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The tech is incredibly promising. I am amazed at how well the ad library works. Review collected by and hosted on G2.com.
I signed up for their research tool, Spyder, a few months ago, and I still haven't received what I paid for. For an additional $99 a month, I am supposed to be able to monitor 10 brands. However, over the past few months, I have been unable to access 3 of the 10 brands I am paying for. I contacted customer service, and they said they are working on a new build but couldn't provide specifics. It's a huge waste of money, and I am frustrated that the service is still being sold in this broken state. It's not right, and I haven't heard back from customer service since. Review collected by and hosted on G2.com.
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.