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Blackthorn Events Reviews & Product Details - Page 2

Blackthorn Events Product Details

Blackthorn is a comprehensive event management solution designed specifically for organizations utilizing Salesforce® CRM. This innovative software enables teams to leverage their existing data to create, promote, and manage events seamlessly within the Salesforce environment. By eliminating the need for complex integrations, Blackthorn simplifies the event planning process, allowing users to focus on engagement and success metrics. Targeted primarily at businesses and educational institutions, Blackthorn caters to a diverse audience that includes event planners, marketing teams, and administrators. Its versatility makes it suitable for various types of events, ranging from one-off webinars to large-scale annual conferences. The platform’s user-friendly interface and native integration with Salesforce ensure that users can easily navigate the event creation process, manage registrations, and track performance metrics without needing extensive technical expertise. Key features of Blackthorn include secure payment processing, SMS messaging, and real-time analytics, which enhance attendee engagement and provide valuable insights into event performance. The software supports a wide range of event types, including free and paid events, and offers customization options such as CSS styling for branding purposes. Users can also manage sponsors, create auto-generated landing pages, and utilize mass email campaigns to promote their events effectively. The mobile capabilities of Blackthorn further streamline the event management process. Organizers can utilize a dedicated check-in app to efficiently manage attendee arrivals, complete with QR code scanning and badge printing functionalities. Additionally, the platform supports various payment methods, including credit cards, ACH, and invoicing, making it easy for attendees to register and pay for events. The robust reporting features, including over 40 pre-built event reports and dashboards, allow users to measure return on investment (ROI) and gain insights into attendee behavior. Recognized for its excellence, Blackthorn has received multiple awards, including the Salesforce.org ISV Partner of the Year for Education in both EMEA and AMER regions. This recognition underscores the platform's commitment to delivering high-quality event management solutions tailored to the unique needs of its users. With its extensive features and seamless integration within Salesforce, Blackthorn stands out as a powerful tool for organizations looking to enhance their event planning and execution processes.

Product Website

Seller

Blackthorn.io

Discussions

Blackthorn Events Community

Languages Supported

Danish, German, English, Finnish, French, Haitian, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Chinese (Simplified), Chinese (Traditional)

Product Description

Elevate the attendee experience with our events customer portal.

Overview by

Chris Federspiel (CEO @ Blackthorn.io)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Blackthorn Events Integrations

(7)

Verified by Blackthorn Events

Blackthorn Events Media

Blackthorn Events Demo - The Salesforce-Native Events App You've Been Waiting For

Welcome to the most beautiful and powerful events platform for Salesforce

Blackthorn Events Demo - Connect Webinars & Registrants to Salesforce

Connect your webinars and registrants to Salesforce easily and take advantage of the platform's robust reporting

Blackthorn Events Demo - Connect Your Campus

Join Higher Education customers like University of Texas, University of Arizona, Carnegie Mellon, and more by using Blackthorn Events to connect your campus

Blackthorn Events Demo - Payments and Billing

Take payments and manage billing using our Blackthorn Payments app (included with Blackthorn Events)

Prove your return on the investment in your events through our easy, out-of-the-box reporting

Blackthorn Events Demo - Don't Take It From Us

Don't take it from us...take it from the 120+ customers who have given us the honor of being the highest-rated events app on Salesforce!

This video is a fresh take on what’s always been true: Blackthorn brings event planning, payments, and messaging right into Salesforce—so you don’t have to rely on disconnected tools. Same focus. Clearer message.

Official Downloads

(1)

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G2 reviews are authentic and verified.

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Verified User in Government Administration

Mid-Market (51-1000 emp.)

1/11/2022

"Review August 2025"

4.5/5

What do you like best about Blackthorn Events?

The user interface is very easy to use. Our community partners have no concerns with blackthorn and like how we run our registrations with the system. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

This may just be how we have it configured, but we are not able to mass approve or deny registrations. We have to click on each one separately. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

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Hi there,

Thanks so much for taking the time to update your review! It’s great to hear that Blackthorn Events continues to be easy for your team and community partners to use. The note about needing to click through approvals one by one is really helpful. We are currently investigating ways to make bulk actions more efficient so your input is very timely.

