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Lever Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Lever, highlighting its user-friendly interface and effective automation in hiring. (85 mentions)
Users appreciate Lever's user-friendly interface that facilitates smooth collaboration and seamless integration with essential tools. (41 mentions)
Users value the ease of applicant tracking with Lever, enhancing their hiring process and team collaboration. (38 mentions)
Users value the seamless integrations of Lever, enhancing efficiency and streamlining the hiring process significantly. (32 mentions)
Users find Lever to be incredibly intuitive, enhancing productivity and simplifying recruitment tasks with ease. (30 mentions)
Users value the time-saving efficiency of Lever, streamlining their hiring process with automated workflows and tools. (28 mentions)
Users praise the implementation ease of Lever, highlighting the excellent support and guidance throughout the setup process. (26 mentions)
Users find Lever's candidate management cumbersome due to limited customization and overwhelming interfaces, affecting efficiency. (34 mentions)
Users find limited customization options in Lever frustrating, particularly for interview scheduling and job posting flexibility. (29 mentions)
Users express frustration with missing features, such as manual scheduling and limited reporting options, affecting usability. (27 mentions)
Users find access limitations in Lever, lacking essential features for scheduling and customization needs. (18 mentions)
Users express frustration with poor customer support, experiencing long wait times and minimal communication from Lever. (18 mentions)
Users find scheduling issues with Lever challenging, complicating the hiring process due to multiple invites and region-specific steps. (18 mentions)

Top Pros or Advantages of Lever

1. Ease of Use
Users appreciate the ease of use of Lever, highlighting its user-friendly interface and effective automation in hiring.
See 85 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great Experience working with Lever and Tom!"

What do you like about Lever?

We recently implemented Lever as an ATS at our company. It has been very user friendly, great automation, and will be very impactful in our hiring pr

G B.
GB

G B.

Small-Business (50 or fewer emp.)

4.0/5

"Decent ATS with good CS"

What do you like about Lever?

It’s reasonably priced for the features it offers, and their customer service and support are excellent! i like the ease of scheduling candidates wit

2. User Interface
Users appreciate Lever's user-friendly interface that facilitates smooth collaboration and seamless integration with essential tools.
See 41 mentions

See Related User Reviews

TM

Teodora M.

Enterprise (> 1000 emp.)

4.5/5

"Strong ATS with Nice UI"

What do you like about Lever?

What I value most about Lever is their collaborative approach with clients. Their product team has allowed us to work closely with product managers, o

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great tool for managing hiring pipeline"

What do you like about Lever?

Easy to move candidate between interview stages Ability to view candidate communications, interview, feedback all in one place

3. Helpful
Users value the ease of applicant tracking with Lever, enhancing their hiring process and team collaboration.
See 38 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Great HR platform"

What do you like about Lever?

The ease of collecting data, its ease of use and how there is so many resources for your understanding of the platform.

Prince A.
PA

Prince A.

Mid-Market (51-1000 emp.)

5.0/5

"Everything is very smooth"

What do you like about Lever?

Most helpful is easily tracking of applicants, Smoothly interview scheduling.

4. Integrations
Users value the seamless integrations of Lever, enhancing efficiency and streamlining the hiring process significantly.
See 32 mentions

See Related User Reviews

Marta C.
MC

Marta C.

Mid-Market (51-1000 emp.)

4.0/5

"great tool for process automation and excellence in recruiting"

What do you like about Lever?

I really like how Easy book links allow us to schedule interviews without us needing to use an external service. The integrations with personio reduce

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great tool for managing hiring pipeline"

What do you like about Lever?

Easy to move candidate between interview stages Ability to view candidate communications, interview, feedback all in one place

5. Intuitive
Users find Lever to be incredibly intuitive, enhancing productivity and simplifying recruitment tasks with ease.
See 30 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.0/5

"User-friendly ATS"

What do you like about Lever?

It is incredibly user-friendly. I have used many ATS systems but this is one of the better ones! Very easy to use with great features.

