Customerscore.io Reviews & Product Details - Page 4

Customerscore.io Product Details

We’re your proactive customer success co-pilot. Customerscore.io helps SaaS companies prevent churn and uncover upsell opportunities by giving them a complete, real-time view of their user base. Instead of reacting to cancellations, our platform predicts churn before it happens—so you can step in early and drive retention. We calculate customer health scores using a 360° view of usage, behavior, and account signals. You’ll know which accounts need attention, which are ready to grow, and why—so your team can act with confidence. Our toolkit includes churn prediction models, upsell opportunity detection, automated playbooks, smart alerts, and customer segmentation—built for SaaS companies that want to scale without hiring a massive CS team.

Product Website

Seller

Customerscore.io

Discussions

Customerscore.io Community

Languages Supported

English

Product Description

Platform for Customer Success and RevOps managers, designed to help B2B SaaS companies monetize their user base - all on autopilot.

Overview by

Patrik Chalupa

Pricing

Pricing provided by Customerscore.io.

Start

Starting at €199.00

Per Month

View More Pricing Information

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Customerscore.io Integrations

(5)

Integration information sourced from real user reviews.

Customerscore.io Media

Customerscore.io Demo - Customers dashboard

The screenshot highlights customer segmentation, health scores, and trends, providing a comprehensive view of your user base.

The screenshot displays detailed insights for each customer, allowing you to view key information and track behavior. You can easily make notes or assign an agent

The screenshot features a scoring matrix that divides your user base into four segments.

Automate your email outreach with Playbooks—behavior-triggered workflows that react to changes in your SaaS user base. Whether it’s a drop in activity, a new upsell opportunity, or a churn risk, Playbooks help you engage the right customers at the right time, automatically.

Easily create and customize email templates with our built-in email builder. Add personalization using variables or merge tags to tailor each message to the recipient. Perfect for automated outreach or one-off campaigns—no coding needed.

Sync your data accross any platform. We teamed up with the tools you already use so you can start winning more clients immediately.

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TD

Tereza D.

Small-Business (50 or fewer emp.)

11/20/2024

"Efficient and User-Friendly Retention Tool for our SaaS Business"

5/5

What do you like best about Customerscore.io?

What I like best about CustomerScore.io is how user-friendly it is, combined with its great features and helpful support. The platform is easy to set up and use, making it simple to integrate into daily workflows while delivering valuable insights. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

There’s not much to dislike about CustomerScore.io as it is really helpful tool we use on daily basis. If anything, the lack of full integration with our CRM could be improved, but it’s manageable thanks to the helpful links that effectively connect the two systems. Review collected by and hosted on G2.com.

What problems is Customerscore.io solving and how is that benefiting you?

CustomerScore.io helps us identify at-risk customers, which allows us to take proactive steps to reduce churn. It also simplifies decision-making with clear data visualizations and saves a lot of time by consolidating information from multiple systems. This has improved efficiency and helps us focus on customer retention and potential upselling opportunities. Review collected by and hosted on G2.com.

IH

Iva H.

CSM

Small-Business (50 or fewer emp.)

11/11/2024

"Delivers Everything You Need"

5/5

What do you like best about Customerscore.io?

CustomerScore has exceeded my expectations in every way. From an easy, straightforward setup to a highly responsive support team, it’s been a smooth experience. What I appreciate most is the simplicity—just the key features I need, without any of the unnecessary extras that make other tools feel crowded. The fit score has been a real asset, helping me identify customers who are truly the right match. After evaluating many options, CustomerScore was the clear choice for its value and effectiveness. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

I originally missed having playbooks, but now they’re included, and the tool feels truly complete. Review collected by and hosted on G2.com.

MB

Michal B.

CTO & Co-founder

Small-Business (50 or fewer emp.)

4/8/2025

"Great team, great tool"

5/5

What do you like best about Customerscore.io?

Powerful and easy to use, that's rare to see. The team behind it truly listens, supports you, and keeps improving the product in all the right ways. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

Nothing to dislike, it delivers what's expected. Review collected by and hosted on G2.com.