The G2 on Unblu

Unblu Pros and Cons: Top 5 Advantages and Disadvantages

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Generated from real user reviews

Users value Unblu's secure co-browsing capability, enabling real-time, personalized assistance between agents and customers. (7 mentions)

Users value the ease of use in Unblu, enjoying its intuitive interface and seamless communication features. (7 mentions)

Users appreciate the secure client communication of Unblu, enhancing teamwork and customer loyalty effortlessly. (6 mentions)

Users value the easy communication provided by Unblu's secure co-browsing, enhancing personalized assistance and customer loyalty. (5 mentions)

Users value the secure co-browsing capability of Unblu, enhancing real-time communication and personalized customer support. (4 mentions)

Users experience slow performance with Unblu, especially when uploading and downloading large files, causing frustration. (4 mentions)

Users experience lagging issues with Unblu, making file uploads and downloads tedious and time-consuming. (3 mentions)

Users experience significant time delays with notifications and file handling, complicating their overall efficiency with Unblu. (3 mentions)

Users find the interface can be cluttered and experience challenges with integration and file management. (2 mentions)

Users indicate that the learning curve can be steep, often necessitating extra training for advanced features. (2 mentions)

5 Pros or Advantages of Unblu

1. Customer Engagement

Users value Unblu's secure co-browsing capability, enabling real-time, personalized assistance between agents and customers.

See 7 mentions

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abhishek m.

Enterprise (> 1000 emp.)

5.0/5

"Real time collaboration"

What do you like about Unblu?

The co-browsing feature is particularly impressive. allowing agents to guide customer through complex forms or processes in real time

Soubitya S.

Mid-Market (51-1000 emp.)

5.0/5

"Great Customer Engagement tool"

What do you like about Unblu?

The best thing I like about Unblu is its secure co-browsing capability, allowing agents to navigate web pages with customers in real-time for effectiv

2. Ease of Use

Users value the ease of use in Unblu, enjoying its intuitive interface and seamless communication features.

See 7 mentions

See Related User Reviews

Ingrid M.

Enterprise (> 1000 emp.)

3.5/5

"Great feature but still needs some adjustments to be excellent"

What do you like about Unblu?

I've used Unblu for a while and it is time of to recognize it is a great software, but still needs adjustments to be perfect. I like the screen size s

Md A.

Enterprise (> 1000 emp.)

5.0/5

"My review for this wonderfull Application"

What do you like about Unblu?

The easy to use interface and the fact that it is a one stop solution for so many things.

3. Helpful

Users appreciate the secure client communication of Unblu, enhancing teamwork and customer loyalty effortlessly.

See 6 mentions

See Related User Reviews

abhishek m.

Enterprise (> 1000 emp.)

5.0/5

"Real time collaboration"

What do you like about Unblu?

The co-browsing feature is particularly impressive. allowing agents to guide customer through complex forms or processes in real time

Darshana R.

Enterprise (> 1000 emp.)

3.5/5

"Great platform for banking related queries"

What do you like about Unblu?

It provides great assistance related to finance.

4. Easy Communication

Users value the easy communication provided by Unblu's secure co-browsing, enhancing personalized assistance and customer loyalty.

See 5 mentions

See Related User Reviews

abhishek m.

Enterprise (> 1000 emp.)

5.0/5

"Real time collaboration"

What do you like about Unblu?

The co-browsing feature is particularly impressive. allowing agents to guide customer through complex forms or processes in real time

Soubitya S.

Mid-Market (51-1000 emp.)

5.0/5

"Great Customer Engagement tool"

What do you like about Unblu?

The best thing I like about Unblu is its secure co-browsing capability, allowing agents to navigate web pages with customers in real-time for effectiv

5. Communication

Users value the secure co-browsing capability of Unblu, enhancing real-time communication and personalized customer support.

See 4 mentions

See Related User Reviews

Soubitya S.

Mid-Market (51-1000 emp.)

5.0/5

"Great Customer Engagement tool"

What do you like about Unblu?

The best thing I like about Unblu is its secure co-browsing capability, allowing agents to navigate web pages with customers in real-time for effectiv

Mohammad A.

Small-Business (50 or fewer emp.)