Samanta J.
SJ

Samanta J.

Mid-Market (51-1000 emp.)

4.0/5

"Clean UI and solid for scale, but pricey and not great support"

What do you like about Lever?

I really like how clean and easy the UI is - super intuitive. We didn’t need much onboarding time, which helped since we had to move fast (setup was f

6. Efficiency
Users value the time-saving efficiency of Lever, streamlining their hiring process with automated workflows and tools.
See 28 mentions

See Related User Reviews

Harshit A.
HA

Harshit A.

Enterprise (> 1000 emp.)

5.0/5

"Lever is a great tool for conducting and managing Interview"

What do you like about Lever?

That we can edit the interview feedback and manage the time directly from the portal instead of scheduling rthe meet from somewhere else.

Irving O.
IO

Irving O.

Enterprise (> 1000 emp.)

4.5/5

"Daily Use of Lever Hire"

What do you like about Lever?

As a daily user of Lever Hire, I’ve gained hands-on experience with its core features, integrations, and user experience, which allows me to assess bo

7. Implementation Ease
Users praise the implementation ease of Lever, highlighting the excellent support and guidance throughout the setup process.
See 26 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Lever wins with Tom"

What do you like about Lever?

My favorite part of Lever is the job posting templates, ease of scheduling with easy book links, and the amazing support during implementation. Tom Ma

Addison T.
AT

Addison T.

Enterprise (> 1000 emp.)

2.5/5

"Lever ATS Review"

What do you like about Lever?

Simple, easy to learn and navigate, light package so not the most difficult tool to implement, out of the shelf solution which can fit most of the req

Top Cons or Disadvantages of Lever

1. Candidate Management
Users find Lever's candidate management cumbersome due to limited customization and overwhelming interfaces, affecting efficiency.
See 34 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

2.5/5

"Good but things to improve"

What do you dislike about Lever?

Requisiotion and Job Post separation - I do see the benefit for this, but I feel like how it's currently structured is confusing. We have many Job Pos

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Lever leveled us up!"

What do you dislike about Lever?

A few of the capabilities could be improved. Needing a tab for additional questionnaire answers to quickly access candidate answers. Candidate home pa

2. Limited Customization
Users find limited customization options in Lever frustrating, particularly for interview scheduling and job posting flexibility.
See 29 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Lever wins with Tom"

What do you dislike about Lever?

Unable to receive candidate availability. Using easy book links to schedule for the first round or two of interviews is great, but when scheduling pan

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Super Smooth Lever Implementation"

What do you dislike about Lever?

If I had to nit pick, the inability to customise interview buckets per role.

3. Missing Features
Users express frustration with missing features, such as manual scheduling and limited reporting options, affecting usability.
See 27 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Best ATS I've used"

What do you dislike about Lever?

I would like some additional options for reports such as pulling feedback forms to count out numbers of phone screens or notes reports. But other tha

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Lever has made my life at work so much easier and enjoyable!"

What do you dislike about Lever?

I wish I could pick how many intros I want to do a way, there is no way for me to set up a max at this time. Also the buffer time doesn't seem to trul

4. Access Limitations
Users find access limitations in Lever, lacking essential features for scheduling and customization needs.
See 18 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Lever wins with Tom"

What do you dislike about Lever?

Unable to receive candidate availability. Using easy book links to schedule for the first round or two of interviews is great, but when scheduling pan

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Lever leveled us up!"

What do you dislike about Lever?

A few of the capabilities could be improved. Needing a tab for additional questionnaire answers to quickly access candidate answers. Candidate home pa

5. Poor Customer Support
Users express frustration with poor customer support, experiencing long wait times and minimal communication from Lever.
See 18 mentions

See Related User Reviews

Samanta J.
SJ

Samanta J.

Mid-Market (51-1000 emp.)

4.0/5

"Clean UI and solid for scale, but pricey and not great support"

What do you dislike about Lever?

