General information about tawk.to
tawk.to is the world's most widely used live chat software, with over 35% of websites using live chat opting for their platform. The service is completely free to use, with no limits on agents, chat volumes, or the number of websites you can add widgets to.
The platform generates revenue by providing Hired Agent services for customers who don't want to answer chats themselves. This unique business model allows tawk.to to offer premium features at no cost to users, contributing to its widespread adoption.
tawk.to boasts a globally distributed architecture hosted on Google Cloud, ensuring optimal performance and low latency for users worldwide. This infrastructure enables the platform to handle communications between millions of business users and billions of end consumers efficiently.
The company prides itself on its diverse and inclusive workforce, with team members spread across 20 different countries and all time zones. This global perspective allows tawk.to to better serve its international user base and understand diverse customer needs.
tawk.to is committed to building relationships within its community, regularly organizing global meetups (currently suspended due to travel restrictions) to connect with users and gather valuable feedback for continuous improvement.
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Unlock our tawk.to deal and access 15% off on all paid add-ons, saving you up to $150 for your startup. There are over 440+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our tawk.to promo codes, coupons and credits valid in September 2024.
15% off on all paid add-ons
Unlock our tawk.to deal and access 15% off on all paid add-ons, saving you up to $150 for your startup. There are over 440+ verified deals and discounts for you to save money on the best SaaS software and apps for your small business to grow. Don't waste time, take advantage of our promotions now thanks to our tawk.to promo codes, coupons and credits valid in September 2024.
tawk.to features
It’s time to revolutionize your customer communication.
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Real-time customer activity monitoring
Track visitor behavior on your website in real-time, allowing you to see which pages they are viewing and how they interact with your site. This enables proactive engagement, letting your team reach out to visitors at the right moment to offer assistance or answer questions.
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Multi-channel customer engagement
Engage with customers across various platforms from a single dashboard. Whether they reach out via live chat, email, social media, or messaging apps, you can manage all interactions seamlessly, ensuring a consistent and responsive customer experience.
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Team collaboration and conversation assignment
Enhance teamwork by allowing multiple agents to collaborate on customer inquiries. You can assign specific chats to team members based on expertise or availability, ensuring that customers receive the best possible support quickly and efficiently.
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Knowledge base sharing
Create a comprehensive knowledge base that includes FAQs, guides, and tutorials. This resource empowers customers to find answers independently, reducing the volume of repetitive inquiries and allowing your support team to focus on more complex issues.
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AI-powered intelligent conversations
Utilize artificial intelligence to automate responses to common questions and streamline customer interactions. This feature helps provide instant answers, improving response times and enhancing customer satisfaction while freeing up your team for more complex queries.
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Mobile and desktop applications
Stay connected with your customers wherever you are with tawk.to’s mobile apps for iOS and Android, as well as desktop applications. This flexibility ensures that your team can respond to inquiries and support customers in real-time, even when they are away from their desks.
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24/7 live support
Benefit from round-the-clock customer support with tawk.to’s own 24/7 live chat service. This means you can get assistance with any platform-related questions or issues at any time, ensuring that your operations run smoothly without interruptions.
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Customizable chat widget
Tailor the appearance of your chat widget to align with your brand’s identity. You can adjust colors, text, and positioning to create a seamless user experience that feels integrated into your website, helping to enhance brand recognition and customer trust.
2 tawk.to Reviews
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Sarah Collins
Increased Customer Satisfaction
I've been using Tawk.to for our e-commerce site, and it has drastically improved customer satisfaction. The live chat feature lets us respond instantly, solving issues in real time. Highly recommended!
September 17, 2024
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Daniel Thompson
Simple and Effective Communication
Tawk.to helped us streamline our support by combining live chat and ticketing. Now, we're more organized and can prioritize customer requests efficiently. This is a must-have tool for any business.
September 15, 2024
tawk.to: Pros & Cons
Pros
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Free access: Completely free to use with no feature limitations, making it accessible to businesses of all sizes.
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Easy integration: Easy setup and integration with websites, requiring minimal technical expertise.
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Feature-rich: Robust features comparable to paid alternatives, offering excellent value for money.
Cons
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Branding fee: Branding removal requires a small fee, which may be a consideration for some users.
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No on-premise option: No on-premise hosting option available, which could be a limitation for businesses with strict data policies.
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Learning curve: May have a learning curve for advanced features, requiring some time investment to fully utilize the platform.