4.0/5

"Confidential communication with my financial clients"

What do you like about Unblu?

Unblu is especially good at enabling clients’ communication to be safe and legal. This is particularly true when it comes to starting co-browsing sess

5 Cons or Disadvantages of Unblu

1. Slow Performance

Users experience slow performance with Unblu, especially when uploading and downloading large files, causing frustration.

See 4 mentions

See Related User Reviews

Mohammad A.

Small-Business (50 or fewer emp.)

4.0/5

"Confidential communication with my financial clients"

What do you dislike about Unblu?

Unblu’s file sharing feature is inconvenient. Handling large scanned financial documents for uploading and downloading uses time and is not very smoot

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Unblu is a phenomenal platform for financial services"

What do you dislike about Unblu?

The platform lags sometimes that can be improved that makes the experience a bit slow

2. Lagging Issues

Users experience lagging issues with Unblu, making file uploads and downloads tedious and time-consuming.

See 3 mentions

See Related User Reviews

Mohammad A.

Small-Business (50 or fewer emp.)

4.0/5

"Confidential communication with my financial clients"

What do you dislike about Unblu?

Unblu’s file sharing feature is inconvenient. Handling large scanned financial documents for uploading and downloading uses time and is not very smoot

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Unblu is a phenomenal platform for financial services"

What do you dislike about Unblu?

The platform lags sometimes that can be improved that makes the experience a bit slow

3. Time Delays

Users experience significant time delays with notifications and file handling, complicating their overall efficiency with Unblu.

See 3 mentions

See Related User Reviews

Mohammad A.

Small-Business (50 or fewer emp.)

4.0/5

"Confidential communication with my financial clients"

What do you dislike about Unblu?

Unblu’s file sharing feature is inconvenient. Handling large scanned financial documents for uploading and downloading uses time and is not very smoot

Ingrid M.

Enterprise (> 1000 emp.)

3.5/5

"Great feature but still needs some adjustments to be excellent"

What do you dislike about Unblu?

They could be better on notifications. There were times that I only got a notification of an incoming chat after the client has been on a 20 minute wa

4. Interface Issues

Users find the interface can be cluttered and experience challenges with integration and file management.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Efficient Solutions with Reliable Support"

What do you dislike about Unblu?

Unblu's interface can be a bit cluttered, and integration with existing systems could be smoother.

Mo. Fazil A.

Small-Business (50 or fewer emp.)

5.0/5

"Great Feature with Efficient Solutions"

What do you dislike about Unblu?

Unblu performs admirably overall, but the interface can feel cluttered at times. Furthemore, uploading and downloading huge files can be time- consumi

5. Learning Curve

Users indicate that the learning curve can be steep, often necessitating extra training for advanced features.

See 2 mentions

See Related User Reviews

abhishek m.

Enterprise (> 1000 emp.)

5.0/5

"Real time collaboration"

What do you dislike about Unblu?

advance function may require additional training

Soubitya S.

Mid-Market (51-1000 emp.)

5.0/5

"Great Customer Engagement tool"

What do you dislike about Unblu?

There are certain features that are complex that require significant amount of training and adaptation. If someone is technically sound and understand

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Mohammad A.

Enterprise Architect

Information Technology and Services

Small-Business (50 or fewer emp.)

8/15/2024

"Confidential communication with my financial clients"

4/5

What do you like best about Unblu?

Unblu is especially good at enabling clients’ communication to be safe and legal. This is particularly true when it comes to starting co-browsing sessions it does not require much effort. This is because such a system encourages teamwork and ensures that customer loyalty is cultivated and maintained. Review collected by and hosted on G2.com.

What do you dislike about Unblu?

Unblu’s file sharing feature is inconvenient. Handling large scanned financial documents for uploading and downloading uses time and is not very smooth. Small file size limitations mean that I have to divide files into smaller sections, which introduces additional steps and slows down the process. Review collected by and hosted on G2.com.

What problems is Unblu solving and how is that benefiting you?

Unblu makes it easy for me to safely chat with my financial clients. Co-browsing helps me to guide them through the complex procedures to avoid misunderstanding and make fewer mistakes. The limitation of file sharing has made it very hard to effectively work on tasks that involve a lot of document sharing. Review collected by and hosted on G2.com.