Customer support honestly isn’t great. We barely hear from them unless it’s time to renew... It doesn’t feel like we have a relationship there. Also,

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Talent Operations Specialist"

What do you dislike about Lever?

cant duplicate easy book links. could have phone call for CS

6. Scheduling Issues
Users find scheduling issues with Lever challenging, complicating the hiring process due to multiple invites and region-specific steps.
See 18 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Lever wins with Tom"

What do you dislike about Lever?

Unable to receive candidate availability. Using easy book links to schedule for the first round or two of interviews is great, but when scheduling pan

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

2.5/5

"Good but things to improve"

What do you dislike about Lever?

Requisiotion and Job Post separation - I do see the benefit for this, but I feel like how it's currently structured is confusing. We have many Job Pos

Lever Reviews (2,094)

View 3 Video Reviews
Reviews

Lever Reviews (2,094)

View 3 Video Reviews
4.3
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G2 reviews are authentic and verified.
Amber A.
AA
Mid-Market (51-1000 emp.)
"Intuitive, Efficient, and Solid Tool for Recruiters"
What do you like best about Lever?

I love the organization aspect of Lever as everything is easy to see and find, making it very intuitive and user-friendly for day-to-day tasks as a recruiter. The customization options available in Lever allow me to tailor my experience to fit my workflow, enhancing my efficiency. I particularly enjoy the quick resume review feature, which simplifies the process of clicking through resumes and efficiently handling candidates whether it's archiving, emailing rejections, or moving them to interview rounds. Additionally, the new Talent Intelligence feature is exciting as it helps flag candidates that are likely a good fit based on the AI interpretation of their resumes, offering a modern approach to recruitment challenges. Furthermore, Lever's integration capabilities with other tools we use, such as HRIS BOB, Checkr, and sourcing tools like Covey Scout, are incredibly beneficial as they create a seamless recruitment pipeline. Finally, my overall satisfaction with Lever is reflected in my high recommendation score of 10. Review collected by and hosted on G2.com.

What do you dislike about Lever?

I would love if the Talent Intelligence feature used more of a ranking option so I could see how candidates are being sorted. I would also love to see improvement to the filtering options - sometimes incorrect results are provided. For Talent Intelligence, there is no way to filter by candidates who are not a fit. I'd love to have that option. Review collected by and hosted on G2.com.

Response from Jill Fox of Lever

Thanks for the review, Amber! I am very happy to share new functionality just came out in our Summer 2023 release around search functionality. Learn more about it here: https://help.lever.co/hc/en-us/articles/115005707943-Searching-the-database-for-candidates

Kari R.
KR
Sr. Executive Recruiter
Mid-Market (51-1000 emp.)
"Great Platform but needing major upgrades to stay relevant"
What do you like best about Lever?

Ease of use for our recruiting team and our hiring managers.

Constantly updating, making improvements, adding integrations. Review collected by and hosted on G2.com.

What do you dislike about Lever?

Would like to be able to mark candidates as A,B, C or Diamond, Gold, Silver medalists so that our impact players are easily recognizable, something other than tagging. I would like a dashboard where I can visually add all the candidates I need to follow up with. I would like to have more control over the Talent Fit, it's a nice start but it is not accurate at all. Considering it is based on the Job Ad. We are changing from using job descriptions to actual job ads where the Talent Fit won't create the appropriate matches. I would like more control over what the managers are able to do and not do in the platform. I would like them to be able to see all of their open jobs and candidates, but I don't want them moving them through the pipeline or creating job offers. I have tried using the top of funnel automations, but they don't function the way I need them to, even with the help of our Account Rep and the Tech team. In general I and my team feel the AI is lagging way behind the competition for top of funnel and candidate outreach. Also, having ongoing integration issues for over two years with our CRM provider. Review collected by and hosted on G2.com.

Response from Jill Fox of Lever

Thanks so much for the review, Kari! it is possible to mark candidates as silver medalists! Please reach out to our Support team to learn more.

