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A bit of a tough watch, but well worth seeing all the same. Two things that stuck me with this horrible saga is, apart from the terrible situation the employees found themselves in, the police who investigated the guy, arrested him with rather weak evidence that certainly was not 'beyond reasonable doubt'. We could see that as soon as they arrested him, it would be a long shot. They should have identified him and followed him to ensure that his purchase of phone cards was not just a coincidence with the call times.

The second thing that strikes me is the total obedience to authority figures that Americans seem to have (maybe this id due to the amount of police shootings there are?). Granted it's a cultural thing, but no way in hell in my country, would a manager (male or female) strip search a young female (in the back office) because a 'policeman' on the phone tells them too!

Literally unbelievable. Just feel for the young ladies caught up in this.

Hard to watch if you are an intelligent, educated person, because you can't believe anyone could be so stupid as to believe they have the authority to strip search a fast food employee EVER under ANY circumstances unless they are cops. But these - uneducated, credulous, fearful - are precisely the "right" people to target if you want to scare them into heinous acts. Show is VERY slow paced, as these shows always are, stretching a one hour show into three hours. You have to give the culprit credit for his cunning, although you also have to realize what a pathetic worm he is that THIS is the way he has to get his kicks. Moral? We need to - NEED TO - educate our populace better. We need to value education in this country.

I've a had a lot of people tell me I'm too harsh on the people who fell for this scam...then they go on to say that "I would have fallen for it ...being intimidated by a cop on the phone."

Half-right: I may have started out believing it, but as soon as they started a strip search I would have said "get down here and do it yourself."

It's a very well done documentary, and MacDonalds does deserve a huge share of the blame for this, but that Boston cop made a really stupid tactical error (you'll see.)

Either way, very sad that there are people this stupid and this irresponsible and they are largely to blame for this whole sordid affair.

The "I was brought up to respect authority" excuse doesn't work here, not when the person is on the phone and not a physical threat.

The final verdict of the perp was a fitting way to tell the people of this country: smarten up, morons or else worse will happen.

Seen the movie Compliance which got made in 2012,covers enough that Netflix honestly didn't need to cash in on this topic.

It's unfortunate such things can happen & worse managers,that would blindly go along without question.

If my child had this happen.. I would be blaming the company & management,for a variety of violations.

Why did no manager call the police on another line or say until someone arrives,nothing is being conducted.. What logic is anything especially sexual standard protocal,shows how people can so dumb over law & order.

Sad that any person dealt with this & frankly.. I don't feel sympathy for any manager or those they involved,towards the actual victims as those people could of stopped it also!

It did make me wonder if these people in charge could be so quick to act careless,imagine what else they might of been doing over life choices for themselves or others prior? Scary!

Anyway.. Another typical unnecessary,Netflix documentary,.

Wasn't too hooked on watching this at first. I was thinking what's the worst that could happen from a prank phone call? The story is incredibly sad and dark. The fact that this person did this with the idea that it wouldn't come back to them is horrible and disturbing.

The aftermath is basically a blame game and it gets pretty toxic. It all started with one individual's cruelty snowballing into innocent victims and their supervisors not being able to distinguish right from wrong. The domino effect leaves some with traumatic experiences and ruins the lives of suckers who do not think twice.

I always love Netflix docs, and while this is no exception, it breaks my heart to watch people being preyed on.