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Unknown Number unfolds with a pacing that feels carefully measured: each revelation arrives at just the right time, keeping the audience engaged without slipping into sensationalism or dragging its feet. The story's structure is one of the documentary's strongest achievements, sustaining tension while steadily deepening the mystery.

Yet the film stumbles in key areas. Most notably, it gives the perpetrator far too much space, allowing their voice to dominate without sufficient critical framing. This imbalance is compounded by the absence of a deeper psychological perspective, which could have provided crucial context for understanding the behavior and its broader implications. Instead, viewers are left with raw testimony that at times feels more like a platform than an examination.

By downplaying analysis in favor of dramatic storytelling, Unknown Number risks prioritizing shock value over insight. While it succeeds in keeping audiences hooked, its reluctance to interrogate the subject matter leaves the narrative feeling incomplete.

The result is a documentary that is compelling in rhythm and atmosphere, but ultimately weaker in responsibility and depth. Above all, it is difficult not to feel deep sympathy for all those affected by the events, people whose experiences deserved a more thoughtful and nuanced exploration than the film delivers.