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1. The Content AutoFill accuracy is great
2. Something I loved most is that Library doesn't need heavy maintenance (No Q&A based library - we had hard time with previous tool maintaining Q&A Bank)
3. Integration with MS Teams makes collaboration with SMEs a bit smoother (Plus Agents do personalized followups) Review collected by and hosted on G2.com.
Had a Bug where task tracker wasn't loading, but support from Shishir was quick. Review collected by and hosted on G2.com.
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.