GCPay Reviews & Product Details

GCPay streamlines the process of payment processing of our subcontractors. It is customizable to what our company requires in the form of compliance items, certified payroll reports, retainage. GCPay makes the subcontractor's part of the billing process easy as well. Step by step instructions (with screenshots) help the subcontractor move easily through the process of creating their billings in the GCPay portal.

The subcontractor can track their submittals in the status bar... status updates are right there, letting them know when a billing has been submitted, viewed and approved or rejected.

The GCPay Support Team is absolutely amazing! Always a quick response to us or our subcontractors regarding any issues that they have in the billing process. I've received numerous emails from subcontractors stating that the GCPay Support Team always has the answer to any issue to resolve it quickly and easily. Subcontractors new to the GCPay billing process appreciate the Support Team having access to their screen so that they can be "walked" through whatever issue they might have with the program. Review collected by and hosted on G2.com.

The only downside I would have with GCPay is that I don't see what the subcontractors see in GCPay. This is only a problem when a subcontractor has an issue with their side of the process. Since I can't see what they do, I can't always help them figure out the solution and have to pull in GCPay Support to assist. This is never a real issue though, as the Support Team is so quick to respond.

This makes it a learning experience for me as well, as I take the information the Support Team gives to the subcontractor regarding any issue and keep it in a file in case it comes up for someone else in the future. Bonus! Review collected by and hosted on G2.com.

It is very user friendly. and much easier to navigate than many of the other 3rd party portals. I love the summary at the bottom when entering an invoice. It's just super easy to use especially once you have a couple of jobs. I use the portal at least two to three times per week and prefer it over all the others. I've also been very impressed with their Customer Support, very helpful and knowledgeable and always follow through. Review collected by and hosted on G2.com.

If I had to list one thing that I wasn't fond of it would have to be adding users to jobs. It seems a little more complicated than necessary. The options when giving users job permissions should be clearer. Review collected by and hosted on G2.com.

I’d give GCPay a solid 9 out of 10. It really makes the pay application process smoother and more organized. I like how easy it is to track compliance documents, lien waivers, and approvals all in one place. The interface is pretty intuitive once you get the hang of it, though onboarding took a little time. Overall, it’s a huge time-saver and definitely helps keep everything on track during the billing cycle. Review collected by and hosted on G2.com.

If I had to point out one improvement, it would be the onboarding process — it could be a bit more intuitive for new users. Also, I’ve noticed some slowdowns during busy periods, so performance could be a little more consistent. Review collected by and hosted on G2.com.

GCPay is great for pay app submission and compliance and lien waiver tracking. Everything is stored in one easy-to-use platform and with project specific requirements, you're guaranteed to get all the documentation you need from subs. The customer service team is amazing! They are so nice and quick to help with any questions. Review collected by and hosted on G2.com.

There aren't always the viewing/sorting capabilities that I'd prefer, but it's a minor issue. Review collected by and hosted on G2.com.

GCPay integrates seamlessly with multiple applications, making setup and daily use incredibly easy. Its user-friendly interface and widespread adoption across the company have made it an essential tool in our day-to-day operations. Review collected by and hosted on G2.com.

Having to dig through the backend of jobs to find the email addresses of the individuals who uploaded a specific document — or when you only need to print a single pay application — can be time-consuming and inefficient. Review collected by and hosted on G2.com.

GCPay is a good platform that makes managing construction payments much easier. The interface is user-friendly and intuitive, so it doesn’t take long to figure out how to navigate the system. It’s something we use daily because one of our main GCs relies on it, and it integrates well into our workflow. Implementation wasn’t difficult, and whenever we’ve needed support, the team has been responsive and helpful. Tasks like submitting pay applications, tracking compliance documents, and communicating with stakeholders are all streamlined, saving a lot of time compared to older manual processes. Review collected by and hosted on G2.com.

On the downside, there are occasional bugs where files can’t be downloaded for signing, which interrupts the workflow and can be frustrating. Another challenge is that you have to upload supporting documents for every stored materials line item separately, which becomes tedious, especially on larger projects with many line items. Additionally, it can be difficult and redundant to add people from our team into projects—just to let someone view certain information, we often have to assign them nearly all permissions, which feels excessive and complicated. Review collected by and hosted on G2.com.

Our company has a very rigorous review / approval process, which previously could create quite a quagmire, with all parties involved questioning the status of pay apps. Since implementing GCPay two years ago, the approval process, though still rigorous, is navigated much more smoothly. Not only is it more seamless on the GC side, it also appears to be easier for our Subcontractors, reducing the number of frustrated phone calls. GCPay cannot remove all instances of "user error"; however, it significantly decreased the number of mistakes on pay apps. The tier vendor management is fantastic, including updating the list and sending, receiving and approving waivers. Additionally, GCPay Support is THE BEST I have ever encountered professionally or personally. They are responsive, knowledgeable and patient. The more you use GCPay, the more learn and appreciate its features. Review collected by and hosted on G2.com.

The only very minor downside was management of the retainage percentage (relying on the Subcontractor to accurately change the percentage when appropriate). I believe, however, that issue is being addressed in a future update. Review collected by and hosted on G2.com.

The dashboard is intuitive and provides a clear snapshot of project status, approvals, payment applications, and retention tracking. It’s easy to navigate, and the real-time visibility into commitments and billed amounts helps streamline budget tracking and financial reporting. Review collected by and hosted on G2.com.

The report generation feature could be more flexible. It lacks customization options and requires manual work to extract specific data formats or filter by date ranges, vendors, or cost codes efficiently. Review collected by and hosted on G2.com.

The benefits our company has realized with GCPay are numerous. Subcontractor billing submissions, change order processing, COI tracking, and lien waiver monitoring to name a few have been a breeze with GCPay Review collected by and hosted on G2.com.

The one thing I wish GCPay would improve is their inquiries and reporting library, or create the function to allow users to produce their own inquiries and reports. The out of the box inquiries and reports serve their purpose, but I think GCPay is missing out on a real differentiator from their competitors by not having an inquiry/report builder function Review collected by and hosted on G2.com.

It has an easy to understand user interface and all the projects are easily accessible. The few times I've needed GC Pay support, they have been on top of it and sorted any issues right away. Of the portal platforms I use (and I use many) GC Pay is by far the easiest and most convenient to use. Review collected by and hosted on G2.com.

There's nothing I dislike about GC Pay. It's a well thought out portal and makes for an easy user experience. Review collected by and hosted on G2.com.