Customer.io Reviews & Product Details - Page 9

I think the best thing I like about the product is the ease of use and the thoughtfulness put into making everything work seamlessly. Not to talk of the fact that there's a lot of features and support.

Integration was seamless and their documentation was detailed.

Their support is also very much helpful. Review collected by and hosted on G2.com.

It would've been nice to have a customer support or live chat support.

Also, I think the web application documentation can be better. It was confusing at first. Review collected by and hosted on G2.com.

I like the vast nature of Customer.io integration . At the moment, we have integrated customer.io with every source of customer data on my company. This enable us better personalize the experiences of our customers , using Customer.io. Review collected by and hosted on G2.com.

It is now a lot less technical than it was a few years ago, and this is further aided by its AI smart assistance provisions. Review collected by and hosted on G2.com.

It has all of the fancy features that the new ESP's have for a fraction of the cost of the others. Segment based on events, properties, and all the properties nested within them. You can also build workflows that pull in all of that complex data. They just launched a new trigger utilizing a property within an event. We essentially stream all events from Segment without having to break the bank for our contract. They also have amazing customer support to help de-bug and look into issues. Absolutely floored in the best way by this ESP! Review collected by and hosted on G2.com.

I wish they had more of a community like some of the other ESPs do. They did hold a conference, but it was virtual and I completely forgot about it because they didn't send me a gazillion email reminders like others do. I haven't met too many other CIO users but I'd love to nerd out with them if they facilitated a gathering! I've been in the email industry for 14+ years, and I haven't heard much about them until I started working at Monarch where CIO was already onboarded. Wish I would've known about them sooner. Review collected by and hosted on G2.com.

After years of weekly use, we also implemented in-app messages and push notifications without any problem. They are an extremely flexible and powerful tool, not only for direct user communication, but also for soft-testing features inside your product before committing to a new release. Review collected by and hosted on G2.com.

I think Customer.io team should continue expanding the triggers and filters possibilities for all the workflows. They are already flexible and covering 90% of cases, but I think they can be further improved to give the user more possibilities. Review collected by and hosted on G2.com.

Customer io made a huge effort to refactor their workflow creation UI, which looks leaner and more modern. Review collected by and hosted on G2.com.

The core functionalities haven’t changed much, they were already very flexible, but there are more AI applications that could be used and integrated into their interface. Review collected by and hosted on G2.com.

CustomerIO makes it easy to build and optimize lifecycle campaigns. It works well for both one-off blasts and for evergreen drip campaigns. Their UI - especially the waitUntils and different types of branching -- allow you to build complex flows while preserving usability. They also make it easy to monitor key metrics. I'd recommend it to anyone who is choosing a lifecycle marketing platform. Review collected by and hosted on G2.com.

Generally their support staff and online documentation aren't super helpful ; I've learned to use the platform by plying around with it. Review collected by and hosted on G2.com.

They kept improving their platform with new exciting features, such as in-app messages and banners. They've also refined their UX/UI to make the platform even more friendly to use. Review collected by and hosted on G2.com.

There is nothing I can think of. It offers everything we need! Review collected by and hosted on G2.com.

great support, easy to setup, integrated well. Review collected by and hosted on G2.com.

How to could be a bit better. Had to engage support that could have been covered in 2-3 lines in the how-to. Review collected by and hosted on G2.com.

I really appreciate how everything is clearly organized and well-charted—it makes it easy to keep track of everything we need. The platform is also very user-friendly, with an intuitive layout that makes it easy to find what you're looking for. You never feel lost or overwhelmed, which makes the whole experience smooth and stress-free. Review collected by and hosted on G2.com.

I think the experience could be even better if there were more options available to interact with customers. Enhanced communication tools or features would really help create a stronger connection and improve overall support. Review collected by and hosted on G2.com.

Multi-channel messaging, continuous improvements in the product, transactional API, advanced segmentation and data flexibility. Liquid code makes personalization simple. Most importantly: their support team is top notch! Review collected by and hosted on G2.com.

There are some small features we're missing (more types of in-app messages, more granular user permissions, etc.), but other than that, nothing. Review collected by and hosted on G2.com.