ears! (katie.campbell@blackthorn.io, Director of Product)

Rhonda R.

Mid-Market (51-1000 emp.)

10/6/2023

"Very Customizable Event Management Tool for Salesforce Users"

4.5/5

What do you like best about Blackthorn Events?

Each of our events is unique in tone and format. Blackthorn Events has the capability to be crafted in different ways to suit our varying business needs. It is no small thing that our Salesforce users will be able to see the history of event attendance on their contact records! The onboarding process is thorough, their staff is ready to assist, and there is a good amount of documentation you can use for support. The email template builder is pretty robust and very easy to use. We have not yet had our first event, but I can already see that the check-in process should be smooth and simple because of how we were able to customize our emails. You can add a button in the registration confirmation email (or any email you send) that leads to the event ticket, which contains a QR code that can be scanned at the event to simplify checking in your guests. I can't wait to see how we improve our events over time, as we uncover new feature use cases and become experts at building events in Blackthorn. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

As is typically true with Salesforce, there is an initial learning/building curve. In order for something to be a unique fit to your business need, you have to build it out, though there are many basic features already built in or easily designable. We are really needing a system of assigning registrants to tables and seats. Though some of the skeleton for table seating is in Blackthorn Events, it is not usable until you build the functionality yourself. We are having to use a consultant to do that piece. They do provide a survey feature, but it is pretty vanilla looking. While you can customize a lot in the survey, you cannot add any branding or style. Review collected by and hosted on G2.com.

What problems is Blackthorn Events solving and how is that benefiting you?

We previously have had no streamlined way to track our supporters' attendance at various events over time. This will create a related list on our Salesforce contact records that lets us know whether they were invited, registered, actually attended, etc. Blackthorn Events allows us to build our intricate annual events basically one time, and then we can just minimally modify them each year to match our current theme. This system also allows for a simple event check-in process that we have never had before. Guests should be able to easily pull up their QR code/ticket from their registration email, scan at our door, and they are counted as "Attended." Review collected by and hosted on G2.com.

Nancy K. H.

Mid-Market (51-1000 emp.)

12/13/2023

"Excellent Event Platform for SF"

4/5

What do you like best about Blackthorn Events?

Blackthorn has so many incredible features to help customize, brand, and make your events feel like they are really tailored to your organization. Being able to easily report out from our Blackthorn/Affinaquest/Salesforce Integration has made it possible to use our data in a limitless number of ways, and has made both the back end planning and the front end guest experience smoother. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

The distinguishment between what features are usable with a Payment License versus and Events License has meant that not all members of our events teams are able to independently fully harness the amazing potential. Review collected by and hosted on G2.com.

Response from Katie Campbell of Blackthorn Events

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Thanks for the great review, Nancy. I'm glad to hear that Blackthorn Events has improved the experience of front and back of house, alike! I'm curious to hear more about the license restraints that are keeping some of your events teams from realizing the full potential of the Events app. Send me an email when you have a minute? I'm katie.campbell@blackthorn.io (Director of Product)

Tracey T.

Cloud Systems Administrator

Mid-Market (51-1000 emp.)

4/10/2024

"Blackthorn Events is a perfect fit for our needs, and Support has been wonderful"

5/5

What do you like best about Blackthorn Events?

We migrated our special events from Click & Pledge to Blackthorn Events. I love how easy BT Events have been to setup, and how receptive Support has been! Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

The only issue we are having right now with Blackthorn Events is that any fee charged for a registration can be percentage only, and we need to be able to set a flat fee. However, Blackthorn has added it to their development list. Review collected by and hosted on G2.com.

Response from Katie Campbell of Blackthorn Events

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Hi Tracey! Thank you for taking the time to write a review and for sharing your feedback regarding fees. I'm thrilled to hear the setup and Support has met your expectations! Please continue to stay in touch as we grow together.

Stacy M.

Office Manager

Small-Business (50 or fewer emp.)

