Alex is torn between her daughter's school play and an "all-hands" situation in the Emergency Department; Joyce spends the hospital's limited funds on a fancy mammography machine; Matt's first day as a nurse isn't going as he'd hoped.
Joyce's belief that personal life should stay out of the workplace is tested by unexpected news; Ron thinks a patient has a crush on him; Bruce tries to demonstrate the value of his important work.
Alex accidentally provokes the Emergency Department's mean girls. Ron and Serena battle over parking etiquette. Bruce has a hard time letting go of the spotlight.
It's the holiday season at St. Denis; Alex and Ron care for a patient whose diagnosis is not what it seems; Joyce enlists Serena's help to boost St. Denis' online presence; Bruce and Matt help a Santa in need.
Ron mocks Alex and Matt's attempts to resolve a conflict between two prison inmates who stabbed each other in a gang fight; Serena helps Bruce address his fear of needles; Joyce finds herself smitten by the burly prison guard.
An "intimacy in the workplace" discussion leads Joyce to discover she's out of the loop on office gossip; Alex gets self-conscious about her sex life; Bruce tries to fight a new policy about dating co-workers.
Joyce asks Alex to be the executor of her estate; Matt and Serena are forced to keep watch over a bickering family; Bruce grapples with unexpected DNA test results.
Ron's bedside manner earns him a complaint from a frustrated patient; Alex insists an unflattering online review was not about her; Bruce confronts his high-school bully.
Joyce pushes the staff to upsell patients on hospital procedures, kicking off some fierce competition and a case of mistaken identity; Bruce and Ron try to play plumber for a day.
When a famous musician's performance at the hospital is delayed, Joyce throws an impromptu talent show with the St. Denis staff; Alex attempts to connect with her daughter, Ella.
Bruce and Alex give conflicting medical advice to a young athlete; Joyce competes with Tiger Woods in her alumni magazine; Matt and Serena (almost) drop an unconscious patient.
Ron's teasing makes Joyce question whether her friendship with a pharmaceutical rep is genuine; Alex has trouble letting Serena take on a new task; Matt finds a mentor in Bruce.
At the annual fundraiser, Alex and her husband, Tim, try to have a wild, kid-free night; Ron and Joyce butt heads over hosting duties; Bruce sets out to win this year's "Dancing with the Caregivers" competition.
A storm causes chaos in the Emergency Department; Alex is torn between an obligation to her husband and her co-workers' needs; Joyce goes on a spending spree with found money.
