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ConnectWise Automate Reviews & Product Details

ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.

Seller

ConnectWise

Discussions

ConnectWise Automate Community

Languages Supported

English

Product Description

ConnectWise Automate's remote monitoring and management platform allows businesses to automate IT tasks to improve efficiency.

Overview by

Rick Salmon (Senior Digital Marketing Manager at ConnectWise)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

18 months

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Sara S.

Systems Engineer

Small-Business (50 or fewer emp.)

11/29/2017

"New remote option"

4.5/5

What do you like best about ConnectWise Automate?

Fast connection to the computers that we are managing Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

Permissions are a little squirrely and take a bit to figure out Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

8/30/2017

"Great Tools for business"

3.5/5

What do you like best about ConnectWise Automate?

It is nice to have so many tools together when working with customers to resolve issues. Easy to tie records together for billing, customer contacts, scheduling and on and on. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

Do not like that the direct email back to the contact is not easily readable in the tickets. Have to email as part of a time entry for the information to show in the notes thread. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise Automate:

Getting the proper setup and configuration for your environment will help in the long run. Do not rush to get something out but really think about what you want the tools to do for you. Review collected by and hosted on G2.com.

What problems is ConnectWise Automate solving and how is that benefiting you?

Primary work with customers to resolve reported issues. Tracking of the customer trends and repetitive issues are easily identifiable through the tools Review collected by and hosted on G2.com.

Riccardo F.

Business Process Manager

Mid-Market (51-1000 emp.)

12/28/2017

"Product allows for automation of simpel IT tasks"

4/5

What do you like best about ConnectWise Automate?

This is a great product for allowing automation of simple IT tasks, like restarting a service, installing certain scripts, etc. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

It can sometimes have issues and cause the CPU or memory to run hot. Review collected by and hosted on G2.com.

Verified User in Computer Networking

Small-Business (50 or fewer emp.)

8/8/2017

"Great Program"

5/5

What do you like best about ConnectWise Automate?

This software makes it easy to automate the maintenance and alerting for all our client's systems. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

Maybe too much to go over. There is a lot of research needed to make it work just how you would like Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise Automate:

Make sure you do the online courses available otherwise it is much harder to know the inner workings off this software Review collected by and hosted on G2.com.

What problems is ConnectWise Automate solving and how is that benefiting you?

Keeping all the client's PCs up to date. It is important to make sure they all have the latest software updates and without a centralized software to monitor and update them it would be difficult to do it by contacting each client on a regular basis and getting connected to run the updates. Review collected by and hosted on G2.com.

Sean P.

Owner

Small-Business (50 or fewer emp.)

2/21/2017

"Truely the best. You get what you pay for in life, we pay a little more for Labtech, but worth it."

4/5

What do you like best about ConnectWise Automate?

Amazingly powerful! The Scripting engine can do so much, and the monitoring is extremely customization. But those who need it working out of the box, the ignite package is the quick and easy way to go to get you running very quickly. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

Support requests are a little slow for e-mail and phone calls, but their chat is great for little one off questions. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise Automate:

Remember you get what you pay for, many RMM's are free but there is a great deal of setup involved to get it running where it is really usable. Labtech has their ignite "out of the Box" setup which is pre-configured with almost everything you would need for most systems. Setup of additional monitors is very easy. The scripting ability is very powerful, but it does require some time investment to learn the scripting in's and out's. Once you get just some of the basics learned it opens up a world of possibilities.

Labtech is constantly finding minor bugs and resolving them, and pushing the updates out to the partners. Which makes it easier to not worry about flaws. Initial support requests after your setup can take a day to get processed into an engineer, but their engineers are some of the most friendly and easy to talk with people. It's always a pleasure to work with them when we need to. Review collected by and hosted on G2.com.

What problems is ConnectWise Automate solving and how is that benefiting you?

Name a Problem and we're trying to solve it for a client. Something that several of our clients like is the ability to put self help options into place for them. They click on our Company tray icon, select the self help menu option and can select customized self help options. From re-mapping their main network drive to downloading and installing software onto systems when employees switch workstations. Fewr calls to us, and happier clients. Review collected by and hosted on G2.com.

Sergey K.

IT Helpdesk II

Medical Devices

Small-Business (50 or fewer emp.)

10/30/2017

"Connectwise - MSP Gold"

4/5

What do you like best about ConnectWise Automate?

Connectwise ticketing and labtech integration was amazing. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

A little clunky with a little too many features at times. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise Automate:

Great software to allow for scripting and automation on managing client systems. Review collected by and hosted on G2.com.

What problems is ConnectWise Automate solving and how is that benefiting you?

MSP sized problems for many clients with built in time tracking, ticketing, and pricing for workers with user logins, and manageability being all excellent traits of this software. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

1/26/2018

"Connectwise Automate"

4/5

What do you like best about ConnectWise Automate?

Extremely powerful platform with ability to set and forget once configured Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

Configuration is difficult - migration from existing platform has been complicated Review collected by and hosted on G2.com.

Michael Y.

Systems Analyst

Information Technology and Services

Mid-Market (51-1000 emp.)

6/29/2017

"Great software - does a lot of things well"

4.5/5

What do you like best about ConnectWise Automate?

Automate (we know it as Labtech) provides a great all in one type of software to manage your client computers and servers. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

There are sometimes speed problems, which isn't a huge drawback since that's expected, but a faster product definitely would be nicer. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise Automate:

Definitely a strong software. Takes some getting used to, but is very powerful and convenient. Review collected by and hosted on G2.com.

What problems is ConnectWise Automate solving and how is that benefiting you?

The biggest benefit is going to one place to remote into a wide variety of computers. Review collected by and hosted on G2.com.

Donovon C.

Service Desk Analyst

Information Technology and Services

Small-Business (50 or fewer emp.)

1/17/2017

"One tool to rule them all! "

4/5

What do you like best about ConnectWise Automate?

LabTech seemingly grows in importance and vitality every update. It allows complete control of your companies resources, from computers to servers and nearly everything in between. Scheduled commands give you access to powerful scripting engines that make repetitive tasks as simple as a right click. Auditing and reporting are built in and it is now easier than ever to manage your company's resources. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

With so many features, there are always going to be some bugs. Especially in an application with such a large scope. We've had issues with certain scripts not always running successfully, especially post upgrade or update. From time to time the screen connect ad on will require a re-install on a client machine. An agent will require a force update. Some minor bugs, but nothing that is completely unusable. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise Automate:

Give your implementation team adequate time to familiarize themselves with the software before rolling it out. We have a dedicated person who's job is primarily to ensure that LabTech and over vital systems are up to date and performing correctly. This has been vital knowledge to have when asking training related questions, and has provided me with the tools needed to expand my own use of the software. Additionally, it is helpful to look into the integrations available with LabTech. There are so man, such as the Shadowprotect integration, that really make the software invaluable. Review collected by and hosted on G2.com.

What problems is ConnectWise Automate solving and how is that benefiting you?

We are able to use Labtech to manage patching for servers and desktops, monitor backups, monitor server uptimes and alert us when servers or sites go offline. We are able to install software simply by installing the agent and moving the computer to the correct container. We have been able to report on the software installed or the resources available for a client on the fly. We are also able to provide our clients with services such as detecting changes in a file system via LabTech ticketing. Review collected by and hosted on G2.com.