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Homebase Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Homebase, finding it user-friendly and highly effective for scheduling tasks. (39 mentions)
Users praise the scheduling ease of Homebase, finding it user-friendly and efficient for managing team schedules. (33 mentions)
Users love the convenient scheduling features of Homebase, streamlining communication and time management effortlessly. (31 mentions)
Users appreciate the simple and intuitive interface of Homebase, enhancing accessibility across devices and improving efficiency. (26 mentions)
Users love how Homebase streamlines scheduling and communication, significantly saving time and reducing errors. (20 mentions)
Users express a desire for increased customization options in Homebase to enhance scheduling and employee management. (12 mentions)
Users find Homebase lacking in essential features and performance, which significantly hinders usability and workflow. (9 mentions)
Users note the limited features of Homebase, wishing for more options and functionalities in the standard version. (8 mentions)
Users face payroll issues with Homebase, noting poor communication and significant delays in resolving problems. (7 mentions)
Users experience frequent bugs and frustrating shift duplication which hinder effective management and scheduling. (7 mentions)
Users struggle with poor customer support, especially for payroll issues, making resolution nearly impossible without external help. (6 mentions)

Top Pros or Advantages of Homebase

1. Ease of Use
Users appreciate the ease of use of Homebase, finding it user-friendly and highly effective for scheduling tasks.
See 39 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use"

What do you like about Homebase?

Easy to see schedule. Can change schedule from app. Can request to trade shifts

PC

Philip C.

Small-Business (50 or fewer emp.)

5.0/5

"Homebase is a great time saver and ideal for our staff work schedule."

What do you like about Homebase?

1. It is very user friendly. 2. It provides short cuts so I save time doing staff scheduling. 3. I have called customer support and they answered al

2. Scheduling Ease
Users praise the scheduling ease of Homebase, finding it user-friendly and efficient for managing team schedules.
See 33 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use"

What do you like about Homebase?

Easy to see schedule. Can change schedule from app. Can request to trade shifts

PC

Philip C.

Small-Business (50 or fewer emp.)

5.0/5

"Homebase is a great time saver and ideal for our staff work schedule."

What do you like about Homebase?

1. It is very user friendly. 2. It provides short cuts so I save time doing staff scheduling. 3. I have called customer support and they answered al

3. Scheduling
Users love the convenient scheduling features of Homebase, streamlining communication and time management effortlessly.
See 31 mentions

See Related User Reviews

Cherish B.
CB

Cherish B.

Small-Business (50 or fewer emp.)

5.0/5

"This makes running our HR department so easy! We love homebase!"

What do you like about Homebase?

I love that it tracks clock in and out for us and makes it into a easy weekly spreadsheet that is downloadable and editable.

Avery R.
AR

Avery R.

Small-Business (50 or fewer emp.)

4.0/5

"Easy Management"

What do you like about Homebase?

It is so nice to be able to communicate with staff and handle scheduling, time off, and availabilty all in one app. At my previous jobs it was difficu

4. User Interface
Users appreciate the simple and intuitive interface of Homebase, enhancing accessibility across devices and improving efficiency.
See 26 mentions

See Related User Reviews

KH

Kortney H.

Small-Business (50 or fewer emp.)

4.5/5

"Brought us into the current century!"

What do you like about Homebase?

When I first started at this company, employees were expected to "clock in and out" by writing down their times on a paper timesheet and do the calcul

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Not very customer service friendly"

What do you like about Homebase?

It is quite tech saavy - they have a pretty simple interface that is accessible between mobile and desktop.

5. Time-saving
Users love how Homebase streamlines scheduling and communication, significantly saving time and reducing errors.
See 20 mentions

See Related User Reviews

Cherish B.
CB

Cherish B.

Small-Business (50 or fewer emp.)

5.0/5

"This makes running our HR department so easy! We love homebase!"

What do you like about Homebase?

I love that it tracks clock in and out for us and makes it into a easy weekly spreadsheet that is downloadable and editable.

Avery R.
AR

Avery R.

Small-Business (50 or fewer emp.)

4.0/5

"Easy Management"

What do you like about Homebase?

It is so nice to be able to communicate with staff and handle scheduling, time off, and availabilty all in one app. At my previous jobs it was difficu

Top Cons or Disadvantages of Homebase

1. Limited Customization
Users express a desire for increased customization options in Homebase to enhance scheduling and employee management.
See 12 mentions

See Related User Reviews

CO

Christy O.

Mid-Market (51-1000 emp.)

4.5/5

"REALLY ENJOY, WOULD LIKE A FEW EXTRA FEATURES."