If you’d ever like to share more details or ideas, feel free to reach out to me directly; I’d love to hear them! michelle.petrel@blackthorn.io

_______________________________________________

Hi- Perhaps the technical screen was an error at the time? If it hasn't resolved, email me? Any other feedback?

I'm chris@blackthorn.io (ceo/cofounder) if ever anything.

Mike M.

Salesforce CRM Administrator

Mid-Market (51-1000 emp.)

8/5/2025

"Blackthorn for Higher Education"

4/5

What do you like best about Blackthorn Events?

Ability to customize events and scale for different sizes, from small and simple, to larger complex evetns. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

Can sometimes be a little wonky. The event cloning feature does not really function as expected in that it doesn't seem to clone all of the expected event components. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

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Hi Mike,

Thanks for sharing your thoughts! We’re so glad Blackthorn Events has been able to flex for your needs, from the “simple and sweet” events to the big, complex ones. And we love that the Salesforce integration is helping streamline your attendee tracking. That’s exactly the kind of efficiency we aim for.

I would love to hear more about the cloning quirks. The team has made some recent improvements in that area but there is always room to grow! If you have a specific example of what didn’t copy over as expected, I’d love to dig in with our team and see how we can improve it. Feel free to reach out directly at michelle.petrel@blackthorn.io.

Thanks for trusting us with your events, and for helping us get even better!

Natasha T.

Senior Administrative Assistant and Field Building Specialist

Mid-Market (51-1000 emp.)

1/6/2025

"Blackthorn has been a game changer for our events"

5/5

What do you like best about Blackthorn Events?

Blackthorn has made creating events 10x more efficient and effective in connecting with our attendees. We utilize this platform for all of our external events. Whenever I have had any concerns or errors (usually user errors) and I have had to reach out to customer support, they have always been fast to respond and excellent at helping me resolve the error. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

Some downsides are the current settings related to messaging. I would like to be able to setup an event, but choose from a list of internal users who is sending out the messages. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

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Hi Natasha! Thank you for the 5 star review and the positive feedback for how Blackthorn Events has made your event management more efficient and effective. I have added your suggestion of being able to select the 'from' sender from a list to our enhancement ideas board. If you have any additional context or other product suggestions, please feel free to send them our way! michelle.petrel@blackthorn.io

Cedric Kim B.

Associate Director, Arts Access @ Columbia Alumni Association

Mid-Market (51-1000 emp.)

4/18/2025

"Great Versatility and Responsive Support!"

5/5

What do you like best about Blackthorn Events?

I've been using Blackthorn Events and Payments for several years now, and they have both proved to be invaluable in allowing me to build events and reporting that address my specific needs.

And the service is great. Very detailed and responsive. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

There's a bit of a learning curve, but that's to be expected with most custom platforms of this sort these days. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

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Thank you for this incredibly thoughtful review! We love to hear that Blackthorn Events and Payments have become such valuable tools in supporting your event and event reporting needs. And, we're especially glad to know our team’s responsiveness has stood out; that’s something we pride ourselves on!

We appreciate you being part of the Blackthorn community!

Best,

Michelle Petrel

michelle.petrel@blackthorn.io

Verified User in Financial Services

Small-Business (50 or fewer emp.)

8/7/2025

"Very happy with service, been a customer for over 10 years for the sms app"

4/5

What do you like best about Blackthorn Events?

quick answers from support, easy to set up and use, works as expected Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

tracking issues with deliverability, we have to open a case everytime, would be nice to have the ability to look at twilio's logs from salesforce. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

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WOW! Thank you for being a Blackthorn customer for over 10 years and for sharing your experience! We’re glad the SMS app is easy to set up and works as expected, and that our support team is quick to help.

We appreciate your feedback about deliverability tracking and the idea to access Twilio logs directly from Salesforce. Your input helps us keep making things better.