See how Lever improved
CP
Director of People Operations
Small-Business (50 or fewer emp.)
"Beware of their sneaky "auto-renew" terms"
What do you like best about Lever?

For small teams with occasional hiring needs, Lever works fine. It has most of the functionality to effectively hire. However, their pricing is more expensive than other ATS software with more robust features. You can easily cross-post your jobs to dozens of integrated job boards but the candidate quality is often questionable. Review collected by and hosted on G2.com.

What do you dislike about Lever?

If you are a startup, Lever will not give you access to a Customer Success Manager so you're left to navigate the ATS with their self-serve resources. This can be frustrating when you're trying to set up Lever and understand how to best use the platform. Additionally, I had an awful experience terminating my contract with Lever and ultimately had to pay for a full year of the software even though we switched to a different ATS. Lever sneaks an "auto renew" term into their contracts and hides a requirement for 30 day advance notice to cancel in their website's terms & conditions. Although I emailed Lever to cancel my software the day before the renewal date, I was told because I didn't provide 30 days' advance notice, the order form auto-renewed and they threatened to send us to collections if we didn't pay. I never received any communications from Lever leading up to the renewal and their team was extremely unhelpful in trying to find an amenable solution. Review collected by and hosted on G2.com.

Heidi V.
HV
"User-Friendly but Needs Better Support"
What do you like best about Lever?

I have been using Lever for over three years, mainly for recruiting and hiring candidates within my company. What stands out is its user-friendly interface which made getting started with it straightforward and seamless. I really appreciate Lever's ability to easily access and track hiring data, as well as export new hire information to our CRM. The automation features in Lever have proven to be incredibly useful, allowing me to set up processes that saved time and reduced our reliance on support staff, effectively saving us both time and money. Additionally, as far as I'm aware, Lever has been a good financial fit for our company, and my team is very happy with its functionality and ease of use. Review collected by and hosted on G2.com.

What do you dislike about Lever?

I do wish that Lever's support team was more accessible. I have gotten very frustrated at times with their support team because some of the other platforms that my team uses have support teams that are much more accessible than Lever's. It's not the end of the world, but it's something that I feel could be better. Review collected by and hosted on G2.com.

Mikaela L.
ML
"User-Friendly and Integrable, Needs More Automation"
What do you like best about Lever?

I really appreciate how user-friendly Lever is, making it easy for people to learn and navigate, which is crucial in my role as a TA coordinator. The software is well laid out, with features that organize candidates and job postings effectively. It allows seamless integration with systems like LinkedIn, automatically posting job listings, which saves our team valuable time. Lever's ability to track requisitions and maintain organization within the team is impressive. I also enjoy the connectivity it provides with other systems such as SAP, HR Hub, and LinkedIn, which enhances our efficiency. Moreover, the features for scheduling interviews, managing pending approvals, and creating offer workflows, which automatically bring up approvers, are extremely useful in streamlining our operations. The overall capability of housing almost all the information we need for managing candidates is invaluable. Review collected by and hosted on G2.com.

What do you dislike about Lever?

I find it challenging that requisitions require manual input of details, which increases the workload. It would be beneficial if this process could be automated to reduce the manual labor involved. Additionally, the current filter options within the jobs or requisitions sections appear insufficient, specifically lacking the capability to filter by hiring manager. This limitation has been a recurring concern for my team and myself, where the absence of adequate filter options stifles efficient navigation and data management. Review collected by and hosted on G2.com.

Jason P.
JP
Owner StratTech Consulting
"Automation Wins, But CRM Falls Short"
What do you like best about Lever?

I appreciate Lever's good user guides, which made it easy for me to configure most of the platform by myself due to my experience with applicant tracking systems. This is supported by the option to have a consultant assist if necessary. I find Lever's automation features particularly useful, as they allow the automation of almost any workflow, which considerably optimizes our recruiting processes. The job-specific knockout questions feature is also highlighted as being especially good, adding value to the hiring efficiency. Furthermore, Lever's ability to integrate with several other vendors satisfies our additional software solution needs effectively. Review collected by and hosted on G2.com.