What do you dislike about Homebase?

I WOULD REALLY LIKE TO SEE THE ABILITY TO SPLIT TIPS FROM SERVERS TO BARTENDERS BASED ON TIME WORKED AND LIQUOR SOLD. ALSO TO WITHHOLD 4% OF CC TIPS

Shenny .
S

Shenny .

Small-Business (50 or fewer emp.)

4.5/5

"Easy to use"

What do you dislike about Homebase?

Sometimes it is difficult to find a way to make a change. For example, I have employees that are temporary workers. I do not want to delete them, but

2. Missing Features
Users find Homebase lacking in essential features and performance, which significantly hinders usability and workflow.
See 9 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Not very customer service friendly"

What do you dislike about Homebase?

It is very buggy - there are times when shifts are duplicated for no reason and when I remove one of the duplicated shifts - the entire shift disappea

Manpreet K.
MK

Manpreet K.

Mid-Market (51-1000 emp.)

4.0/5

"Great Support & User-Friendly, But Needs Improvement for Canadian Users"

What do you dislike about Homebase?

One of the main issues we’ve encountered with Homebase is its performance — the platform often runs very slowly and takes too long to load or process

3. Limited Features
Users note the limited features of Homebase, wishing for more options and functionalities in the standard version.
See 8 mentions

See Related User Reviews

Aaron M.
AM

Aaron M.

Small-Business (50 or fewer emp.)

5.0/5

"Homebase usage review"

What do you dislike about Homebase?

I wish it had more features in the version we use.

Shenny .
S

Shenny .

Small-Business (50 or fewer emp.)

4.5/5

"Easy to use"

What do you dislike about Homebase?

Sometimes it is difficult to find a way to make a change. For example, I have employees that are temporary workers. I do not want to delete them, but

4. Payroll Issues
Users face payroll issues with Homebase, noting poor communication and significant delays in resolving problems.
See 7 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Not very customer service friendly"

What do you dislike about Homebase?

It is very buggy - there are times when shifts are duplicated for no reason and when I remove one of the duplicated shifts - the entire shift disappea

Christy D.
CD

Christy D.

Mid-Market (51-1000 emp.)

3.5/5

"Great overall program for all Employee needs"

What do you dislike about Homebase?

The program does crash and generally takes a while to run payroll.

5. Shift Management
Users experience frequent bugs and frustrating shift duplication which hinder effective management and scheduling.
See 7 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Not very customer service friendly"

What do you dislike about Homebase?

It is very buggy - there are times when shifts are duplicated for no reason and when I remove one of the duplicated shifts - the entire shift disappea

Christy D.
CD

Christy D.

Mid-Market (51-1000 emp.)

3.5/5

"Great overall program for all Employee needs"

What do you dislike about Homebase?

The program does crash and generally takes a while to run payroll.

6. Poor Customer Support
Users struggle with poor customer support, especially for payroll issues, making resolution nearly impossible without external help.
See 6 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Not very customer service friendly"

What do you dislike about Homebase?

It is very buggy - there are times when shifts are duplicated for no reason and when I remove one of the duplicated shifts - the entire shift disappea

Enoch H.
EH

Enoch H.

Small-Business (50 or fewer emp.)

5.0/5

"Homebase is the best fit"

What do you dislike about Homebase?

The only downside is I help Homebase develop a really neat feature and once they rolled it out they wanted to charge me for it. Oh well, it was still

Homebase Reviews (200)

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Reviews

Homebase Reviews (200)

View 1 Video Reviews
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Leachelle m.
LM
Manager
Small-Business (50 or fewer emp.)
"Easy to use with excellent support"
What do you like best about Homebase?

I’ve been using Homebase for over 5 years, and I absolutely love it! The system is incredibly easy to use — everything from scheduling and time tracking to team communication runs smoothly and efficiently. It’s intuitive, reliable, and has made managing day-to-day operations so much simpler.

The user-friendly layout saves me time, and I appreciate that even new team members pick it up right away with minimal training. After trying other platforms in the past, nothing compares to how seamless Homebase makes everything.

Highly recommend it to any business looking for a dependable and easy-to-use workforce management tool! Review collected by and hosted on G2.com.

What do you dislike about Homebase?

Nothing that I really do not like. Maybe the new color scheme Review collected by and hosted on G2.com.

Response from Alifa Jamal of Homebase

Hi Leachelle,

Thank you so much for your thoughtful review! We're thrilled to hear that Homebase has made scheduling and time tracking so much easier for your team — that's exactly what we aim for. It’s great to know the interface works well for everyone, regardless of tech comfort level, and that features like real-time updates and shift swapping are making a real difference.