Thanks again for sticking with us and trusting Blackthorn to help you connect with your clients. We appreciate you!

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

9/9/2021

"Decent"

2.5/5

What do you like best about Blackthorn Events?

It's gotten prettier, but there's not much more to say about it. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

A lot of things to configure without much actual power of customization. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

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Thank you for taking the time to update your review. While I am glad to hear the improvements in the interface have been noticed, I also hear your concern about the limits around customization. That perspective is really valuable as we continue to prioritize what comes next.

If you would be open to sharing more about the specific flexibility you are looking for, I would love to hear it. Please feel free to reach me directly at michelle.petrel@blackthorn.io

__________________________________________________

Hi there- We have a new UI and a new wizard coming early next year. Would love to show you on a call for feedback. Email me? chris@blackthorn.io

mike w.

Digital Marketing Manager

Enterprise (> 1000 emp.)

2/26/2025

"In-depth, detailed platform for any level of event provider"

5/5

What do you like best about Blackthorn Events?

What I like most about Blackthorn is the depth of their software, the ease of the user interface and the support teams that help you from start to finish. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

Downsides are the amount of effort it takes to integrate with Salesforce and the time frame it takes to do so. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

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Thank you so much for your thoughtful review! We're thrilled that you’re enjoying the depth of Blackthorn Events, our intuitive UI, and our dedicated support team—we love being part of your Event journey!

We’re curious to learn more about your experience integrating with Salesforce. If you’d like to provide any insights, we’d love to hear them! Feel free to reach out to me directly at michelle.petrel@blackthorn.io—your feedback is appreciated.

It’s fantastic to know that Blackthorn is making event management smoother for you. Thanks again for being a part of our community!

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

2/4/2025

"Amazing Event Management Platform for Membership Organizations"

5/5

What do you like best about Blackthorn Events?

User-friendly and logical! The fields and logic for workflows and customization make sense for our business and use cases. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

Nothing. They are doing a great job and constantly updating the product. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

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Wow! Thank you for taking time to share such a positive review. Our team is always working to improve and evolve our product based on feedback from awesome users like you so it's great to hear that our updates are hitting the mark. If you would ever like to provide additional product feedback, please feel free to reach out directly to me at michelle.petrel@blackthorn.io!

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

8/14/2025

"10/10 for Event Management"

3.5/5

What do you like best about Blackthorn Events?

I like that we are able to collect data from those who attended / register for our events and contact them direct through Blackthorn Events. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

I wish the layouts for event templates had more creative options. Review collected by and hosted on G2.com.

Response from Michelle Petrel of Blackthorn Events

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Hi there,

Thanks for sharing your experience with Blackthorn Events! Your feedback on template layouts and page design is really valuable - we’re actually cooking up some new ways to build and display events and would love your input! If you’d like to share ideas or brainstorm options, feel free to reach out to me directly at michelle.petrel@blackthorn.io.

Samantha S.

Advancement Data Analyst

Mid-Market (51-1000 emp.)

7/29/2024

"Great Customer Support!"

5/5

What do you like best about Blackthorn Events?

We love working with the Blackthorn Events folks! Their representatives are friendly, knowledgeable, and helpful. The Blackthorn Events module is very powerful and integrates into our CRM platform. We have several different users leveraging BTE for a variety of different events with various options, ticket types, etc.

The implementation is pretty straightforward and out-of-the-box, but there are several additional features that need backend support from BTE to get turned on before use. Review collected by and hosted on G2.com.

What do you dislike about Blackthorn Events?

BTE is still working on their documentation. There are some features that are not as well documented as others, so we need to reach out to Support for more details or context. Review collected by and hosted on G2.com.

Response from Katie Campbell of Blackthorn Events

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Hi Samantha! The Blackthorn team appreciates your kind words and I'm thrilled you've had a positive experience with the Events app. Thank you for you feedback on areas we can improve our implementation and documentation. I will review with the team. Katie