12/14/2023

"Absolutely Amazing Event Platform!"

5/5

What do you like best about Blackthorn Events?

The thought that has been put into the development of the platform is better than I've seen before. I have yet to encounter a single limitation in the options available to our unique use case of events that we host as a business.

The product has been easy to install, implement and integrate with our org. I was able to grant access to our in-house designer to create branded templtes for events and emails and he was able to figure things out in one day!

Great job Blackthorn team! Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

The support team is a bit slow and case responses are not detailed enought for an inherited salesforce admin like myself. I sort of need a bit more hand holding. Review collected by and hosted on G2.com.

What problems is Blackthorn Events solving and how is that benefiting you?

The Email Builder with SendGrid add-on lets us easily send emails to our members and VIPs. This has removed a painful manual process for the business between outlook email marketing and manually updating campaign member records in salesforce. It has also allowed us the opportunity to create hybrid events and design a better user experience for our members too! Review collected by and hosted on G2.com.

Response from Katie Campbell of Blackthorn Events

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Wow! Thank you for the great review, Stacy. It is especially exciting to hear that our app has removed painful manual processes, which is my hope for all of our customers. If you have suggestions on how we can improve (especially around hybrid events) I'd love to hear from you at katie.campbell@blackthorn.io.

Shannon S.

Small-Business (50 or fewer emp.)

4/4/2023

"Top notch customer service"

4.5/5

What do you like best about Blackthorn Events?

The ease of building events. Being able to clone a previous event has saved our team so much time. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

Sometimes the reporting doesn't do exactly what I want/need it to do. Review collected by and hosted on G2.com.

Response from Chris Federspiel of Blackthorn Events

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Thanks Shannon. Agreed, it's not the easiest for a person new to Salesforce, but it'll get a lot easier with our new Event Wizard, that's launching in a few weeks. Let us know your feedback on it? I'm chris@blackthorn.io

Verified User in Higher Education

Mid-Market (51-1000 emp.)

11/22/2023

"Blackthorn Events is great for Salesforce users!"

4.5/5

What do you like best about Blackthorn Events?

Blackthorn makes it so easy to see which of our Salesforce contacts are participating in events, which is exactly the reason we purchased the product. As a higher education institution, we wanted to know who was attending our events and if we were retaining those participants as students. Plus being able to create, manage, and communicate the event all from one system is such a time saver! Our onboarding team was fantastic to work with and thorough in the information they covered. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

There are a lot of related objects to learn about with this product. That isn't necessarily a bad thing, it just takes some time to learn about what each one holds and it's purpose is. I'm a pretty new Salesforce Admin and it took me some time to understand each object, but it's nothing practice and trouble-shooting can't handle. Plus, the Blackthorn team was always available to assist in answering my questions. Review collected by and hosted on G2.com.

What problems is Blackthorn Events solving and how is that benefiting you?

Blackthorn has provided us a way to create events, collect payment for paid events, manage attendees, and communicate the event all from one place! We used to have to do several of these steps in multiple systems, and we were never able to track that information in Salesforce. Knowing who is attending what events is so helpful to our institution. Review collected by and hosted on G2.com.

Response from Chris Federspiel of Blackthorn Events

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Thank you for the review! -Chris. chris@blackthorn.io. Send me any feedback if you get any please! (ceo/founder)

Alfred P.

Director of Digital Transformation

Mid-Market (51-1000 emp.)

2/8/2024

"Powerful events registration platform"

5/5

What do you like best about Blackthorn Events?

Love the architecture of the platform,which leads to us being pleasently surprised by how there's already a pre-made solution when we encounter a challenging business need. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

The cost is on the high side, but its the only platform that caters to our complex registration process. Review collected by and hosted on G2.com.

Response from Katie Campbell of Blackthorn Events

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Hi Alfred! Thank you for the great review. I'm so glad to hear the app supports your complex registration process. If you run into a business need that our platform doesn't meet, I'd be glad to chat (katie.campbell@blackthorn.io).