We also appreciate your feedback on the color scheme — we’re always listening and looking for ways to improve the experience. If you have any specific suggestions, we’d love to hear them!

Thanks again for being part of the Homebase community!

"Effortless Scheduling with Reliable Support"
What do you like best about Homebase?

I find Homebase extremely user-friendly and simple to use, which makes managing and scheduling referees in a recreational soccer league much easier. It’s also very robust, enabling comprehensive functionality to meet various operational needs efficiently. Furthermore, I am particularly impressed with the wonderful tech support provided, which enhances the overall user experience by being readily available and helpful whenever needed. The initial setup of Homebase was very straightforward and did not take much time, facilitating a smooth integration into our league's operations. I also appreciate how effective and reliable the tool has been since implementing it. Finally, I am glad for its usability and the fact that I can conveniently correlate it with Excel spreadsheets, which adds significant value to its functionality for my needs. Review collected by and hosted on G2.com.

What do you dislike about Homebase?

No dislikes at this time. I need a simple & robust scheduling tool....and that's what it is. Review collected by and hosted on G2.com.

Miranda G.
MG
"Effortless Payroll & Time Management"
What do you like best about Homebase?

I love that with just a few clicks, my employees are paid. The ease of use and efficiency Homebase provides is incredible, as I can quickly manage payroll without hassle. I also appreciate the functionality that allows me to see when employees clock in and out, which gives me peace of mind regarding time tracking. Additionally, the process of handling time-off requests is seamless through Homebase; employees can submit their requests, and I can approve them with no difficulty. This integrated approach to managing employee hours and time-off requests saves me a significant amount of time and effort. Moreover, switching to Homebase was a very easy experience for my team and me, which made the transition smooth and stress-free. Overall, the ease of paying employees and the effective time-off management are standout features, and I would highly recommend Homebase to others. Review collected by and hosted on G2.com.

What do you dislike about Homebase?

Nothing that I have found that I don't like Review collected by and hosted on G2.com.

"User-Friendly, Tech-Savvy Scheduling Platform"
What do you like best about Homebase?

I find Homebase incredibly beneficial for scheduling at my job. One of the standout features is the clarity it provides, eliminating any confusion about open shifts. Its ease of navigation is an amazing aspect that enables me to be in control of shift coverage seamlessly. The fact that Homebase is free to use adds to its appeal, making it accessible without any additional financial burden. The application is overall extremely user-friendly and tech-friendly, allowing even those who are not particularly tech-savvy to navigate it easily. The initial setup of Homebase was super easy, which is a testament to its intuitive design and efficiency. Since adopting Homebase across multiple departments, we have moved away from using Excel or Google Sheets, which speaks volumes about its effectiveness and the enhancements it brings to our workflow. With these advantages, I'm highly inclined to recommend Homebase and would rate it a 10 out of 10. Review collected by and hosted on G2.com.

What do you dislike about Homebase?

NA Review collected by and hosted on G2.com.

Junior V.
JV
Director
Small-Business (50 or fewer emp.)
"Homebase has completely streamlined our team management!"
What do you like best about Homebase?

We’ve been using it for scheduling, time tracking, and team communication, and it’s made a huge difference in how we operate day to day. The interface is user-friendly, updates in real-time, and keeps everyone on the same page. Our staff loves being able to check their schedules, swap shifts, and clock in/out straight from their phones. Plus, the customer support is responsive and helpful whenever we need it. Highly recommend to any business looking to stay organized and save time! Review collected by and hosted on G2.com.

What do you dislike about Homebase?

Sometimes the app can be glitchy, especially when staff are clocking in or out—it doesn’t always register right away, which creates some confusion with time tracking. The notifications can also be inconsistent, and there are moments when schedule changes don’t push through to everyone in real-time. While the core features are solid, some of the more advanced tools feel locked behind the paid tiers, which can be limiting for smaller teams. Still, with a few refinements, it could be even better. Review collected by and hosted on G2.com.

Christina P.
CP
General Manager
Small-Business (50 or fewer emp.)
"Restaurant Scheduling for Romancing the Bean"
What do you like best about Homebase?

1. Ease of Use - the interface is intuitive and user-friendly for both managers and hourly employees. Staff can clock in/out, view schedules, and request time off from their phones.

2. Scheduling Simplicity - drag-and-drop scheduling, availability tracking, and shift swap features make creating and updating schedules quick and painless.

3. Built-In Communication Tools - the built-in chat/messaging system helps keep staff updated on shift changes or announcements, improving team communication.

