We're thrilled to hear that SchoolAuction.net was easy to use for your school auction! Thank you for highlighting the user-friendly interface and the ease of organizing items and donations. However, we're sorry to hear about the difficulty with selling 'tickets' and the clutter at check-in. Your satisfaction is important to us, and we'd love to help make it go smoother for your next event or fundraiser. Please reach out to our Support team by clicking Contact Support in the Help widget and they should be able to help streamline the RSVP check-in style for you. Again, thank you for leaving a review - It's fantastic to know that SchoolAuction.net has saved your volunteers hours of work and made the event easier for your participants. Looking forward to continuing to work together!

Hi there,

Thank you for taking the time to write a review. I'm so glad you find our software to be user-friendly and you appreciate all the post-auction reminders as well. As for max high bid visibility, one of our reasons against making them visible was that it could lead to an unethical advantage for chairs to be able to see them, especially if chairs are bidding themselves, so it was done in the consideration of fairness - I can see how that information could be valuable for you to see though. Thank you again for all your feedback, and we look forward to helping your school with their next fundraiser.

We're glad to hear that SchoolAuction.net has been beneficial in managing your annual gala and has made planning and running your event easier for your team. Also, I wanted to point out that we have made it so people can remove unassigned tickets/seats from orders themselves. See https://schoolauction.helpscoutdocs.com/article/1119-editing-a-ticket-video for instructions.

And to address your comment about migrations (aka carrying over data from previous years), in our help doc we suggest migrating over donors and items and then deleting what you don't need, which is kind of the same as hiding them but more effective in our opinion. It seems like just as much work to filter them before the migration. We'd also suggest that you merge users after a migration...to reduce clutter that can come from previous events.

Thank you for taking the time to leave such a detailed review; we really appreciate your support and look forward to continuing to serve your fundraising needs!

Hi Janet,

Thank you so much for the wonderful feedback! We’re delighted to hear that you found the user interface intuitive and the training sessions helpful. It’s great to know the printable paddle numbers with QR codes made your event check-out process smooth and efficient.

We appreciate you taking the time to share your experience and are thrilled that SchoolAuction.net helped make your fundraising gala a success!

– The SchoolAuction.net Team 🦉

Thank you so much for your thoughtful review! We’re thrilled to hear that SchoolAuction.net helped make your annual fundraiser run smoothly and that our customer service team made a great impression.

We also really appreciate your suggestions about drag and drop photo uploads and in-line catalog editing — both are excellent ideas that our product team has been discussing. Feedback like yours helps us keep improving and making setup even faster for future events.

Thanks again for choosing SchoolAuction.net and for taking the time to share your experience!

– The SchoolAuction.net Team 🦉

Hi Christy,

Thanks so much for taking the time to update your review! We’re glad to hear you’re enjoying the flexibility of running both in-person and online auctions—and that the texting feature has helped make things more accessible for your guests.

We're sorry to hear that some bidders ran into issues during your recent online auction. We know how important it is for the experience to be smooth from start to finish. If you haven’t already, our support team would love to hear more about what those users experienced so we can help troubleshoot and improve for next time. You can reach them via the Help widget or by emailing support@schoolauction.net

Thanks again for using SchoolAuction.net—we’re honored to support your events and fundraising goals!

Hi,

Thank you for taking the time to share your thoughts. We’re sorry the software didn’t end up being the right fit. SchoolAuction.net is designed to handle many event types and features, which can take a little time to get comfortable with—especially for first-time event organizers.

Your refund was pro-rated based on the several hours of personalized Zoom and email support our team provided before cancellation. While many customers are able to set up their events independently, we’re always happy to provide one-on-one assistance when extra support is needed. We’re glad you enjoyed our live training webinars and appreciate your feedback as we continue improving the experience for new users.

– The SchoolAuction.net Team 🦉

Hi there,

Thank you so much for the wonderful review! We’re thrilled to hear that Roger helped make setup quick and easy—especially on a tight timeline. It’s great to know you found the platform simple to use and that it helped you include supporters who couldn’t attend in person.

We appreciate you taking the time to share your experience and are so glad SchoolAuction.net could help make your silent auction a success!

– The SchoolAuction.net Team 🦉

Hi Tiffany,

Thanks so much for your thoughtful review! We're glad to hear you enjoyed our timely replies from the Support team and found the reports helpful. Good news—our software does support directly emailing gift certificates to auction winners. I've included the link for more info on how to do that below (G2 won't let me change the link name from what they've assigned it - "See how SchoolAuction.net improved" - but it contains the right info).

You're right that header images sometimes require tweaking, since they automatically resize based on device screens. For best results, we recommend images that are at least twice as wide as they are tall. This helps ensure the banner displays well across a range of devices and minimizes resizing issues. More tips on images can be found by searching our Help library for the article titled "Uploading a Banner Image" (I'd include the link here for you but unfortunately I'm limited to 1 link on this platform). Or you can always reach out to our Support team for more help with image sizes.

Thanks again for your feedback, Tiffany—it helps us continually improve!

We're glad to hear that you find SchoolAuction.net easy to use with great help guides. We also appreciate your feedback on the pre-scheduled custom text messages and processing fees. For the text messages, we will take this into consideration for future updates. And for the processing fees, we now have two options for asking your supporters to cover fees/costs associated with your event: Offset Processing Fees (only) and the Last Ask (configurable for donations to cover cc fees, as well as other fees/expenses). You can learn more about it here: https://www.schoolauction.net/last-ask/ or you can reach out to our Support team via the Help widget in your event site. Thank you again for your feedback and we look forward to working with you again!