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Wasn't too hooked on watching this at first. I was thinking what's the worst that could happen from a prank phone call? The story is incredibly sad and dark. The fact that this person did this with the idea that it wouldn't come back to them is horrible and disturbing.

The aftermath is basically a blame game and it gets pretty toxic. It all started with one individual's cruelty snowballing into innocent victims and their supervisors not being able to distinguish right from wrong. The domino effect leaves some with traumatic experiences and ruins the lives of suckers who do not think twice.

I always love Netflix docs, and while this is no exception, it breaks my heart to watch people being preyed on.

The documentary was difficult to watch because of the content, but many of the reviews here are scoring it low because of the content the documentary presented rather than the way they presented it. If you aren't fascinated by the events, don't watch, but scoring a documentary low because you can't believe how stupid people can be is pretty stupid, as well. The documentary was well made. It could be slow at times, but overall, it did a great job presenting the information from the cases and balancing that info with true victims' statements. It's hard to believe that people could be so gullible and how compliant people can be when an authority figure is doing the instructing.

Seen the movie Compliance which got made in 2012,covers enough that Netflix honestly didn't need to cash in on this topic.

It's unfortunate such things can happen & worse managers,that would blindly go along without question.

If my child had this happen.. I would be blaming the company & management,for a variety of violations.

Why did no manager call the police on another line or say until someone arrives,nothing is being conducted.. What logic is anything especially sexual standard protocal,shows how people can so dumb over law & order.

Sad that any person dealt with this & frankly.. I don't feel sympathy for any manager or those they involved,towards the actual victims as those people could of stopped it also!

It did make me wonder if these people in charge could be so quick to act careless,imagine what else they might of been doing over life choices for themselves or others prior? Scary!

Anyway.. Another typical unnecessary,Netflix documentary,.

I hate to admit that when I first heard this story in passing years ago I found the unbelievable gullibility hilarious. I didn't know all the details and hadn't heard the human stories.

This sick, twisted person preyed upon people's respect for authority (which shouldn't be a bad thing) as well as their desire to help and prove their honesty.

I am a pretty cynical person and I went in thinking I would end up laughing at these people. It truly isn't funny.

The perpetrator should spend the rest of his life doing serious hard time. A prank isn't funny unless no one is hurt. I can't believe McDonald's didn't do more to warn managers and employees. That defense attorney is almost as bad as the perpetrator.

Kudos to the dedicated cops determined to crack this case.

When I first started watching this documentary, I started laughing so hard at the unbelievable gullible manager and victim that was going along with what was being suggested on the phone - and was also laughing at the narrator's description of what was happening. At first it seemed like it was one incident in a small southern town and I was thinking I can't believe there are towns out there where people could be so innocent and believe such a thing. Being from Chgo suburbs I thought this would never happen where I live - no one could fall for such a thing. Then they got into how many incidents all over the United States this happened, and started announcing the towns and I couldn't believe that it happened also in Oak Brook, IL - my stomping grounds - and the actual headquarters at the time of the fast food company. By the time the doc was all over I still can't believe quite honestly that people fall for this, but it wasn't so funny anymore. I am sure that there are many other victims out there that are just so embarrassed that they got taken they never reported it and suffered all alone, so if it helps others to see this, there is value in airing it and also for a warning to not be afraid to speak up; know your rights at work.