André Morel dreams of owning a hotel with his wife, Rose. In Champaz, he finds a rundown building to turn into a winter hotel. With chef Voclain and funding from Lord Fairfax, he must face village hostility, the hotel's decay and his past.
After a tragedy, half the staff resigns, led by priest Jean-Baptiste, who sees the hotel as a threat. André and Rose struggle to keep it running. Isobel's reckless climb of the Aiguille d'Or ends in disaster, risking André's venture.
André promises his guests a free stay if demands aren't met-a bold risk that could ruin the hotel. Lady Isobel loves André despite Rose's dismay, while he must choose between helping or harming family to save the hotel.
A detective investigates a disappearance. Isobel admits her climb and losing André's medallion. André covers for her, but it's found. With Fairfax bankrupt, guests may leave. André plans a gala, but the detective finds a body and evidence.
The detective leaves Champaz. Chef Voclain panics as rival Escoffier critiques the hotel. Isobel rejects Raney despite threats. Voclain's gala amazes guests. André plans something grander: the first Winter Games at the Winter Palace.
As André plans the Winter Games, Rose hides a possible pregnancy. Isobel convinces him to climb the Aiguille d'Or for publicity. Despite danger and feelings, André agrees. An avalanche strikes mid-climb, with disastrous consequences.
After the climb, Rose grows suspicious. Raney, aware of Fairfax's bankruptcy, plots to seize the hotel. Rose, feeling betrayed, stages a coup. Villagers demand André sign their contract, threatening bloodshed. Rose cuts deal.
In the ruins, André tells Isobel he'll always choose Rose. He sells shares to Raney, who makes Rose manager and ousts him. As the Winter Games begin, André learns Raney lied to villagers. Raney vows revenge, threatening to destroy all.
