Blackthorn Events Reviews & Product Details - Page 9

Blackthorn Events is fixing a bunch of pain points for my organization. It has so many options. And the support in our onboarding process is unbeatable. Review collected by and hosted on G2.com.

The only thing missing is an internal events calendar that would help us schedule. Review collected by and hosted on G2.com.

We had an issue with our events not showing after publishing. I put in a request to support, and we had it resolved within an hour. The support person was attentive and worked with me to get the system authorized again. Review collected by and hosted on G2.com.

There are some items that we have noticed that aren't consistent. For instance, there is a discrepancy in the date/time fields and how they display. We needed to create a custom field to get the format we needed. This was not the preferred method as most custom fields leads to more issues down the road. Review collected by and hosted on G2.com.

That it integrates natively with Sales Cloud and Marketing Cloud. Review collected by and hosted on G2.com.

Lots of features still becoming available, so some things are still in development. Review collected by and hosted on G2.com.

The best thing about this program is that it has an entire team to help you from start to finish. I like that the program is very user-friendly and easy to use. I also like that if you make a mistake, you don't have to panic; you can always make changes before going live with your event. Review collected by and hosted on G2.com.

The only thing I dislike about the program is that it doesn't have more template options. Having more options to choose from would be helpful and productive. Review collected by and hosted on G2.com.

I've been working with the Blackthorn team for several months now, and have been blown away by their level of customer support. As a solution architect for several Salesforce clients, I've worked with several vendors and integration partners. Blackthorn's onboarding team has been, by far, the easiest, friendliest, and most responsive vendor I've worked with. Whenever I have a question on feature functionality, event setup and/or creation, or anything Blackthorn, I immediately reach out to Nathan, knowing that he'll have an answer for me within minutes. And sure enough, he does! He's incredibly knowledgeable about the platform, and is happy to share that knowledge at a moment's notice. I'm currently working with a client that has been running events for years, but is new to the Blackthorn platform. Both Nathan and Ashley (Director of Customer Onboarding) have been invaluable as we transition this client to their new system. It's obvious that they are invested in our client's success and are extremely patient with us as we continue to bring more questions their way! Review collected by and hosted on G2.com.

I haven't yet found a Blackthorn feature that I dislike, and they are regularly releasing product updates with new features that have already proven beneficial. Review collected by and hosted on G2.com.

Blackthorn is fully integrated into the Salesforce platform so it streamlines our workflows as an organization and provides a professional and customizable front end. Review collected by and hosted on G2.com.

We are still very new to Blackthorn. I wish the event wizard had everything you might need to implement integrated into it. For example, if you have a discount code you need to go to the Salesforce record add in a code then make sure code eligibility is marked as optional. That being said it is very minor thing as everything else is streamlined. Review collected by and hosted on G2.com.

We are new to using Blackthorn Events but it has been very user-friendly. The onboarding process with Noah has been excellent. He and his coworkers have ensured that we understand the whole process and how everything is connected. I wish all onboarding experiences were like this. I appreciate that they allow us to play around with a "test" version before going live because it makes the whole process feel less daunting and scary. They don't mind questions and have been able to explain anything we've asked. Review collected by and hosted on G2.com.

Will update once we use the product more. Review collected by and hosted on G2.com.

Because Blackthorn is native to Salesforce, it helps with cleaner data mapping and management. Review collected by and hosted on G2.com.

The branding on the front end and the form building are not as customizable as as other event platforms. Review collected by and hosted on G2.com.

I liked how easy they made it for us to learn in such a short amount of time! We were given a run down of all of our sessions and they were very helpful with navigating. Blackthorn Events blends seamlessly with SF! Our internal and external users were able to just dive right in and create Events without any downtime. Its very efficient especially when you are collecting payments for multiple events going on at one time! Review collected by and hosted on G2.com.

Our only issue was when we changed the domain name. If you change the domain name, you have to submit a support ticket to have them link it up from their end. Review collected by and hosted on G2.com.

- It's fully integrated with Salesforce which ensures all customer data stays in one place.

- Integrated survey tool.

- The integrated email builder (although I couldn't find any response stats, though that could be my lack of Salesforce knowledge) Review collected by and hosted on G2.com.

- You really need almost Admin level experience with Salesforce to make the most out of Blackthorn. Without it, a lot of the automation they offer isn't available.

- The provided documentation for troubleshooting was not complete enough for those without the above experience.

- The customizability does not go further than adding your own fonts, colors, and images. It would be great to have a template builder, like the included email builder, for the event page.

- Not all our attendees were able to register or fill out our surveys due to their companies blocking Salesforce/Blackthorn. Review collected by and hosted on G2.com.