Emma sets off to scout out locations on behalf of her boss, a renowned travel book author. However, her car breaks down and she ends up in the town of Love while it's being repaired. There, she meets Riley, who makes a terrible first impression. The town has won the award for the friendliest town in the state twenty years in a row, and now the mayor is determined to win again this year. Ryan is his son, and when he mistakes Emma for her boss-the travel writer-his father immediately wants him to show Emma around and persuade her to write about the town, giving them a chance to win once more.