Blackthorn Events Reviews & Product Details - Page 7

Working with a SF partner and Blackthorn made for a quick implementation. Review collected by and hosted on G2.com.

The licensing model is taxing and very expensive. Review collected by and hosted on G2.com.

We're new to Blackthorn, but we've been using it to centralize our events logistics and outreach. We had been using a mix of project management software, Excel tracking, and Outlook messaging to do our work, then importing into Salesforce for reporting. Blackthorn has created great efficiencies by bringing all this work into one application, and writing participant data on the Salesforce contact record for ongoing tracking. We're so excited to use Blackthorn, and to continuously improve our processes! Review collected by and hosted on G2.com.

Strengths are also weaknesses - there was more to consider than we originally expected at the outset. That said, we are expect to integrate Blackthorn into things like our finance and invoicing processes and strategy work, so our outcomes will also be more robust than we previously expected! Review collected by and hosted on G2.com.

Our team was introduced to the Blackthorn team through another contractor we work with. He said, "They are unique, and their software will solve your problems." Blackthorn has lived up to that expectation. Not only does the software plug right into our processes in Salesforce, but the team at Blackthorn has also been fun and easy to work with. If you use Salesforce and scheduled events, you will want all the tools Blackthorn offers. Review collected by and hosted on G2.com.

My only dislikes are on the gritty technical side. It is possible to customize just about everything, and the wizard is great. The setup time for all our company's unique forms and events takes longer than expected. We have used SurveyMonkey previously, and the initial setup time was faster. However, after the initial setup, everything is quick and easy again. Review collected by and hosted on G2.com.

Great for event management. Use it to manage large nonprofit events. Review collected by and hosted on G2.com.

Nothing. The app is amazing and the customer service is also great. Review collected by and hosted on G2.com.

A good, robust solution. I particularly like that it is built on Salesforce and avoids the need for api integration. Customer Support has been great also. Review collected by and hosted on G2.com.

I wish there was a scaled down version for smaller organizations that just need the basics Review collected by and hosted on G2.com.

The customer support from Blackthorn has been great. They have been quick to respond to cases and help me get where I need to go. Review collected by and hosted on G2.com.

When first starting out there are a lot of objects and items so it can feel overwhelming on where to start. Review collected by and hosted on G2.com.

In less than a month, our company would organize a two-day conference in a hotel. We would need to set up an event management system to send out invitations, monitor registration status, and allow attendees to register on-site in addition to mobile check-in. All of it is in Blackthorn. Speakers, Sessions, venue and FAQs are all well displayed. With the event Wizard, creating an event is straightforward. Leveraging the existing contacts in Salesforce, adding attendees is a breeze. Nathan provided an excellent onboarding experience. We are looking to using Blackthorn for more events in the future. Review collected by and hosted on G2.com.

One area where Blackthorn may make improvements is the event page's limited UI options. Another option is to further customize the existing layouts. The printing of badges using mobile apps is only possible with black and white labels. It would be great to have a custom graphics option for the badge arrangement. Review collected by and hosted on G2.com.

Good and easy to use app and great customer service. Kathy in the support team was quick and very helpful. Review collected by and hosted on G2.com.

no downsides, very good app and easy to use Review collected by and hosted on G2.com.

Syncing to Campaign and Opportunities is a huge time savings for our organization. We've collapsed three separate platforms for payment collection, event registration, and email automation down to one system. The time savings in demographics reporting alone was worth the time and financial investment. We appreciated the smooth onboarding that was tailored to our organization's goals and addressed our pain points with our previous platform. We're in the early days of using Blackthorn live in production, but happy with what we're accomplishing so far. Review collected by and hosted on G2.com.

Not a dislike, exactly, but I would recommend Blackthorn only for people who have Admin-level access in their Salesforce instance. The most powerful customizations and automations arise from really understanding your own Salesforce as the primary structure on which Blackthorn's tools exist. Review collected by and hosted on G2.com.

1) Has about every feature you could ask for in an events system. 2) Salesforce nativity and flexibility. 3) Nathan, our onboarding manager was super knowledgeable of the product and understanding of our needs. 4) The support team are responsive and communicative. Review collected by and hosted on G2.com.

There have been a few minor bugs that the support team are already working on. But that's going to happen with any product. Review collected by and hosted on G2.com.