Zoho Commerce Features
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Merchandising/Marketing (7)
Storefront Design Tools
Provides standard templates with an easy to use tool set to customize the templates to showcase the stores brand and optimize the users experience This feature was mentioned in 41 Zoho Commerce reviews.
Product Visualization
Ability to display and manage photos, 3D views, videos etc for each product 41 reviewers of Zoho Commerce have provided feedback on this feature.
Recommendations / Personalization
Based on 39 Zoho Commerce reviews. Personalize the buyers experience by displaying the most relevant products to the consumer and increase conversions using past buyer behavior and merchant-driven rules. Tools may include such as cross-sell/up sell, promotions, recommendations, guided selling, etc
Promotions and Discounts
Based on 39 Zoho Commerce reviews. Contains features that allow administrators to set up promotions on site, provide time based discounts, and enter coupon codes.
Shopping Cart Abandonment
Provide tools to help convert abandoned carts into sales. Saves items in shopping cart if a users does not complete the purchase. Allows users to continue order process in a future session. Emails users to remind them they have items in their cart. This feature was mentioned in 37 Zoho Commerce reviews.
Product Reviews
Ability to display reviews and enable users to write reviews for each product. Integrations to review syndication software to include most recent reviews for products This feature was mentioned in 35 Zoho Commerce reviews.
SEO
Based on 39 Zoho Commerce reviews. Provides tools to drive traffic to pages via organic search
Product Catalog (3)
Content Management
Ability to add/update products, product pricing, product information and other content included on eCommerce site. 40 reviewers of Zoho Commerce have provided feedback on this feature.
Product Configuration
Ability to all users select options to configure the product or select product options. For example, color, size, etc. 37 reviewers of Zoho Commerce have provided feedback on this feature.
Product Search and Filtering
Provides rich user experience to find products on site through site wide search, faceted navigation, product filtering and sorting This feature was mentioned in 40 Zoho Commerce reviews.
Order Process (8)
Checkout Process
Includes features that optimize user check out experience such as Shopping carts and Single Click Checkout, order summaries, receipts. This feature was mentioned in 40 Zoho Commerce reviews.
Shipping Options
Functionality that allows users to select shipping options based on price and delivery time. May integrate to 3rd Party shipping/fulfillment companies. 39 reviewers of Zoho Commerce have provided feedback on this feature.
Tax Display and Processing
As reported in 40 Zoho Commerce reviews. Displays appropriate tax to user based on local laws. Contains functionality to process tax in back end systems. May integrate to 3rd Party tax solutions.
Payment Processing
Supports required payment methods including credit card processing, purchase orders, paypal, etc. Contains appropriate fraud management functionality. 38 reviewers of Zoho Commerce have provided feedback on this feature.
Order Management
As reported in 41 Zoho Commerce reviews. Contains tools that enable administrators to manage placed orders to ensure all customer orders are processed correctly and on time.
Returns / Refunds
Functionality to allow users to process returns/refunds either via self service or contacting customer service. 37 reviewers of Zoho Commerce have provided feedback on this feature.
Inventory Management
Displays inventory levels of products in real time. Displays inventory by location if required. 40 reviewers of Zoho Commerce have provided feedback on this feature.
Multi-Channel Fulfillment
Contains distributed order management functionality so that an order can be fulfilled from a warehouse, a store, a vendor drop ship or an in store pick up. This feature was mentioned in 20 Zoho Commerce reviews.
Multi-Channel Support (6)
Omnichannel
As reported in 31 Zoho Commerce reviews. Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel.
Mobile
Based on 36 Zoho Commerce reviews. Features that enable customers to easily to shop for products using a mobile device.
Social Commerce
Features that enable customers to easily shop for products on popular social platforms. May provide standard integrations or tools that build the social store on the platform. This feature was mentioned in 33 Zoho Commerce reviews.
Customer Service
As reported in 39 Zoho Commerce reviews. Provides features that enable customer services teams to interact with customers. Features may include chat and and phone support.
3rd-Party Store Integration
Based on 31 Zoho Commerce reviews. Integrates/Syncs your product catalog to major on line retailers such as Amazon, Ebay, etc. to make it easy to administer selling products via 3rd party channels
B2B
Includes features that that are valuable to B2B transactions. For example partner management, contract pricing, invoicing, product entitlement, contract management etc. 33 reviewers of Zoho Commerce have provided feedback on this feature.
Platform (11)
APIs
Based on 28 Zoho Commerce reviews. System provides well documented API's that can be used to integrate to any 3rd Party or internal system.
Customization
Product provides tools to customize web store front, business process, etc. to meet unique business needs. 38 reviewers of Zoho Commerce have provided feedback on this feature.
Integrations to Add-on Tools
As reported in 33 Zoho Commerce reviews. Is easy to integrate to or has pre-packaged integrations to a wide variety of leading add on tools/software.
User Management
Enables customers to update their own user information, settings and preferences. 38 reviewers of Zoho Commerce have provided feedback on this feature.
Reporting / Analytics
Provides standard and ad-hoc reporting ability to meet business requirements This feature was mentioned in 36 Zoho Commerce reviews.
Security
As reported in 34 Zoho Commerce reviews. Software provides appropriate tools and certifications to protect against fraud and malicious attacks
Admin Access Rights
Provides ability to control editing rights by product category, geography etc. This feature was mentioned in 34 Zoho Commerce reviews.
Test-to-Product Migration
Based on 29 Zoho Commerce reviews. Functionality that enables administrators to test changes to products, store design, work flows etc in a test environment and schedule the changes to be migrated to the production version of the site
Internationalization
Provides features that enable business transactions throughout the world. Typical features are multi-language, multi-currency and taxation This feature was mentioned in 31 Zoho Commerce reviews.
Cross Browser Support
Enables store or site to provide the same user experience in all browsers and browser versions. This feature was mentioned in 32 Zoho Commerce reviews.
Performance and Reliability
Based on 35 Zoho Commerce reviews. Software performs well and runs with minimal unscheduled downtime
Headless Commerce (4)
REST APIs
Based on 28 Zoho Commerce reviews. Provide APIs that allow for interaction with RESTful web services
Data Orchestration
Based on 29 Zoho Commerce reviews. Capture and manage data from multiple sources and syncronize it with the front end and back end
Customization
As reported in 37 Zoho Commerce reviews. Allows developers to customize the platform using multiple programming languages
Extensibility
Include prebuilt integrations with multiple systems such as ERP and CRM 35 reviewers of Zoho Commerce have provided feedback on this feature.
Generative AI (2)
AI Text Generation
As reported in 11 Zoho Commerce reviews. Allows users to generate text based on a text prompt.
AI Text Summarization
Based on 11 Zoho Commerce reviews. Condenses long documents or text into a brief summary.
Agentic AI - E-Commerce Platforms (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
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Technology Glossary Features
View definitions of the features and discover new technology terms.
The checkout process how a customer goes through to finalize a purchase when shopping online. Learn the checkout process and best practices to follow.
Intangible products refer to company offerings that are not physical in nature. Learn more about intangible products, what falls into the category, and how to sell products that can’t be touched.