What do you dislike about Lever?

{"I probably wouldn't buy Lever again because there are other better options in the marketplace now.","Lever's websites are not good, limiting their overall effectiveness.","Lever's CRM functionality is limited, which is a drawback for me.","The lack of a full career site offering within Lever is a significant issue, as even custom-built career sites lose functionality through the apply flow.","For small to midsize companies, the absence of a good career site bundled with the software is a major gap."} Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Mid-Market (51-1000 emp.)
"Simple and Effective Tool"
What do you like best about Lever?

Having implemented Lever at various companies, I can confidently recommend Lever to small and mid-size companies, and implementation has always been a breeze, with great support along the way. Lever makes recruiting feel easy. It keeps everything in one place and helps me stay organized across candidates, interviews, and feedback. The automation and reminders make it simple to keep things moving and stay on top of communication. Review collected by and hosted on G2.com.

What do you dislike about Lever?

Some reports and filters could be a little easier to use. It takes a bit of time to set things up the way you want, but once it is dialed in, it works really well. Review collected by and hosted on G2.com.

Alvaro I.
AI
Director of Web Development
Mid-Market (51-1000 emp.)
"Solid recruiting tool with great tracking and collaboration features"
What do you like best about Lever?

Lever does its job very well. It allows me to maintain a clear funnel of all candidates across multiple job openings, making it easy to track where each person is in the process. I also appreciate how it keeps a record of all email communications between candidates and my team, and how we can share notes across departments. The activity tracking helps me stay on top of pending tasks, and the search functionality is excellent, especially helpful when I don’t remember exact candidate names. The filters and search options are spot on. Review collected by and hosted on G2.com.

What do you dislike about Lever?

Sometimes the resumes (CVs) take longer than expected to load, which can be frustrating if you are in a middle of an interview. Also, I feel the dashboards, particularly for hiring managers, could provide more insights, such as average time to hire for specific roles, bottlenecks in the process, or better visual overviews of pipeline health. Review collected by and hosted on G2.com.

VY
DevOps Technical Consultant
Information Technology and Services
Enterprise (> 1000 emp.)
"Lever is a wonderful platform for streamlining the hiring process for finding the right talent."
What do you like best about Lever?

1.) Easy to use interface which allows the non-technical individual to easily interact with the portal.

2.) Great automation workflows and pipelines features to reduce the manual work.

3.) Huge set of integration available such as Slack, Google, Zoom and more that enhance its features and functionalities. Review collected by and hosted on G2.com.

What do you dislike about Lever?

1.) It brings learning curve for new users and adapt to the platform due to it extensive features.

2.) Limited extension for available and less responsive on mobile views.

3.) Syncing issues can be faced by the user for email service. Review collected by and hosted on G2.com.

Verified User in Defense & Space
UD
Small-Business (50 or fewer emp.)
"Simple and straightforward, but otherwise poor compared to others I've used"
What do you like best about Lever?

It is very simple and straightforward, easy to use for posting & review. Review collected by and hosted on G2.com.

What do you dislike about Lever?

It does not auto-disposition despite having built-in Qualifying Questions and causes extra added lift on recruiting partners to filter responses out manually. Additionally, it often does not show that the person has been Archived in the active inbox, rather you have to manually click through the existing "applicant" pool to ensure they've disappeared from view as Archived. Additionally, if they are applying for more than one position, you cannot bulk disposition even with filtering based on a response as those who have applied to more than one job need to be manually removed and addressed individually. Also, adding and deleting users is a main, as most would not think to go to Surveys to find such insight. Posting jobs is easy, but the fields are not easily manipulated and often font is all wonky on the live page even if it looks right on the posting page. API Integration not easy to manipulate either without adding as IT. I use Lever daily so these are all ongoing irritants. As the Head of People, I will be moving us off this ATS to another platform once renewal becomes available. Review collected by and hosted on G2.com.

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