Experience.com Reviews & Product Details - Page 9

They are becoming a complete and robust solution for our company and loan officers to win online. They handle our branch and practitioner listings, they make it easy to automate social sharing, and have a intuitive system that our loan officers can use with little training. They handled our implementation well as we moved from a previous narrow solution to their robust platform. We have been supported very well by our customer success manager. She has been responsive, an advocate for us, and provided ideas for us to use the system in creative ways. We are already leading our peer groups in less than one year and we have not even implemented all of the possible solutions yet. Review collected by and hosted on G2.com.

Some of the developments for new solutions or upgrades seem to take a while. This can be frustrating when you are using their solutions they way they intend, but a bug or issue is found and not quickly resoloved. A recent example is in the Web Analytics feature. For most of our loan officers, it is calculating a "fast" load time for their web page, but other loan officers with the same type of page says, "slow". This is affecting their numeric scoring that represents their online visibility by 50+ which is a big margin. With that stated, they are listening and reviewing the issue but no ETA is available. Review collected by and hosted on G2.com.

Experience is a fantastic tool to help me grow and monitor my business. Review collected by and hosted on G2.com.

There is very little to dislike about this invaluable tool. Review collected by and hosted on G2.com.

I like that I do very little work as Experience.com reach out to my clients gets the review and post to all my social media accounts. They are able to integrate all aspects of professional marketing testimonials. Customer service is great and resolve any issue or questions I might have. I frequently use the site, and it is very efficient, and ease of implementation is accessible. Review collected by and hosted on G2.com.

There's nothing to dislike about experience.com Review collected by and hosted on G2.com.

I like that I dont have to think about it. It just goes out. Asking for reviews is awkward at best, and this does it for me. Also, it goes to all parties on the transaction. Review collected by and hosted on G2.com.

I dont like it going out to people who were nasty to start wth. I would rather if they want to leave a review they have to work harder at it. Review collected by and hosted on G2.com.

Experience.com is User Friendly and Automated. Review collected by and hosted on G2.com.

I do not have any dislikes about Experience.com. Review collected by and hosted on G2.com.

The best thing about experience.com is that you can integrate it with all of your other sites which you get reviews and collectively have them in one place. Review collected by and hosted on G2.com.

Unfortunately, at least for now experience.com is not the industry standard for review experiences. Review collected by and hosted on G2.com.

Their site is very user friendly. When you log in it's easy to navigate around. Review collected by and hosted on G2.com.

Their training could be better, the webinars I was on are not the best. I would recommend on demand training as well Review collected by and hosted on G2.com.

As a loan officer, my daily responsibilities involve managing client relationships, processing applications, and ensuring a smooth lending process. In this role, I’ve found Experience.com to be an invaluable tool for enhancing client interactions and streamlining feedback management. The platform's user-friendly interface is a standout feature; it allows me to effortlessly set up and customize feedback surveys that align with our specific needs. The ease of use means I can quickly deploy surveys via email or SMS, gathering real-time feedback from clients without disrupting our workflow.

One of the most beneficial aspects of Experience.com is its robust analytics and reporting capabilities. The platform provides detailed insights into customer satisfaction and loan experience, which helps me pinpoint areas for improvement and address any issues before they escalate. The real-time notifications are especially useful, as they alert me immediately to new feedback, enabling prompt responses to both positive and negative reviews. This proactive approach is crucial in maintaining a high level of client satisfaction and enhancing our reputation. Review collected by and hosted on G2.com.

While the basic functionalities are straightforward, the more advanced features have a bit of a learning curve. There’s a need for more in-depth resources or training to fully utilize these advanced capabilities.

Overall, Experience.com has significantly enhanced how I manage client feedback and reviews. Its user-friendly design, effective analytics, and integration capabilities make it a powerful tool for any loan officer looking to improve client relations and streamline their feedback processes. Despite some challenges with pricing and the complexity of advanced features, the platform's benefits far outweigh these concerns, making it a valuable asset in my professional toolkit. Review collected by and hosted on G2.com.

I like that I get the same results using Experience.com than I did using a PR firm who charged me over 3x more. My representative at Experience.com is more like a business partner and friend because he collaborates with me and seems genuinely interested in helping me grow my business. I enjoy our monthly zoom meetings. Review collected by and hosted on G2.com.

I don't like that I have to connect it to a Facebook business page; there's no option to just connect it to my personal profile. That's annoying. Review collected by and hosted on G2.com.

The ease of use to gather client feedback is incredible. The ability to automate sending the request for a review and the ability to share the reviews across multiple platforms is also incredible. Review collected by and hosted on G2.com.

My only complaint is that I have to have a business account to link to facebook. I personally don't have one of those, I instead have a professional account. Review collected by and hosted on G2.com.