Capital Rx

We had a great time attending the AMCP Northeast Day of Education recently. Josh Golden and Katherine Tieu participated in panels. Josh broke down both federal and state legislative updates #plansponsors need to be aware of, and Katherine discussed collaborative leadership strategies. "No matter the generation, effective leadership and collaboration begin with clear, consistent communication," Katherine shared. #healthbenefitadministration #healthpolicy

Our Customer Care team's hard work is noticeable every single day. Not only do they have the stats to back up them up - including a 99% Customer Satisfaction rate and a 95% First Contact Resolution rate - but they also have won numerous awards, including 7 The Stevie® Awards and 2 Customer Care Excellence awards, both for individual honors and department achievements. But the reason they're so good is simple: they really care, and they want to help every caller who reaches out for assistance, whether that's solving a prior authorization issue, answering an eligibility question, or liaising with a pharmacy to sort out an issue. This year's theme for #CustomerServiceWeek is "Mission: Possible" and we couldn't think of a more fitting way to illustrate our team's mindset. No matter the issue, they are determined to solve it. Join us in extending a big "thank you" to our #CustomerCare team for all they do, 24/7/365. And stay tuned, because we'll have some very special guests on the podcast this Friday who will dive deeper into our unique customer care approach!

Are you going to be at the Self-Insurance Institute of America Conference in Phoenix? If so, make sure you take some time to say hi to us! Michael Tate will be there representing Judi Health. We love discussing all the ways #healthtech enables #plansponsors to deliver better, more aligned care at lower costs, and Mike has a wealth of knowledge on that subject (as well as healthcare more broadly). Be sure to find some time to chat!

We're happy to partner with Andrew Glade and his team at Valeris to help patients. During our most recent #AstonishingHealthcare episode, Andy shared a story about a woman who, after receiving a life-altering diagnosis, was able to access her medication at no out-of-pocket cost thanks to a copay card program. It's always great when the most astonishing thing someone shares is positive. 🎧 Listen to the full episode here: https://okt.to/vNsPXZ

Even as our organization has evolved and grown, patient care remains a core tenet that drives our model and mission. That's why it was exciting to have a client of ours, Andrew Glade from Valeris, in the #AstonishingHealthcare studio! We discussed what their organization is doing to help patients access the medications they need. Andy eloquently explained that the programs people usually "lump together" are different, and he helpfully broke things down - from copay cards to patient assistance programs (PAPs) - detailing who they serve and how they help. 🎧 Listen to the full episode here: https://okt.to/ztmnhv

Everyone who sees Josh Golden speak comes away learning something new, and that was true when he spoke at the Northeast Business Group on Health (NEBGH) about the ways incentive structures across PBMs, brokers, consultants, and coalitions shape the #employer marketplace. He also broke down the ways consolidated market power limits employer options and how innovation can provide a clear path forward. We want to extend a big "thank you" to NEBGH for having Josh there!

It's no secret that pharmacists are among the most trusted and accessible healthcare professionals in the industry. Not only that, pharmacists help in so many different ways: identifying drug therapy issues and lower cost alternatives, counseling patients on their medications, administering vaccines, and even helping optimize their pharmacy benefits. We say it all the time, but we're so proud to have pharmacists contributing to our mission throughout our organization (and at every level). Their expertise helps drive our clinical programs forward, ensure members are on appropriate medications through prior authorization reviews and formulary management, improve the care members receive, provide best-in-class service to our clients, and advance the technology we leverage (Judi®), to name just a few key contributions of many. And every day, pharmacists across the country - from retail settings to behind-the-scenes roles - have a substantial impact on the country's health and wellbeing. We'll also have some fun internally and on social media, celebrating various individuals, and of course our pharmacy technician colleagues, too, who are integral to the success of our organization! Thank you for all you do! #APhM2025 #PharmacistsMonth #PharmacyBenefits #PharmacyTechs Pharmacist Moms Group (PhMG)™ American Pharmacists Association

What a month it's been for our team! 🎉 In addition to announcing our rebrand to Judi Health and sharing our $400M Series F funding round, we also joined the Charlotte Hornets at NYSE to kick-off our partnership together. 🏀 Not only that, we had the honor to discuss PBM reform with Congressman Jake Auchincloss on the #AstonishingHealthcare podcast (in addition to our other episodes featuring Kristen Morgan, Tracey Rollins, CPM, Bridget Mulvenna, Josh Golden, and Nic Bolitho) and shared some of our recent content - including a byline Josh wrote about automated prescription refill programs. Dive into all this news and more below.

Our co-founder & CEO, A. J. Loiacono has expressed time and time again that there is not a shortage of ideas on how to improve healthcare, but good luck implementing any of them on antiquated infrastructure. That's why we created Judi® - the technology powering the future of US healthcare. Through modern technology and an aligned model, we can unlock greater transparency, deepen insights, enhance cost management, and deliver a more seamless member experience. Not only that, loftier goals like deploying #UnifiedClaimsProcessing and achieving #valuebasedcare are no longer pie-in-the-sky ideals - they're achievable. In other words, #employers will finally have the freedom to build their health benefits, their way. Read our full press release here: https://okt.to/1IRSkA

During our recent deep-dive into the #RFP process on #AstonishingHealthcare, Nic Bolitho (Manager, RFP Content) discussed something #employers are particularly focused on: the member experience. As he explained, all plan sponsors want to make sure their members will be able to get the assistance they need (including not having to endlessly battle a robot to reach a representative). And that's where established processes, data, and proven success come into play. Listen to the full episode here: https://okt.to/iU1aJA