I agree that the two leads took away too much from this story that otherwise had potential. The dogs were the attraction and Penny was the most likeable human. In this genre, most of the time the romantic leads start off antagonistically toward each other. Max did so a little too much. For example, I don't care how much you are trying to help someone, a man basically off the street doesn't walk into her bedroom while she shouts no, no, no, no. That is so far out of bounds it is a dealbreaker.
I can understand how a novice with dogs allows him to make a mess the first night, but any idiot would have made at least some changes before the second.
The backstories go part of the way to explain some of Mia and Max's behaviors, but don't nearly justify them. These backstories are obscured until later in the movie to the point of being a twist, at least Mia's. The viewer gets a few hints that all is not smooth at the shelter giving a slightly fresh approach to one of this genre's most common premises.
Shipping dogs, rather than people, is another fresh approach. Their antics were entertaining. And I wanted to see more of Penny. Jessica Lowndes, whom I normally love, had no chemistry with rookie actor and contest winner Ezra Moreland. This isn't that surprising that a veteran professional might not easily bond with the newcomer. This was bad enough that it was very hard to buy into the idea that they might be in love.
I think many viewers will be disappointed with the failure to capitalize on the potential here, especially when you have two likeable dogs getting so much attention. I give the movie way more stars than it probably deserves because of the dogs, Penny and some of the elements of the story.