4. Labor Cost Insights

Real-time labor cost projections and reports help managers stay within budget and avoid overtime. Review collected by and hosted on G2.com.

What do you dislike about Homebase?

1. Notifications Overload

Employees sometimes receive too many notifications, especially around minor updates like slight schedule changes or reminders, which can cause notification fatigue. Or especially getting notifications for features we don't even have, like time clocking for shift breaks.

2. Limited Offline Functionality

The mobile app requires a strong internet connection. If employees are in areas with poor service, they may struggle to use the app to clock in or view schedules. Review collected by and hosted on G2.com.

Victor M.
VM
Vice President
Small-Business (50 or fewer emp.)
"Great for small business owners, easy to learn"
What do you like best about Homebase?

I like that its basic features are free which are enough for small business owners with limited employees and does not need to full features. Its free version has many features available to use and is very reasonable. Its paid versions are great for business as my business will grow. I have been using it since 2018 and have recommended it to many business owners that need time clock in, and scheduling. The team can view their own schedule make request for time off and more. Its great and simple. Review collected by and hosted on G2.com.

What do you dislike about Homebase?

the price for the full or advance features. Like payroll, having the base fee, then for each employee, and or subcontractor or independent contractor those cost can make using the program expensive, especially if certain contractors are only used for 1 to 3 projects. or for limited time periods Review collected by and hosted on G2.com.

Response from Alifa Jamal of Homebase

Hi Victor,

Thank you so much for being a loyal Homebase user since 2018 and for sharing such a detailed and thoughtful review!

We're thrilled to hear that Homebase has been a valuable tool for your business over the years—especially the free features that help small business owners manage scheduling, time tracking, and team communication easily. It’s fantastic that your team finds it simple to request time off and view their schedules, and we’re honored that you’ve recommended us to other business owners!

We also truly appreciate your candid feedback about the pricing for our advanced features like payroll. We understand that costs can add up, especially for businesses working with short-term contractors or seasonal staff. Your input is invaluable as we continue to explore ways to offer even more flexible and affordable options that support growing businesses like yours.

If you ever have ideas or specific needs you'd like us to consider, we're all ears. Thank you again for being part of the Homebase community—we’re here to support you as your business grows!

Jamie W.
JW
Managing Market Partner
Mid-Market (51-1000 emp.)
"Makes My Job Easier"
What do you like best about Homebase?

Homebase has made my job so much easier by keeping everything in one place. It's incredibly helpful for both myself and my team-we can create schedules, trade shifts, find coverage, and request time off all within the same platform. Using Homebase has simplified our workflow and made everything more efficient each week. Review collected by and hosted on G2.com.

What do you dislike about Homebase?

While Homebase is a great tool for scheduling, there are some limitations within the app that could be improved. Requesting time off and setting availability can be a bit difficult for staff to manage through the mobile app. Adding more flexibility around editing or deleting time-off requests and adjusting availability would make the experience smoother and more user-friendly for both managers and team members. Review collected by and hosted on G2.com.

CH
National Director of Sales and Marketing
Small-Business (50 or fewer emp.)
"Great for seasonal or temporary work"
What do you like best about Homebase?

There are several benefits to using the app - but the top two would be the ability to work through and monitor scheduling in a way that allows you to either schedule ahead, or post openings that allow staff to pick up shifts. In addition to this, because we have a lot of seasonal staff that rotates year after year, mostly college age students, the ability to set the geo net that disables check in or check out when they are near or around the workplace is a great benefit. Review collected by and hosted on G2.com.

What do you dislike about Homebase?

I don't use all of the features in the app - but we do get some pushback about difficulty using it from the staff side. There are so many options, that for those maybe not as tech inclined - it's overwhelming at times. I also would like to have a little more control over the notifications and how this works on each users phone. I send messages to staff on occasion and rarely get notes back or see that they have read it. This tells me that they are not being notified, as I know these kids have their phones on them at ALL times. Review collected by and hosted on G2.com.

Joe W.
JW
Consultant
Mid-Market (51-1000 emp.)
"Homebase makes life easier for owners and managers"
What do you like best about Homebase?

The most helpful part of Homebase is that it integrates with our Clover POS system. Once an employee is created in Clover it’s easy for the employee to clock in/out for their shifts. Homebase ensures they clock in when they enter their PIN code to access the register so employees don’t miss clock ins ver often. It also tracks break times and helps us manage tips pay out with ease. Review collected by and hosted on G2.com.

What do you dislike about Homebase?

The only thing we struggle with at times is network related. If our POS drops off the network or internet goes down sometimes data doesn’t sync right away. Review collected by and hosted on G2.com.

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