ShipStation hooks to everything and makes shipping easy. I even like how much we save on shipping using ShipStation. We use the mobile app and use ShipStation to verify orders as well. Customer support is great at answering any questions we have quickly. Setting up ShipStation was easy as it just plugs quick and easy in to Shopify and Amazon. Simplifying the shipping we do on a daily basis. ShipAtation has become a crucial part to our company. Review collected by and hosted on G2.com.

Not everything printable is customizable. Review collected by and hosted on G2.com.

I have been using ShipStation for about six years and appreciate its capability to seamlessly integrate with our POS system and manage online shipping need. One of the things I love about ShipStation is its ease of use, from setting it up initially to its day-to-day operations, it has been very smooth. The quick shipment features, ability to create labels promptly, and securing good shipping rates effectively streamline our shipping logistics. It handles tracking and sends out confirmation updates efficiently which significantly helps with customer communication. The address validation and alerting our customers about the status of their shipments are very useful features. I value the quick calculation and purchase of shipping labels, especially from UPS. Additionally, the feature that allows us to generate labels and retrospectively check on shipments for our customers extends our business efficiency. Moreover, staying competitive with pricing is crucial for us, and ShipStation meets this need effectively. I am also pleased with the reporting structure, which aids in our business management. Overall, ShipStation significantly simplifies the processes of our online e-commerce shipping. Review collected by and hosted on G2.com.

I feel that ShipStation could improve by offering more options for best purchase decisions. Review collected by and hosted on G2.com.

I appreciate the smooth and straightforward setup experience with ShipStation, thanks to the assistance of their representative. I love how ShipStation handles bulk shipping efficiently, particularly in generating shipping labels using a thermal printer, which simplifies the process of preparing packages for the United States Postal Service pick up the next day. The capability to upload addresses into the system for label creation significantly enhances my operations, especially for managing up to 400 shipments in a single day. I value the integration with Excel, which streamlines data processes by eliminating the need for manual address entry and enabling the generation of reports with tracking information for customer communication. The ease of shipping procedures, from uploading addresses to printing labels and preparing them for postal service collection, makes ShipStation a remarkable tool. These features are crucial, and this ease of use is a key reason why I would choose to repurchase and recommend ShipStation to others, warranting my rating of 10 on the likelihood of recommending it. Review collected by and hosted on G2.com.

There is nothing I don't like about ShipStation Review collected by and hosted on G2.com.

We initially started using ShipStation when we were switching to using Shopify as our primary platform. After looking at several other possible shipping facilitators, ShipStation was the only one that hd the features we needed to keep business going as usual. Once you get the basics, it's fairly intuitive to use, and getting better. We have negotiated our own rates with our carrier, and it's really simple to have those rates show up in the system. Anytime I've called with a question, the customer support has been excellent. Review collected by and hosted on G2.com.

While there are a lot of amazing reports, there are some limitations that are frustrating only because I know the data is there, it's just not easily accessible. One thing I would love to see is an expansion on the "Shipment Count By User" report. It would be awesome to not only see how many shipments an individual has gotten out, but also how many boxes, how many items, and how much weight. We have such a wide range in our order size, that one person may get 50-75 orders out in a day, while another who is working just as hard may only get out 12-17. Having metrics besides the number of shipments would help me establish a more uniform expectation of what should be accomplished in any given day. Review collected by and hosted on G2.com.

I appreciate ShipStation for its capability to automatically sync orders into their platform, which has streamlined our order processing significantly. The automatic synchronization not only saves us a lot of time but also labor, as we used to manually copy-paste shipping labels using different providers. This function enables us to process shipments more efficiently by automatically adding tracking numbers to our website. Additionally, I love the rate comparison feature, which allows us to compare shipping rates from different carriers like USPS, UPS, and FedEx. This functionality is vital as it empowers us to select the most cost-effective shipping options, ultimately saving us money. The customer service representatives are incredibly helpful; they guided us through a somewhat complicated onboarding process, ensuring our accounts like Etsy and Amazon were properly linked, which would have been challenging without their support. Overall, ShipStation enhances our shipment processing efficiency and helps us maintain a smooth operational flow. Review collected by and hosted on G2.com.

I find the initial setup with ShipStation a bit complicated. Linking accounts like Etsy and Amazon requires customer support assistance, as doing it independently can be challenging. Additionally, ShipStation's inability to process master shipments is a significant limitation for us. With orders containing multiple boxes, we cannot provide a master tracking number for customers to view all related shipments. This forces us to process each box separately, unlike FedEx, which offers master shipment capabilities. Review collected by and hosted on G2.com.

Its history . . . but that is now history. Review collected by and hosted on G2.com.

I’ve been a loyal customer of ShipStation since 2015—nearly a decade of paying for their service without issue. But this past week has been a nightmare.

Out of the blue, all of our API connections stopped working, and we began receiving error 402 across the board. No notice. No warning. Just a broken system. When I reached out, I was eventually told I needed to upgrade to a higher-tier “Gold” plan—despite being well under the shipping and selling channel thresholds that supposedly justify that tier.

So let me get this straight: after years of paying for your service and building our workflow around your platform, you arbitrarily cut off API access and hold it hostage behind a paywall—even though we’re using a fraction of what we’re allowed? That’s not a “policy change.” That’s a cash grab, plain and simple.

To make matters worse, customer support was robotic, scripted, and infuriatingly slow. I had to talk to an AI assistant that couldn’t understand the problem, and when I finally got to a human, they repeated company lines about “new policies” and offered no real solutions. The support rep even admitted the usage didn’t justify an upgrade—but still told me to pay more if I wanted it to work.

This is a betrayal of customer trust and a shining example of how not to treat long-term users.

I’ve canceled my account and will never recommend ShipStation again. If you’re a business owner relying on stable integrations and transparent pricing, look elsewhere. There are plenty of other platforms that won’t pull the rug out from under you for a few extra bucks. Review collected by and hosted on G2.com.

The ability to shop rates and the overall flexibility of the platform. It's also a plus that it's fully integrated to Rithum. That made implementation super easy. Review collected by and hosted on G2.com.

There are no billing options. Everything must be paid by credit card or a direct debit to my bank account. Review collected by and hosted on G2.com.

Shipstation is the hub to the wheel of my business. It integrates into almost all of my e-commerce channels and several of my shipping services. It excels at managing in and outbound orders to my 3rd party shipping warehouse. I am able to focus on growing my business instead of operating in it. A key to my success as a small company. Review collected by and hosted on G2.com.

While the software tracks my inventory, it does not help me manage it. I would really like to see a feature that alerts me to low stock, or the ability to manage my product packaging independently of the SKU it is attached to. These are processes I have to manually do at the time of this writing (May 2023). Review collected by and hosted on G2.com.

This software is very well designed, with almost no outages and reasonable shipping prices. Review collected by and hosted on G2.com.

On the few occasions when I needed assistance, customer support did not perform at their best. However, I was still able to get my issues resolved. Review collected by and hosted on G2.com.

Great shipping platform that scales with you. Review collected by and hosted on G2.com.

Sometimes I feel like the UI is a bit overcomplicated, and the latest integration with Shopify has one limitation. Review collected by and hosted on G2.com.