Mo. Fazil A.

Software Developer

Small-Business (50 or fewer emp.)

8/26/2024

"Great Feature with Efficient Solutions"

5/5

What do you like best about Unblu?

Unblu distinguishes out due to its simple setup and seamless integration. What I value the most is its safe co-browsing feature, which allows agents to navigate online pages alongside customers. It stays efficient and successful thanks to responsive asistance and regular updates. It's a wonderful way to improve customer interactions. Review collected by and hosted on G2.com.

What do you dislike about Unblu?

Unblu performs admirably overall, but the interface can feel cluttered at times. Furthemore, uploading and downloading huge files can be time- consuming and unreliable. Review collected by and hosted on G2.com.

What problems is Unblu solving and how is that benefiting you?

With Unblu, you may track sales and even try to increase their worth, but this requires user evaluation. It is transformed our customer service by providing real-time chat, video and co-browsing capabilities. These tools have sped up issue resolution and tailored our interactions, resulting in increased customer satisfaction and team productivity. Review collected by and hosted on G2.com.

Md A.

SPS ASSOCIATE

Enterprise (> 1000 emp.)

8/28/2024

"My review for this wonderfull Application"

5/5

What do you like best about Unblu?

The easy to use interface and the fact that it is a one stop solution for so many things. Review collected by and hosted on G2.com.

What do you dislike about Unblu?

Too vast, But the instructions and the arrangements are clear so no issues. Review collected by and hosted on G2.com.

Sathi A.

SP-Support-Vendor Support-VAR

Enterprise (> 1000 emp.)

8/28/2024

"Review about Unblu"

5/5

What do you like best about Unblu?

I like the UNBLU software smooth working Review collected by and hosted on G2.com.

What do you dislike about Unblu?

There is nothing dislike about UNBLU because it is very smooth Review collected by and hosted on G2.com.

Shafquat J.

Seller Support Associate Sr

Retail

Small-Business (50 or fewer emp.)

9/26/2024

"About Unblu"

5/5

What do you like best about Unblu?

Unblu is an easy communicating tool. We can access the database very easily just by entering the chat room. Review collected by and hosted on G2.com.

What do you dislike about Unblu?

The quality is a bit low as comparing to Zoom Review collected by and hosted on G2.com.

Soubitya S.

Senior Onboarding Specialist, Client Success - Enterprise & Partnerships

Mid-Market (51-1000 emp.)

5/20/2024

"Great Customer Engagement tool"

5/5

What do you like best about Unblu?

The best thing I like about Unblu is its secure co-browsing capability, allowing agents to navigate web pages with customers in real-time for effective, personalized assistance. Review collected by and hosted on G2.com.

What do you dislike about Unblu?

There are certain features that are complex that require significant amount of training and adaptation. If someone is technically sound and understand complex methodologies, they will love Unblu. Review collected by and hosted on G2.com.

Gaurav A.

Manager

Mid-Market (51-1000 emp.)

8/22/2024

"Complaints management tool"

3.5/5

What do you like best about Unblu?

It's good tool where we were able to to connect directly to our customer through live chat box Review collected by and hosted on G2.com.

What do you dislike about Unblu?

Uploading and downloading of large files is time taking task and not really smooth Review collected by and hosted on G2.com.

Akhil J.

Data Scientists

Enterprise (> 1000 emp.)

9/20/2024

"AI-enabled customer engagement product for the financial industry"

5/5

What do you like best about Unblu?

Product enabled with Genrative AI to enhance the customer relationship experience Review collected by and hosted on G2.com.

What do you dislike about Unblu?

I have experience any bad about product. Review collected by and hosted on G2.com.

sagar s.

Seller Support Associate Sr.

Consumer Services

Small-Business (50 or fewer emp.)

8/28/2024

"great platform to interact"

5/5

What do you like best about Unblu?

It is a great platform that empower financial organization to develop trusting and value generating relationships through hybrid engagement solutions. Review collected by and hosted on G2.com.

What do you dislike about Unblu?

There is nothing I dislike aboy unblu, everything is great. Review collected by and hosted on G2.com.