Crisp

We’ve shipped a lot this summer. ☀️ Full Summer 2026 Product Update 👇 https://lnkd.in/ed-kzDXC But if we had to summarize the direction in one sentence: AI customer support is becoming more powerful, so the tools around it need to become more transparent, controllable and easier to operate. A few highlights from our Summer 2026 Product Update: 🔍 See exactly what your AI is doing With Hugo Observability, teams can now inspect the full timeline of an AI-powered conversation: which models were used, which tools were called, how the AI handled each step, how long it took and where things went wrong. AI shouldn’t be a black box, especially when it’s talking to your customers. 🧠 More choice in the models powering Hugo We’ve expanded the AI models available inside Crisp and improved our own models to deliver more reliable answers and fewer hallucinations. 👥 A better way to organize support teams Operator Teams can now be created once and reused across mentions, routing and Sub-Inboxes, with memberships staying synchronized automatically. 🎯 Separate instructions for Hugo Copilot Your customer-facing AI Agent and the Copilot helping your support team don’t necessarily need to behave the same way. You can now configure dedicated instructions specifically for Copilot. 📊 Better visibility into human support activity New messaging metrics make it easier to understand message volume, workload and activity by operator and message type. And beyond those larger releases, we’ve also been working on the fundamentals: → A refreshed Crisp interface → A completely redesigned Dark Mode → Stronger bot and spam protection → Better multi-domain security → More control over email tracking and privacy → Redesigned Sub-Inboxes → Faster workflows and analytics → A ~30% smaller initial Chat Widget bundle → Improvements across routing, translations, integrations, SDKs and mobile apps Individually, some of these changes are small. Together, they’re part of the same goal: Make AI-powered customer support easier to understand, safer to operate and genuinely pleasant for support teams to use every day.

🚀 Flutter Crisp Chat v2.7.0 is now available! This release focuses on developer experience, stability, security, and native platform improvements. ✨ Highlights ✅ New FlutterCrispChat.onCrispEvent - Listen to native Crisp SDK events - Session lifecycle - Chat open/close - Messages sent & received - Android notification events ✅ Android SDK upgraded to 2.0.23 - Better stability - Crash fixes - Native notification callbacks ✅ Fixed iOS notification handling - Chat now opens correctly after tapping notifications from: - Cold start - Background resume ✅ Flutter 3.44+ Swift Package Manager improvements - Added the required FlutterFramework dependency to remove build warnings. ✅ Documentation improvements - Faster docs - Better SEO - Better AEO (AI search optimization) - Improved Lighthouse performance 📦 Available now on pub.dev 📚 Documentation: https://lnkd.in/gbKbQCi9 If you're building customer support, live chat, or helpdesk experiences in Flutter, this release makes integration even more reliable. Contributions, issues, and feedback are always welcome. #Flutter #FlutterDev #Dart #OpenSource #MobileDevelopment #Crisp #CustomerSupport #DeveloperTools #Android #iOS #WebDevelopment #CrossPlatform #PubDev #GitHub #SoftwareEngineering

Here's a European swap for 10 common US GTM tools 👇 AI assistant: ChatGPT → Mistral 🇫🇷 Automation: Zapier → n8n 🇩🇪 Cold outreach: Outreach → Jason AI (Reply) 🇺🇦 CRM: HubSpot → Attio 🇬🇧 Meeting notes: Otter → Granola 🇬🇧 Payments: Stripe → Mollie 🇳🇱 E-signature: DocuSign → Yousign 🇫🇷 Email marketing: Mailchimp → Brevo 🇫🇷 Forms: SurveyMonkey → Typeform 🇪🇸 Customer support: Intercom → Crisp 🇫🇷 New EU data rules and a "keep it local" mood are making founders look closer to home. A lot of the categories you depend on now have a solid European option. Let's turn this into the full European GTM stack. Add yours 👇

Yesterday, we launched Hugo AI Agent, and it reached #1 on Product Hunt! Hugo is a true AI agent for customer support, designed to handle real customer conversations, not just tickets or scripted responses. It helps teams: • reduce repetitive support work • maintain or improve CSAT while scaling • stay responsive across time zones • escalate to humans only when judgment is needed Hugo is built for teams operating globally and is available internationally from day one. We’re excited to see how teams around the world use Hugo to scale support without losing quality or control. If you’re curious to see how it works, you can try Hugo here, no credit card required: www.hugo.ai

Today marks one of the biggest shifts in customer support Crisp has made in over 10 years. We’re introducing Hugo (Hugo AI Agent), a true AI agent for customer support, built and powered by Crisp. Hugo was designed to handle real conversations, take action when it’s safe, and escalate to humans with full context, all while maintaining trust and quality. This is how we believe support should work going forward. If you’d like to see it in action, Hugo is available as a free trial (no credit card required): 👉 www.hugo.ai

This is gold, and we want you to have it! For SaaS C-levels where everything moves fast, nothing is better than scaling support with speed and precision. From our live translation to an all-in-one inbox that turns queries into qualified conversations, Crisp brings you closer to your customers and your customers-to-be.

Want happier customers AND team members? Things don't have to be hard, leverage AI like this. https://lnkd.in/gaZauEkp